PRECIOUS LEWIS-ROBINSON

***** ******** ****, **********, ** 34974 · 772-***-****

adukb8@r.postjobfree.com

To obtain a long-term position in a reputable organization to utilize my abilities and skills.

EXPERIENCE

OCTOBER 2022 - PRESENT

(REMOTE) CUSTOMER ADVOCATE I, AAA ACG Michigan

Providing superior customer service during every member interaction. Responding to a high volume of emergency road service requests in a call center environment. Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. Analyzing member accounts to determine additional products and services that benefit the member. Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.

MAY 2022 – DECEMBER 2022

(REMOTE) CUSTOMER RESOLUTION PAYMENTS AGENT, walmart.com

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

MARCH 2022 – MAY 2022

TELEMARKETING RETENTION REPRESENTATIVE, infocision

Deal with several commercial clients at InfoCision, such as Comcast, Sirius XM Radio, Cox Communications. Trained to make (outbound) and receive (Inbound) calls for customers that currently have a service through our client(s). Trained to offer/upsell additional services. Handle product orders or handle customer service inquiries.

SEPTEMBER 2021 – MARCH 2022

WFH VIRTUAL REGISTRAR, parallon

Greet every patient in a timely manner through the Virtual Registration Assistant, meeting established goals for wait times. Maintain a professional image through appearance and communication. Demonstrate excellent customer service. Ensure charts are completed and accurate. Verify all insurance and obtain pre certification/authorization. Calculate and collect patient liability amounts. Ensure that all necessary signatures are obtained for treatments. Answer any questions and explain policies clearly. Process patient charts according to virtual flow needs and established productivity standard.

MAY 2021 – JULY 2021

COVID 19 VACCINATION HOTLINE CSR, maximus

Customer Service Representatives at Maximus make an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The position may require Agents to make outgoing calls to follow up on vaccination questions. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

NOVEMBER 2019 – JUNE 2021

ADMINISTRATIVE FINANCIAL ASSISTANT, community health and dental care

Reconciles processed work by verifying entries and comparing system reports to balances. Charges expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries. Reports sales taxes by calculating requirements on paid invoices. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc. Collect and enter data for various financial spreadsheets. Review and audit financial statements and reports ensure all calculations and data entries are correct.

MAY 2019 – NOVEMBER 2019

SERVER, ice house restaurant

Take food and drink orders from customers accurately and with a positive attitude. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Engage with customers in a friendly manner. Knowledge of the menu, with the ability to make suggestions. Ensure tables are enjoying their meals and take action to correct any problems. Collect payments from tables. Prepare checks that itemize and total meal costs and sales taxes. Help food preparation staff when necessary

MARCH 2019 – MAY 2019

DIRECT SUPPORT PROFESSION, bayada home health

Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential. Completes and updates all daily, weekly, and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner. Transports individuals in personal and/or company vehicle for community outings or scheduled appointments. Ensures individuals' health, safety, and welfare, enhances the quality of individuals' lives, and supports community inclusion.

JULY 2018 – DECEMBER 2018

ADMINISTRATIVE FINANCIAL ASSISTANT, peopleshare (community health and dental care)

Reconciles processed work by verifying entries and comparing system reports to balances. Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Reports sales taxes by calculating requirements on paid invoices. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc. Collect and enter data for various financial spreadsheets. Review and audit financial statements and reports, ensure all calculations and data entries are correct.

JULY 2016 – MAY 2017

LAB ADMINISTRATOR, tesoro lab

To plan, direct, and coordinate supportive services for Tesoro Lab such as Laboratory organization, assist in Quality Control, and manage all aspects of the administration portion of the laboratory and with assistance of the Laboratory Medical Director’s direction. Provides supplies by identifying needs for Laboratory; establishing policies, procedures, and work schedules, account payables, payroll, accounts receivable, cash management, supervision of the business office personnel, understand and monitor contracts. Also, will be responsible for end of month close on the HIS system and payable system and provide appropriate reports to upper management and accountant. Work with Administrative Director on credentialing and attend board meetings. Interview, hire, and train all business office employees.

SEPTEMBER 2014 – JULY 2016

ER/OUTPATIENT/AMBULATORY SURGICAL REGISTRAR, lake wales medical center

Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels. Ensure charts are completed and accurate. Verify all insurance and obtain pre-certification/authorization. Calculate and collect patient liable amounts. Ensure that all necessary signatures are obtained for treatments. Answer any questions and explains policies clearly. Process patient charts according to paperwork flow needs and established productivity standards. Welcome patient and family members in a professional manner. Contact nursing staff for emergency medical needs and answer patient and visitor questions. Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial info. Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72-hour rule. Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers. Verify insurance benefits and determine pre-certification status. If pre-certification is needed, call the insurance pre-cert department and initiate review, or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

APRIL 2013 – AUGUST 2014

ER/OUTPATIENT REGISTRAR, raulerson hospital & poinciana medical center

Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels. Ensure charts are completed and accurate. Verify all insurance and obtain pre-certification/authorization. Calculate and collect patient liable amounts. Ensure that all necessary signatures are obtained for treatments. Answer any questions and explains policies clearly. Process patient charts according to paperwork flow needs and established productivity standards. Welcome patient and family members in a professional manner. Contact nursing staff for emergency medical needs and answer patient and visitor questions. Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial info. Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72-hour rule. Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers. Verify insurance benefits and determine pre-certification status. If pre-certification is needed, call the insurance pre-cert department and initiate review, or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

NOVEMBER 2011 – APRIL 2013

SALES ASSOCIATE/CASHIER/PHARMACY CLERK, walmart

Conducted cash, check, and credit card transactions. Performed all cashiering duties, as well as anything that needed to be done. Provided excellent customer service. Scan outs for HBA and Cosmetics Department. Perform stocking and returns duties. Perform pick lists and freight duties.

Organize prescription bags in numerical order from day 1 – 9. Perform return duties for any prescription that went on hold longer than 9 days.

APRIL 2010 – JUNE 2010

ENUMERATOR, us census bureau

Conducted interviews in the Okeechobee County residences to obtain household occupant statuses. Prepared Census Questionnaire forms and read County maps to get to a destination.

MAY 2008 – JANUARY 2009

POKER DEALER, seminole casino brighton

Dealt Texas Hold’em, Seven Card Stud, and Omaha to anxious and eager patrons.

Provided excellent customer service to all clientele. Brushed every poker table after each rotation and offered refreshments to all patrons.

AUGUST 2004 – JANUARY 2007

CASHIER/SHIFT LEADER/FOOD PREP, dairy queen

Seated and greeted customers to their tables and/or booths. Prepared timesheets and schedules for other co-workers and employees. Prepared and cooked foods for customers and delivered it to their tables.

EDUCATION

MAY 2013

AA IN PHARMACY, indian river state college

AUGUST 2009

GED, okeechobee county school board

JUNE 2016

HIGH SCHOOL DIPLOMA, st. james academy

REFERENCES

Available Upon Request

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