Melinda A. Armstrong, PHR

**** ******** **.

678-***-****

McDonnough, Georgia 30253

aduk0u@r.postjobfree.com

Professional Profile

I am a seasoned People Champion and Operations Manager. I have a proven track record in successful company start-ups, delivering on high-demand and complex measurables. I am an effective Human Resources Business Partner to all levels of an organization, specializing in Distribution and Logistics.

Professional Experience

Saddle Creek Logistics Services, Newnan, GA

Sr. People Operations Manager 2021- Present

Responsibilities:

●Develop and support high functioning HR teams across Southeast region

●Provide a successful business partnership with all organizational lines

●Design creative programs that drive high retention and employee satisfaction

●Deliver targeted end-to-end solutions to build a “great place to work” environment

●Address, investigate and resolve highly complex employee investigations

●Support HR and Operations to build and maintain World Class programs around safety and employee well-being

●Ensure the highest level of compliance in all regulatory laws and company policies

●Conduct employee focus groups and recommend action items accordingly

●Provide training and development support and guidance to Operations

Saddle Creek Logistics Services, Newnan, GA

Sr. Human Resource Manager 2018- 2021

Responsibilities:

●Manage human resources department to successfully support 500+ associates in two locations

●Partner with Operations to align HR goals that fully support organization’s KPIs

●Design out-of-the-box recruiting activities to support least amount of time to fill for both hourly and salary positions

●Continuously drive high retention and associate satisfaction

●Manage state and federal human resources programs, such as FMLA, Workers’ Compensation and Covid-19 response/tracking

●Manage metrics to report KPIs to executive team

●Participate in facility safety and LEAN audits

●Address, investigate and resolve escalated associate issues

●Design effective associate relations programs

●Create SMART goals to support “highflyer” individual performance plans

●Train front line supervisors using STEP program

●Maintain proficiency in all company utilized systems, such as Workday and MS Teams

Eclipse Advantage Company, Atlanta, GA

Human Resources Onsite Manager 2017-2018 (Contract)

Responsibilities:

●Managed recruitment and selection process for 300 manufacturing positions

●Developed and administered best practice HR programs

●Developed successful relations and partnerships with client and addressed all issues and concerns with urgency

●Developed retention tools and reduce turnover by utilizing innovative ideas

●Processed weekly payroll using ADP

●Answered associate questions and concerns.

●Generated KPI metrics for management team

●Developed a successful referral program.

●Participated in weekly staffing meetings and presented state of business in HR

●Effectively manage three direct reports

Melinda A. Armstrong 678-***-**** aduk0u@r.postjobfree.com

The Crown Group, Franklin, GA

Human Resources Manager 2011-2017

Responsibilities:

●Benchmarked and administered best practices f or all functions in human resources.

●Recruited for hourly and salary plant positions.

●Performed all on-boarding activities.

●Coordinated all wellness and safety activities.

●Managed plant safety program and key safety strategies.

●Ensured company compliance with all state and federal regulations.

●Generated metrics scorecard in areas of turnover and absenteeism.

●Implemented action plans around turnover and reduced turnover year over year by 10 percent.

●Conducted Lean/5S audits and participated in Crown Operating System audits.

●Assisted in culture change and in defining and implementing core values.

●Managed time and attendance and payroll, using People Connections.

●Worked closely with the corporate HR team.

●Facilitated training and development for the management team and frontline supervisors.

●Planned and coordinated all company events.

●Introduced and maintained strong employee relations activities.

●Managed HR budget and implemented cost savings activities.

●Managed accident/injury process, including OSHA 300 and 301 forms.

●Led management review of all accidents to determine root cause and corrective action.

Maplehurst Bakeries, Inc. Carrollton, Georgia

Human Resources Manager 2000-2011

Responsibilities:

●Effectively managed all HR functions including, succession planning, performance management, compensation, benefits, labor law compliance, and training.

●Designed a new employee orientation package and established and facilitated all new employee activities and sessions, which provides continuity in all company and benefits information presented verbally and in writing.

●Developed and implemented programs and policies such as Career Track, employee surveys, job descriptions, skills matrix and skills gap analysis.

●Conducted decision analysis to change organizational structure and reduce headcount.

●Coordinated all wellness and safety activities. Managed plant safety program and key safety strategies. Facilitated safety steering team, conducted accident investigations, managed all safety reporting, including OSHA 300 Log, injury trends and near misses, and root causes.

●Partnered with other managers to design implement key initiatives such as employee handbook, attendance policy, leave policy and standard work practices.

Generated metrics turnover, headcount, AP, recruitment time, overtime, and absenteeism.

●Defined core values and implemented citizenship contract agreements for a positive employment community.

●Processed payroll and managed HRIS using ADP and Kronos

Melinda A. Armstrong 678-***-**** aduk0u@r.postjobfree.com

Lumberjack Building Materials, Sacramento, CA

Customer Service Supervisor 1996-2000

Responsibilities

●Managed and motivated a positive and professional customer service team.

●Responded promptly to customer service inquiries.

●Acknowledged and resolved all customer service complaints and issues of concern.

●Learned product lines to ensure best possible answers to customer inquiries.

●Processed orders, forms, applications and requests.

●Tracked all customer service communication, inquiries and complaints.

●Provided feedback to high level managers on the proficiency of customer service practices and programs.

●Built positive relationships with other departments.

●Provided counseling and positive feedback to employees to motivate optimum performance.

●Maintained accurate timekeeping and attendance record keeping.

Education

Heald University, Sacramento, CA

B.A. Business Administration 1994

Certification, Human Resources

Certifications and Training

●PHR - University of West Georgia

●Dale Carnegie

●OSHA Train the Trainer Certification

●Hiring for Success Black Belt

Technical Competencies

●Microsoft Suite

●HRIS, ADP, Paycom, Kronos, Workday

References

Excellent professional references available upon request

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