Data Entry Service Representative

Michael L. Knespel

Apache Junction, AZ 970-***-****

aduk3k@r.postjobfree.com

Customer Service/Clerical

10+ years of Customer Service/Clerical experience in a call center, non-profit and educational system;

Recognized by management for being highly motivated, efficient worker experienced at handling huge

work volume, juggling priorities, and performing well in a demanding, high-pressure work environment;

General computer knowledge; Able to pass a background check and drug screen; Colorado Drivers

License with clean MVR; Cross-trained in:

~ Microsoft Office (Word, Excel) ~ Data Entry ~ Filing ~ Multiline Phone Systems ~

~ Cash Handling ~ Sales ~ Janitorial ~ Delivery ~ Mail Sorting ~ Training ~

Professional Experience

Office Clerk

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,

and personal computers.

Answered telephones, directed calls, and took messages.

Communicated with customers, employees, and other individuals to answer questions, disseminated or

explained information, took orders, and addressed complaints.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a

computer.

Compiled, copied, sorted, and filed records of office activities, business transactions, and other

activities.

Reviewed files, records, and other documents to obtain information to respond to requests.

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

Computed, recorded, and proofread data and other information, such as records or reports.

Completed work schedules, managed calendars, and arranged appointments.

Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating

machines, using computers or typewriters.

Delivered messages and ran errands.

Collected, counted, and disbursed money, did basic bookkeeping, and completed banking transactions.

Completed and mailed bills, contracts, policies, invoices, or checks.

Processed and prepared documents, such as business or government forms and expense reports.

Related Work History

Temporary Scorer/Grader, Cognia, Longmont, Colorado/Remote 04/2013 - 09/2022

Account Recovery Advocate, Ring/Amazon, Apache Junction Arizona

10/25/2021 - 1/27/2022

Direct Support Caregiver, Bethesda Lutheran Communities, Ft. Collins, Colorado 03/2015 - 03/2017

Customer Service Representative, ttec Greeley, Greeley, Colorado 3/2012 - 8/2012

Paraprofessional, Greeley Evans District Six, Greeley, Colorado 01/2006 -05/2011

Education/Training

Bachelors Degree in Fine Art, University of Northern Colorado, Greeley, Colorado

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