Admin/ Data Entry call Center Agent

Christina escudero

Modesto, CA***-***-**** adujzh@r.postjobfree.com

Human resource

Senior administration Project Manager

Diligent, task-driven Senior Administrative Professional with over ten years in the Health Care Industry. Strong organization skills and proven track record of accurately completing projects; reporting, research and information management within time and budget requirements. Most recently, 2 years of Human Resource Experience in the Non-Profit Industry. Respected as a strong leader that ensures that the best process, people, and technological solutions are being deployed.

Areas of Expertise

Customer Service, Project Management, Microsoft Word/Excel, Budget Management/Bill Reconciliation, Epic Medical Database, Ten Key,

Data Entry, Communication Skills, Confidentiality, Problem Solving

Accomplishments

Established and built relationships with financial donors and vendors hosting donation drop offs which increased month over month 2018-2020

Established HR process for United Cerebral Palsy for filing complaints, such as harassment.

2015-2020 Yearly audit success for Firehouse Community Development Corporation

Professional Experience

Aston Carter/ Maximus/CA EDD Project

Admin I/ Call Center Agent October 2021-Present

Review and analyze claim information to identify issues

Assessing the information against requirements based on UI Code, Policies, and Procedures

Use critical thinking and work instructions to determine the method of resolution for pending issues

Resolve issues or request additional information as applicable

Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated

Referring more complex issues to supervisor or tenured staff

Notating all actions taken on a claim clearly and thoroughly

Demonstrating the ability to make logical decisions

Demonstrating the ability to manage a workload in a way that meets timeliness requirements

All other duties as assigned by management to support claim processing

United Cerebral Palsy Modesto, CA

Human Resource Specialist + Executive Administrator 2018 – December 2020

Responsible for the monitoring and maintenance of UCP Benefit Plans to include bill reconciliation, employee deductions, and processing changes within benefit plans outside of open enrollment and coordination of benefit plan employee enrollment.

Maintain accurate benefit data utilizing internal and external record-keeping systems. Conduct benefit audits and proactively resolve potential issues. Assist with agency volunteer process: interview, placement, paperwork, and orientation.

Assisted in new employee orientation and paperwork as needed.

Assist in monitoring and maintenance of required agency standards. (i.e. safety, HIPAA, Wellness, etc.)

Assist in the management and maintenance of personnel files.

Provide functional guidance related to agency recruitment, interviewing and hiring initiatives. As well as advertising open positions, reviewing resumes and conducting reference checks. Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS).

Research and conduct HR/ Admin related training as required.

Responsible for data entry, on-going maintenance, projects and reports from the HRIS as needed and requested.

Responsible for standard administrative tasks including, but not limited to opening and closing of the office, mail and fax distribution, making copies, telephone coverage and filing. Perform other duties as assigned. Coordinated with clients and established budgets.

Home Delivery Link Modesto, CA

Dispatcher 2017 – 2018

Responsible for keeping records, monitoring driver daily logs for errors or violations, and monitoring drivers’ working hours and equipment availability.

Monitoring the weather of all drivers’ locations to potential flag issues.

Responsible for maintaining ongoing two-way radio and telephone communication with all transportation, administrative and managerial personnel.

Responsible for performing administrative support to main office; answering multiple phone lines, project management, internal communications of daily routes to leaders and data entry.

christina escudero

Modesto, CA209-272-6617 adujzh@r.postjobfree.com

Firehouse Community Development Corp Remote Support 2015 - 2020

Audit Project Management

Yearly support/assisting the Operations Manager with the yearly audit

Tasked with pulling bank statements and receipts requested by CPA

Making sure all invoices and receipts balance accurately

Filing, faxing, and telephones

Education

High School Diploma Robert Elliot Adult Education San Jose, CA

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