Customer Service Specialist

Sarah Haas

*** **** ******** ******, 1-463-***-**** aduk8v@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction. Motivated with solid experience managing all levels of large-scale projects, including budgeting and administration.

Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.

● Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. SKILLS

MANAGING ROLES

● Rental management

● Appraising

● Agent and seller communications

● Financing

● Market monitoring

● Cold calling

● Sales-savvy

● Home tours

● Estate management

● Detail-oriented

● Flexible schedule

● Property management

● Business consultant

● Works well independently

● Client-oriented

WORK HISTORY

REAL ESTATE BROKER 09/2018 to Current

The Modglin Group - Greenwood, Indiana

● Advised clients on mortgage and housing conditions to increase chances of identifying successful properties while ensuring customer satisfaction.

● Communicated between buyers and sellers about property transactions.

● Collected appropriate fees for individual property transactions.

● Acted as intermediary between property owners and prospective buyers to facilitate a successful purchase and transfer of ownership.

● Generated lists of properties for sale, their locations, descriptions and available financing options.

● Negotiated final sales prices with home sellers.

● Obtained agreements from property owners to place properties for sale with real estate firms.

● Assisted clients in financial planning for purchase.

● Worked closely with clients to get the appropriate loans, inspections and credit reports.

● Created and implemented marketing plans to drive sales.

● Marketed and sold property for clients by hosting open houses and advertising online and in print.

● Negotiated, facilitated and managed real estate transactions. DIRECTOR OF SALES & EVENTS 03/2013 to 09/2017

Pipers At The Marott - Indianapolis, IN

● Responded to customer requests via telephone and email.

● Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

● Developed new process for employee evaluation which resulted in marked performance improvements.

● Analyzed departmental documents for appropriate distribution and filing.

● Initiated two key partnerships which resulted in 54% revenue growth.

● Entered details such as payments, account information and call logs into the computer system.

● Verified data integrity and accuracy.

● Copied, logged and scanned supporting documentation.

● Responsible for creative design for prominent .

CERTIFIED PHARMACY TECHNICIAN 05/2001 to 07/2007 Low Cost Pharmacy - Indianapolis, IN

● Conducted routine inspections of medication storage locations.

● Prepared medications such as emulsions, liquids, powders and ointments.

● Assessed the correct identity, strength and purity of medications.

● Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

● Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

● Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

● Effectively prioritized tasks and organized workflow to increase efficiency.

● Verified and labeled prescriptions with the 8 point check.

● Partnered with management team to develop and implement in-store programs to increase sales.

● Efficiently operated cash register and handled cash, checks, and charge transactions.

● Correctly completed pharmacy paperwork, including daily and weekly reports.

● Hand counted control medications, measured liquids and reconstituted antibiotics.

● Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

● Regularly stocked shelves, rotated stock and checked for expired medications.

● Properly cleaned and maintained department equipment such as IV hoods.

● Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.

● Managed drug and supply inventories.

EDUCATION

Southport High School - Indianapolis, IN High School Diploma 2001

Real University - Greenwood, IN

Real Estate Broker

Pharmacy Technician Certification

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