OBJECTIVE

To obtain a position within an organization with growth opportunities that will highlight my skill set.

PROFESSIONAL SUMMARY

Known for being a self-starter, collaborator, organized, team leader, managing multiple projects, and problem-solver. Demonstrated strengths in operations, inventory management, organization, customer relations, marketing, sales, and communication skills. Strong ability to motivate, lead, and collaborate with diverse individuals. Takes a proactive approach when identifying, analyzing, and solving problems. Successfully responds to rapidly changing environments and situations. Experienced with home remodeling, installation, and demolition.

EXPERIENCE

Home Renovation Contractor

November 2017 – Present: GIP Construction, LLC.– Responsible for developing a strategy for home renovation projects, project management, general construction, installation, and repairs

Create and reference blueprints throughout a project

Constructs various frameworks for structures including walls, ceilings, floors, and doors

Install fixtures such as cabinets, windows, and furniture systems

Applies mathematical skills such as measuring, multiplication, addition, and subtraction

Provide building construction and demolition services while adhering to safety codes

Remove debris and hazardous material

Purchase, cut, and set variety of tile

Interior and exterior painting

Effectively communicate with clients to understand the goals of each project, set deadlines, and identify barriers

Problem solves to provide excellent customer service as well as exceed expectations

Office Manager

July 2013-October 2017: Ithiel Logistices. – Skillfully plan delivery routes, coordinate deliveries, develop business relationships, coordinate office operations, invoice clients, and inventory management

Responsible for day-to-day operations of warehouse office

Maximized efficient use of time and resources

Maintained Human Resource forms, SOP’s, and scheduling

Invoice clients, maintain spreadsheets, and bookkeeping

Responsible for account management and business development

Trained and supervised new employees

Dispatched and coordinated deliveries and pick-up

Maintained detailed logs, monitored driver records, and submitted payroll

Provided excellent customer service by answering phones, addressing customer questions, and decreased customer dissatisfaction

Load and unloaded delivery trucks

Personal Banker/ Loan Officer

May 1998- June 2013: Wells Fargo Bank- Responsible for establishing long-term relationships with customers, increase quarterly revenue, interface with diverse customers, and recommend banking products

Provide personal financial counseling, assist with lending services, build & maintain relationships

Increase revenue by selling checking accounts, saving accounts, retirement accounts, and certificates of deposit

Increase revenue by selling home equity loans, consumer loans, line of credits, non-collateralized line of credits, and purchase money/non purchase money

Streamline loan processes, assist with document preparation, prospect new customers

Train, coach, and mentor new hires during new account openings, new loan applications, client needs assessment, and developing sales opportunities

Assist customers during loan application process for personal and small business accounts

Received, and processed checks and cash for deposit and validated deposit slips

Prospect new customers, upsell existing customers, and provide customer service

Ensured compliance with operational, risk, security, and policies

SAFE Act registered with the Federal Registry System and maintained good standing

Outbound Sales Representative

July 1997 – May 1998: National Bank- Responsible for establishing long-term relationships with customers, driving sales, expanding customer database, and selling financial products

Increase revenue by selling financial products to individuals and businesses

Led and monitored programs and activities

Made outbound calls to acquire new customers, used cross selling techniques, and develop sales strategies

Surpassed sales goals through effective customer service and customer education

Provided customers with product and service information

Maintained prospect database and fulfilled customer orders

Outbound Sales & Customer Service Representative

December 1996 – June 1997: Martin Direct- Responsible for growing accounts, providing customer service, handle inquiries, update accounts, provide B2B sales, and assess needs

Exceeded sales targets by maintain a robust knowledge of products offerings and assessing customer needs

Communicated accurate information about promotional sales and customer programs

Increase revenue by selling home equity loans, consumer loans, line of credits, non-collateralized line of credits, and purchase money/non purchase money

Exceeded team goals and collaborated with all staff members

Awarded certificate of achievement for continuously exceeding productivity goals

EDUCATION

Plainfield High School : High School Diploma

SKILLS

MS Office Suite, Invoicing, QuickBooks, payment processing, data entry, dispatching, carpentry, customer service, communication, team management, organization, inventory, estimating, budgeting, bookkeeping

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