Customer Service Assistant

MICHAEL AUSTIN

Fayetteville North Carolina

*********@*****.*** 910-***-****

EDUCATION:

University of North Carolina at Greensboro – Greensboro, NC

B.A. Political Science

WORK EXPERIENCE:

Chipotle Mexican Grill – Greensboro, NC

Apprentice March 2018– December 2019

●Oversee day-to-day operation of store, ensuring that staff is supported and food is prepared safely.

●Perform duties such as taking inventory of stocked items, audits, and completing truck orders.

●Handle interviewing and hiring new employees and completing weekly scheduling.

●Order change for the office, handle deposits

●Ensure that all customers are given quality customer service

Moe’s Southwest Grill – Fayetteville, NC

Store Manager March 2011– May 2020

●Conducted interviews and training programs for new employees as well as managed daily shifts.

●Ensured that the restaurant was stocked with all necessary products and materials.

●Assisted new stores with necessary preparation prior to opening and during the early stages of operation.

●Handled deposits

●Ensure that all customers are given quality customer service

Harris Teeter – Greensboro, NC

Assistant Customer Service Manager June 2020 – May 2021

●Assist customers with refunds and complaints

●Performs daily audits on cashiers registers

●Answer inbound calls to assist customers

●Assist with daily deposits and end of day paperwork

●Ensure that customer needs are met throughout the store

EXTRACURRICULAR ACTIVITIES:

NC A&T Blue and Gold Marching Machine – Greensboro, NC

Saxophone Section Leader August 2015 – May 2018

●Conducted sectional practices to ensure that other instrumentalists knew the music for performances.

●Counseled members through the challenges that marching band presents and helped their development.

●Represented the needs of the section in band leadership meetings to ensure that all voices were heard.

UNCG Black Student Union – Greensboro, NC

Vice-President August 2017 – May 2018

●Assisted the president with the task that needed to be done to prepare for meetings and events.

●Planned and lead general body meeting activities and discussions on various topics.

●Organized and planned interview and selection process for new Executive Board members.

SKILLS:

Interpersonal Skills, Effective Communication, Organization, Multi-Tasking, Typing, Microsoft Office

Contact this candidate