Michael Manz

**** * ****** **, *********, FL, ***48 352-***-**** aduk2y@r.postjobfree.com

Education

HS DIPLOMA 2014 CRYSTAL RIVER HIGH

High School

DEGREE 2 2016 WITHLACOOCHIE TECHNICAL INSTITUTE

Automotive Service Excellence Certifications

Skills & Abilities

MANAGEMENT

Between time as a technician manager, time as a team leader, and time as a solo technician removed from leadership oversite I have learned much about proper time management, team communication, and self-criticism to keep myself and others from falling behind on work.

SALES

In my time as a technician and manager, including my time at a call center towards the beginning of my career, I have developed communication skills that work towards highlighting and showcasing products and services as well as the team behind them to better incentivize customers and possible clients to purchase products and services.

COMMUNICATION

As a solo technician removed from leadership oversite, and in general over the course of my career, I have developed high level communication skills via email, phone, text, and other web services that highlight the necessary information without clouding the conversation with unnecessary banter. In doing so I allow the team to get the knowledge and information needed to complete their necessary tasks.

LEADERSHIP

Throughout my career and education, I have had many opportunities to lead or manage in some level or capacity. In my time doing so I have learned that many team members and other members of leadership respect being respected. By choosing to work with my team, and not against, I help to boost their productivity and general work life. I keep my mind open to other ideas and concepts which keeps services and products ever evolving to keep customer experience from becoming stagnant or frustrating.

Experience

CALL CENTER TEAM MEMBER TELEIMAN 04/2014 – 06/2014

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Approved and terminated customer contracts upon request.

Processed debit and credit card and electronic check payments.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Educated customers on company systems, form completion and access to services.

Boosted customer service satisfaction ratings through consistent quality control.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

TEAM MEMBER MCDONALDS 10/2014 – 04/2015

Pursued learning opportunities to advance knowledge and take on leadership position.

Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Instructed junior team members on protocols and procedures of each station to maximize contributions.

Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.

Operated register to process payments and collect cash payment for order totals.

CUSTOMER SERVICE REP CIRCLE K 05/2015 - 06/2017

Operated register to process payments and collect cash payment for order totals.

Regularly performed basic to intermediate cleaning tasks throughout store.

Provided first face communication with customers.

DATA ENTRY CLERK ATR 06/2017 – 06/2018

Accurately handled data entry for a large number of clients into company-based software.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Corrected data entry errors to prevent duplication or data degradation.

Scanned documents and saved in database to keep records of essential organizational information.

Added documents to file records and created new records to support filing needs.

FLEET TECHNICIAN IN2ITIVE TECHNOLOGY GROUP 06/2018 – 10/2022

Operated with limited oversite due to travel.

Performed boots on ground customer relations and problem solving due to working independently on client sites.

Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.

Operated a company fleet vehicle on trips cross country, cross county, and cross state while maintaining and making repairs on the vehicle.

Made use of products such as Microsoft Excel to create maintain, and accurately record records of product installment and placement.

Diagnosed mechanical problems for repair or replacement.

TECHNICIAN MANAGER PRECISION COMPACTORS AND BALERS 10/2022 – CURRENT

Receive, log, and record jobs and projects coming in to company.

Search, verify, and barter agreements with technician companies in regards to job needs and pricing.

Manage time, including technician arrival on site, job updates throughout time on site, and departure.

Scanned documents and saved in database to keep records of essential organizational information.

Maintain levels of professionalism and verify technician repair standards during time on site.

Communicate with a team of other like-minded professionals to keep oversight on jobs and achieve the highest level of customer satisfaction possible.

Contact this candidate