Sam Hussein

adukb5@r.postjobfree.com 424-***-****

Summary.

Highly motivated in the car business with 7+ years of car sales and closer experience including networking, communication, and customer service excellence. Proven track record of exceeding sales goals in competitive environments. Partner with diverse customers using consultative selling techniques and exceeding customer expectations through matching the customer needs to the best vehicles, always closing the deal. Always increase customer satisfaction and company revenue.

Assistant Sales Manager

Carson Toyota

10/2021 to 12/2022

Carson, CA

- Assisted in development of new marketing promotions to drive business growth.

- Created social media plan for company and was instrumental in the hiring of permanent staff member for internet sales position.

- Trained new sales people personally on protocols, customer service goals, sales scripts, and paperwork.

- Reached out to potential customers via phone or email to discuss options.

- Completed vehicle delivery process, walking customer through operation and service needs.

- Demonstrated vehicle operations to customers in showroom and through test drives. of new marketing promotions to drive business growth.

- Created social media plan for company and was instrumental in the hiring of permanent staff member for internet sales position.

- Trained new sales people personally on protocols, customer service goals, sales scripts, and paperwork.

- Reached out to potential customers via phone or email to discuss options.

- Completed vehicle delivery process, walking customer through operation and service needs.

Sales representative/Assistant Sales Manager

Manhattan Beach Toyota

5/2016 to 9/2021

Manhattan Beach, CA

- Coordinate work of area sales managers.

- Oversee daily sales operations, including making final decisions on purchase offers.

- Attend auctions to search for quality used vehicles

- Handle all after-sale issues to resolve problems quickly and maintain customer service standards.

- Seamlessly fill in for any position that is empty or area that is temporarily short-handed.

Salesperson

Hooman Chrysler Dodge Jeep Ram

9/2015 to 5/2016

Inglewood, CA

- Earned Top Salesman Award three times for exceptional performance.

- Maintained highest repeat business rate at dealership.

- Helped new sales associates quickly learn dealership protocols and mentored them to improve performance for team.

- Coordinated with other dealerships to select and deliver vehicles to customers according to preferences.

- Accurately completed sales contracts and associated paperwork.

Followed up after every sale to ensure total customer satisfaction.

Call Center Representative

Sutherland

6/2009 to 8/2015

- Handle 50+ customer interactions per day, giving detailed, personalized. Friendly. And polite service to ensure customer retention and satisfaction

- Memorized all company products and services to be able to answer customer questions as quickly and efficiently and increase sales

- Collect source data such as customer names. Addresses. Phone numbers. Credit card information for over 1000 customers and enter data into customer service software

- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices

- Proficient in video conferencing platforms such as Zoom. Hangouts and Skype. Able to communicate with customers across a variety of channels.

Skills

- Customer outreach

- Creating marketing plans

- Managing retail build outs

- Leadership development

- Creating store processes

- Driving business growth

- Store growth planning

- Business operations

- Planning and coordination

Customer service

-Team management

- Team building

Problem resolution

-Supervision

Process improvement

- Relationship development

- Communications

Education

Arab Academy of science and technology

Bachelor’s degree

Major: Logistics

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