Customer Support Service
Resume:
VINITHA SINGH
PERMANENT ADDRESS:
LIG II/26 GANESH NAGAR AMBEWADI
DANDELI-581325
KARNATAKA.
Cell: +917*********/991-***-****
Email id: aduk6o@r.postjobfree.com
PRESENT ADDRESS:
No 395 1st Floor 3rd Main
Chamundeshwari Railway Layout
Mysore-570016
Dear Sir/Madam,
I, VINITHA SINGH am very keen to be trained at a reputed organization. I believe that my work-related experiences, capacity for professional growth along with my drive and enthusiasm, make me an excellent candidate for employment in your company with whom I would be proud to be associated with. I would appreciate the opportunity to interview with you at your convenience and hope you will give the enclosed resume your favorable.
Sincerely,
VINITHA SINGH
Enclosure: Resume
PROFILE:
OBJECTIVE:
Seeking a better and challenging role in a reputed travel organization and achieving the set target through dedicated and hard work.
EDUCATION:
Examination Board/University/
College
Percentage Remarks Year of
Passing
Pursuing Degree
BA(General)
Indira Gandhi Open
university
2nd year BA completed
Certification course
in Tours and travel
SYSCON TOURISM PVT LTD 70+ 1YEAR
COURSE
2011
P.U.C Dept. of Pre-University,
KARNATAKA
57.66 2nd class 2007
S.S.L.C Karnataka Secondary
education
58.56 2nd class 2005
KEY SKILLS:
Voice processer
Site submission
Hospitality
Guest related operations.
Operations, standards and grooming etiquettes.
SKILLS:
Quick learner.
Good communication skills
Inside Sales
Energetic and organized.
Attention to details.
Planning/coordinating.
Ability to build strong guest relations.
Microsoft office, Excel and power point proficiency. KEY RESPONSIBILITIES:
Handling voice process in international and domestic areas.
Customer Service Process
Receive inbound calls from participants.
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested
Document all calls with regards to participant inquires accurately using Call Tracking System.
Provide quality customer service on every call.
Communicate clearly and effectively with participants.
Communicate clearly and effectively with participants.
Promote teamwork and call center success.
WORK EXPERIENCE:
DANDELI TOURS: Sep 2012-Sept 2014. (2Years experience.) JOB RESPONSIBILITIES:
Site submission, customer dealing, booking packages and giving details about resorts, hotels and home stays at surrounding areas.
Guest related operations.
Operations, standards and grooming etiquettes.
E-Ticket booking.
Responsible for travel & tourism packages like FIT and GIT
Managing home stays for guests and many more activities which are included in packages.
Ensure cost effecting routing/using appropriate deals.
Providing car rental services to clients.
Maintenance of accounts for the clients.
COX N KINGS TOURS AND TRAVELS: (MUMBAI)
Jan 2015– Jan 2016
Executive in B2B Domestic and International operation. JOB RESPONSIBILITIES:
Responsible for qualifying prospects, developing interest and closing sales through account follow-up, outbound cold calls and emails. Strong phone presence capable of making dozens of calls daily.
Guest related hospitality.
Working in GIT and FIT product packages with airfare.
Processing and confirmation.
Work out on quotations.
Hindi Direct deal with agents regarding booking, confirmation and payment.
B2B non air domestic operations.
Dealing all over India packages.
Working in outlook express for domestic quires.
Provide customers with information about product.
Keep track of inventory.
Worked in Construction Company as an internship for 3months and had experience in Interior packages handling in cold calling process. (Nov-2021 to Jan-2022) CUSTOMER SUPPORT IN TELEPERFORMACE
27th May to 30th November
Designation: Customer Service Executive Voice process (/English) in FlipKart JOB RESPONSIBILITIES:
Handling Customer Support
Handling queries of customers related to products, delivery, rates, etc.
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. LANGUAGES KNOWN:
English (Read and Write)
Hindi (Read and Write)
Kannada (Read and Write)
PERSONAL DETAILS:
Name : Vinitha Singh
Sex. : Female
Date and Place of Birth : 11th MAY 1989
Height : 152cm
Husband Name : Vilas Basidoni
Marital status : Married
Nationality : INDIAN
Declaration:
I hereby declare that the above-mentioned information is true to my knowledge. Sincerely,
VINITHA SINGH
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