JENNIFER LUCKS

***** ***** ******, ****** ******, MD 20902 · 301-***-****

aduk1w@r.postjobfree.com · www.linkedin.com/in/jennifer-lucks-257190185

Energetic Media Assistant and Office Manager offering a wealth of experience in customer service, creating successful interpersonal communications and a reputation for problem solving. Hardworking, compassionate and willing to go the extra mile to complete any task.

EXPERIENCE

JANUARY 2018 – SEPTEMBER 2021

MEDIA ASSISTANT, Capital Media – Highland, md

Collaborate with sales representatives to resolve Pre/Post Log problems, improve operations and provide exceptional customer service

Meticulously produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Microsoft Excel

Professionally communicate with clients by phone, email or in person to provide information and direct to desired staff member

Effectively perform various administrative functions, including filing paperwork, delivering/sorting mail, office cleaning and bookkeeping

Successfully increased profitability and productivity by minimizing downtime and streamlining quality control procedures

Deliver expert clerical support to internal staff and management by efficiently handling a wide range of routine and special requirements

Maintain physical files and digitized records, organized for easy updating and retrieval by authorized team members

Increase customer service success rates by quickly resolving issues

Assist upper management to complete complex projects on tight budgets with specific timelines

Methodically review invoices manually on several levels to ensure customer satisfaction

Proficient use of the Strata system; downloaded and checked invoices digitally, streamlining the invoicing process

Mentor coworkers to use the Strata system

APRIL 1994 – CURRENT

OFFICE/EVENT MANAGER, Lucks Caterers, inc. – rockville/SILVER SPRING, MD

Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records

Managed office inventory activities, including ordering and requisitions, stocking and shipment receiving

Completed bi-weekly payroll for 10-12 employees

Optimized organizational systems for payment collections, AP/AR, deposits and record keeping

Improved office operations by automation client correspondence, record tracking and data communications

Created and finalized contracts with clients for catering events

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word and Microsoft Excel

Performed billing, collection and reporting functions for the office

Solved problems timely and effectively, ensuring customer satisfaction

Maintained physical files and digitized records, organized for easy updating and retrieval by authorized team members

Designed marketing brochures and wrote website copy

Managed office supplies inventory by checking stock and ordering new supplies as needed

Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Sage Peachtree software

Sourced vendors for special project needs and negotiated contracts

Prepared vendor invoices and processed incoming payments

Managed the owners itinerary and appointments and streamlined scheduling procedures

FEBRUARY 1992 – FEBRUARY 1994

KITCHEN STAFF, STAUSEE HOTEL – metzingen-glems, germany

Compiled recipe ingredients and prepared for chefs by washing, cutting and measuring ingredients

Strategically plated hot meals and salads in aesthetically pleasing arrangements

Prepared ingredients and restocked supplies for expected busy periods during downtime

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies of expected customer loads

Fostered exceptional dining experiences by applying effective quality assurance measures

Followed the “first in, first out” rule so that food was utilized before its expiration date

Sanitized all kitchen equipment after each shift to prevent food borne illnesses

Cleaned and sanitized work areas throughout the day and at close of business

EDUCATION

1994

ASSOCIATES DEGREE, Montgomery College, Rockville, MD

Majoring in Food and Beverage Management. I have also held a Food Service Management certificate in the past.

1993

KITCHEN INTERNSHIP, stausee hotel, metzingen-glems, germany

1991

HIGH SCHOOL DIPLOMA, IMMACULATA COLLEGE HIGH SCHOOL, ROCKVILLE, MD

SKILLS

Invoice and payment processing

Meeting preparation

Presentation design

Time sheet processing

Catering and event management

Recordkeeping

Troubleshooting

Cost estimates

Operations monitoring

Paperwork drafting

Bookkeeping

Data collection, analysis and management

ACTIVITIES

In my spare time I work on my own and volunteer for a rescue to try to help as many animals in need as possible.

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