Latoya Walker

Miami, FL *****

aduk96@r.postjobfree.com

+1-786-***-****

Dynamic Sales/Management career reflecting; pioneering experience and exceptional performance in the management industry. Remaining on the cutting edge and driving new business through top notch customer service, establishing strategic partnerships, and developing top talent. Work Experience

Inbound Contact Representative Represenative

Humana - Remote

July 2021 to Present

The Inbound Contacts Representative places orders for the specialty pharmacy, addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Communications Agent seasonal

Connexion Point

August 2020 to Present

Assisting elderly inbound-callers with their Medicare/Medicaid questions on behalf of Connexion Point's clients, which include two of the top five health insurers in America. Taking information related to medicare to help enroll in healthcare plans.

Home Delivery Sale/Lead Distributor

Off Lease Only - Miami, FL

April 2019 to March 2020

Welcoming customers when they come into our showroom. Contacting customers that inquire about home delivery services and exporting. Giving out all leads to the sales floor for follow up. Following the sales process from beginning to end. Helping customers with the selection process based on the needs, wants, and budget.

North Miami Miami, FL Internet Sales/Product Specialist Lexus

September 2017 to February 2019

Welcoming customers and listening to their needs, Using a consultative selling process to match the best vehicle to the Customer needs.Providing an exceptional customer service experience. Following up with Customers to ensure satisfaction and prospecting through referrals and other creative approaches. Centennial Toyota - Las Vegas, NV

June 2015 to April 2017

Providing an exceptional customer experience to drive loyalty. Transitioning Customers effectively from phone and internet contact to their in-store experience. Using a consultative selling process to match the best vehicle to the Customer needs. Creating a great vehicle delivery experience for the Customer. Following up with Customers to ensure satisfaction Prospecting through referrals and other creative approaches. Setting and achieving targeted sales goals. Gaining superior product knowledge to effectively help Customers. Transition Customers to the Service Department to support their ownership experience.

Assistant Department Manager Men's Casual

Nordstrom

January 2013 to September 2014

Educating sales professionals on all selling tools and processes to increase revenue. Providing proficiency in device management and troubleshooting processes, building positive team relationships throughout the store, and to help inspire and influence behaviors to achieve desired results. Diffuse customer situations and provide resolution in a timely and effective manner. Ensure the security and privacy of customer information through education, compliance and resolution of issues. Collaborate with the department manager to ensure the customer receives the best quality, value and selection of merchandise. Work with the department manager to ensure merchandising and presentation standards are met. Maintaining regular floor presence and Collaborating with the department manager to ensure the customer receives the best quality, value and selection of merchandise. Carriage House Apartments Property Manager

June 2011 to December 2012

Managing and fully participating with the leasing staff to assure a successful lease up annually, monthly, and weekly. Managing student staff in leasing and marketing and Overseeing the entire leasing and renewal processes. Tracking traffic, appointments, and leases daily. Administer and review all lease paperwork. Complete weekly market surveys and weekly reporting. Dickey Hill Forest Apartments Property Manager

January 2009 to March 2010

Verifying all income and assets of applicants to ensure they met the resident selection criteria and qualified according to the tax credit/affordable and market program guidelines. Coding invoices and entering into the accounting system for payment, posting all journal entries and preparing bank deposits, processing security deposits. Soliciting and evaluating bids for contract services. Making decisions for renewal and/or termination of vendor contracts, submitting weekly payroll documents, Preparation for REAC Inspections, and submitting the required financial and occupancy reports to owners and HUD. Manages leasing activity to ensure budgeted goals are achieved breaks down monthly targets to daily/ weekly, individualized goals decides on weekly specials leases apartments. Training all staff on proper leasing procedures, fair housing, and company policies. Walking the property visually inspecting common areas amenities, and vacant apartments to ensure cleanliness and professional appearance takes action if property doesn't meet standards

AHC Management Relocation Coordinator

AHC

January 2008 to March 2009

Coordinating the relocation and management of a renovation project. Coordinating moves, managing budgeting, acting as Assistant Site Manager for a property under renovation. Marketing property, managing lease up, and coordinating on site staff during renovation process. Bookkeeper

April 2005 to December 2007

Assisting in the daily operation of a 533- unit luxury high-rise apartment community located in Crystal City, VA as a bookkeeper and Assistant Manager of a 233 Midrise Building in Wheaton, MD.Responsible for leasing, walking apartments, bookkeeping, resident communications, rent collections, resident retention, and all related A/R responsibilities. Experience with budgets, variance reports, meeting NOI and effective supervisory skills and ability to recruit, train and motivate my team. Education

Long and Foster Real Estate School MD

2009

The Real Estate Academy Richmond - Richmond, VA

2003

Virginia Commonwealth University

2000

Skills

• Skilled with MAC OS

• Windows

• 3.11 95

• 98

• NT

• AND XP

• and NT server MS

• Office

(Word, PowerPoint, Excel, Access, Project,

• Outlook). Advanced Internet Skills

• Yardi/Rent RollProperty Management Software.

• Property Leasing

• Property Management

• Fair Housing Regulations

• Sales

• Customer service

• Typing

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