Customer Service Front Desk
Resume:
Sage Packer
Midvale, Utah 84047
aduk8d@r.postjobfree.com
Skills
Efficient and reliable team player, CPR/First Aid certified, Adaptable Experience
September 2020- Present
FEDEX- Claims
● Process customer claims for customers due to damage and loss.
● Assisted customers with resolving issues that have arisen.
● Assist customers through email and phone.
June 2018 - September 2020
Salt Lake County Animal Services - Animal Care Specialist 30 hours per week
● Provide customer service and help with animal related issues such as adoptions, animal licensing, lost pets, impounds and fee assessments.
● Acts as a cashier, processes cash, check and credit card transactions for customers. Balances funds at the end of business days.
● Impound animals that are stray, abandoned, rabid, in distress or dangerous by safely utilizing a variety of tools and techniques.
● Evaluates the condiction of the animals and provides basic first aid when needed.
● Processes routine applications for animal licenses and animal permits, ensuring that all applications are accurate and in compliance with procedures, ordinances and policies.
● Works with database to enter and retrieve records regarding animals, owners, violations and citations, referrals and general information.
● Provides basic animal care such as cleaning and feeding them and observing their health issues.
June 2017 - March 2018
TURN Community Services - Assistant Program Coordinator 40 hours per week
● Process routine monthly paperwork for clients, ensuring hours and funding are correct.
● Process payroll for employees.
● Perform supervisor duties, ensuring staff schedules are correct and filled. November 2016 - June 2017
Ritz Carlton - Reservations Agent 40 hours per week
● Provide customer service and assisting guests with questions on hotels and rooms and payment.
2
● Assisted guest with resolving issues that have arisen.
● Handle guest payments over the phone for rooms.
March 2016 - November 2016
La Quinta Inn and Suites - Front Desk Agent 40 hours per week
● Provide customer service and assisting guests with questions on hotels and rooms and payment.
● Acted as a cashier and handled all guest payments with cash, credit and checks.
● Assisted with guest issues and resolved them.
● Performed end of day balance for cash register.
Education
May 2018 - December 2018
Cameo College of Essential Beauty- Level 1 Esthetics Providing proper skin care, knowing how products and ingredients work. Providing proper hair removal and aftercare.
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