Service Representative Member
Resume:
Shanika N.M. Guytan
Banking Management Professional
Fontana, Ca. 92336
*****.******@*****.***
Experience banker with over 23 years in the financial industry. Driven to provide World-Class Personal Service for all of my members and staff.
Work Experience
Member Service Representative III
SchoolsFirst FCU – Rancho Cucamonga, CA. 91730
2011 to Present
● Delivers World Class Personal Service to Members requesting account assistance.
● Process new memberships, savings services, consumer loan requests and funding’s as requested.
● Provides consultative services to Members regarding credit union products and services by assessing the Member’s needs, addressing their concerns and gaining agreement.
● Acts as a lead resource on branch operations including GL’s, daily corrections, vault operations and audits.
Operations Supervisor
Mid-Cities Financial Credit Union – Compton, CA. 90021 Sept. 2005 – Feb. 2011
● Supervised, trained, motivated and supported branch staff focused on delivering excellent service
● Lead role in responding to escalated member questions and concerns for service recovery
● Ensuring monthly audits are complete in a prompt manner as well as all daily audits and overall operations of the branch
● Branch cash ordering, shipments and audits
Member Service Representative IV
South Bay Credit Union – Redondo Beach, CA. 90262
June 2001 – Sept. 2005
● Process consumer/real estate loan payoff & release vehicle title
● Communicate loan decisions, and provide counseling to Members
● Audit consumer loan accounts, and new accounts
● Perform teller functions, and initiating wire transfer request as needed Loan Vault Clerk
SkyOne Federal Credit Union – Hawthorne, CA. 90028 May 1998 – June. 2001
● Maintain quality control, compliance records, and stay abreast of new issues
● Reviewed Daily Operational Reports and Audits
● Maintained records of all consumer and real estate files Education
California State University Long Beach 1993-1995
Certifications
Notary Public
Attributes
● Demonstrates strong commitment for achieving branch priorities
● Seeks feedback, remains approachable, self-aware, and encourages open and honest dialogue
● Effectively advocates for Members through innovative and creative approaches.
● Model a professional image and attitude that fosters Member and team member confidence, trust and engagement.
● Actively contribute to coaching and mentoring activities in the areas of team member onboarding and Consultative Service Skills
● Consistently receive “Excellent” survey rating as feedback from Member’s, and Member Service Awards
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