Manuel Ramírez

787-***-**** adujyk@r.postjobfree.com LinkedIn

Microsoft and Linux Systems Administrator

Installation, Maintenance, & Repair of Enterprise Servers and Storage Solutions Proven success as a valuable IT resource for remote and onsite service issues; supported a wide range of technical partners and data center clients through large-scale installation and maintenance activities. Strengths include: Tools/Technologies:

VMware ESX Veritas NB NetApp XIV EMC Technical Support: HP/Dell Servers Visio TCP/IP Operating Systems Active Directory Cisco Technologies Microsoft Exchange HP SQL VoIP Remedy Microsoft SQL Server SharePoint Windows XP Linux/Unix UX Databases XP DHCP WAN Recent Certifications:

Windows Cloud Training (2018) DXC White Belt (2018) ITIL Foundations (2013) Six Sigma Green Belt Core Honeywell (2014) Windows Server 2012 Administration (2014) Core Competencies:

Diagnostics Data Centers IT Operation/Management Disaster Recovery Troubleshooting SDLC Software Documentation Network Design/Administration/Security Virtualization Staff Training IT Strategy System Deployment Integration Vendor Management Cloud Computing SLAs Education

BA in Computer Science UNIVERSIDAD DEL ESTE, Cabo Rojo, PR

AS in Computer System Repair, Administration & Maintenance ICPR JUNIOR COLLEGE, Mayaguez, PR

AS in Computer Information Systems Administration ICPR JUNIOR COLLEGE, Mayaguez, PR Professional Experience

InquisIT, Remote 2020 to present

IT Specialist (USDA Contractor)

Provide Desktop Customer Support as IT Specialist (CUSTSPT) & computer resources administration services for the USDA APHIS PPQ Field Operations Puerto Rico, Western Region and backup resource for Northeast Region.

Manage users first level Help Desk (using ServiceNow IT Management System) in order to ensure that all required network computing devices such as servers, computers, printers, etc. are fully operational. Troubleshoot and resolve client/server infrastructure problems, user accounts administration & hardware maintenance.

Deployment and administration of infrastructure devices, systems and processes including servers, desktop/laptop, Windows operating systems, and other software applications that are used in day to day business functions.

Provide support for conferences, meetings, and video communications systems used for information sharing and telework, including end users in remote sites.

Perform the planning and delivery of technical support services, including troubleshooting installation, removals, moves, systems knowledge assistance and/or training in response to customer requirements. UNISYS, Remote 2018 to 2019

Field Engineer II

Installed, maintained and repaired HPe enterprise servers and storage solutions at assigned customer sites. Resolved technical equipment failures through phone support and on-site customer visits. Performed troubleshooting, diagnostic evaluations, and routine inspections on company equipment. Manuel Ramírez Page 2

787-***-**** adujyk@r.postjobfree.com LinkedIn Professional Experience (cont.)

Took on a new account and quickly engaged with the required HPe training; provided regional service with 100% SLA customer agreement.

Partnered with logistics department to make arrangements for off-hours spare parts deliveries, resulting in diligent planning capabilities with zero service interruptions. DXC TECHNOLOGY, Isabella, PR 2016 to 2018

System Administrator II

Managed storage infrastructure for WEX and UTC accounts. Maintained and monitored EMC VNX, Isilon and IBM storage SAN. Deployed VM servers using Clones in VMAX and XIV. Additional duties included fabric zoning for new and decom devices, CIFS and NFS management, block storage management, change management, vendor management, and training new hires on storage and administration procedures.

Inherited an account with contractual service agreement problems; rallied the team to resolve all issues within three months and restore SLA terms to 100% full effect.

Trained new storage team members; created process documentation for SAN block storage deployment, currently used for onboarding new members of the storage team. HONEYWELL AEROSPACE, Aguadilla, PR 2012 to 2016

Microsoft System Administrator II - Canada and Latin America Maintained a successful daily storage/backup environment per SLA with >70 media servers and >200 clients. Led change management efforts for hardware and software changes and deployments. Created and applied backup policies to new servers. Configured and deployed SAN storage devices including NetApp, HP EVA, Dell Compellent and DAS. Maintained and monitored SAN storage; created tickets to document any changes and perform UAT after deployment of software and servers. Served as main point of contact for all IT audits.

Took over an abandoned region with little time for preparation; quickly ramped up and trained another admin, resulting in full SLA compliance for deployment and ticket resolution with <2% error fail on backups.

Led transfer from tape to disk backup, reducing cost of backup media in the region.

Coordinated a large-scale data migration and created all backup routines for new storage devices without any issues or adverse impact on normal business operations.

Spearheaded the knowledge transfer for new overseas support team; facilitated daily meetings and documentation to ensure the team was 100% assignment-ready upon completion of transition. IBM GLOBAL SERVICES, Cordis, San German & LifeScan, Aguadilla, PR 2005 to 2012 Microsoft System Administrator (Server/Datacenter) 2006 to 2012 Maintained a world class datacenter; oversaw server installation, configuration and monitoring. Oversaw backup procedure and disaster recovery. Set up and configured network switches; monitored and configure WAN/LAN, TCP/IP and VLAN’s. Documented business requirements and troubleshot data center infrastructure problems.

Managed performance of multiple software platform interfaces (Win NT 2000, 2003, v2008 pro/server, Linux) at the most complex level including patches, upgrades and other related issues. Managed performance of multiple hardware and software including Network Attached Storages (NAS), DAS, and Cisco Routers.

Deployed and configured AS 2000 system used in all Puerto Rico facilities to monitor server and communication environment, with voice alarms for proactive detection. Maintained full system operations until completion of transition.

Manuel Ramírez Page 3

787-***-**** adujyk@r.postjobfree.com LinkedIn Professional Experience (cont.)

Deployed a new data center and 12 communication rooms, delivered 1 month early; hands-on involvement for wiring cabinets, configuring LAN switches, and maintaining Artiris software for HP blade servers. IBM Deskside Support Technician 2005 to 2006

Provided hardware and software support per SLA guidelines.

Installed and configured network printers; maintained and optimized desktop and laptop computers in a Windows 2000 environment.

Created a routine with Windows XP tools and freeware to increase onsite PC performance and reduce weekly reported issues by 50%.

Training

VM ware Install, Configure and Manage 6.0 (2016) Netbackup Basic/Advanced Administration (2014) NetApp Boot Camp (2013) Six Sigma Green Belt Core Training (2013) Six Sigma Online DFSS English Training (2013) HP SAN Administration (2008) MCSA in Windows 2003 Server (2006)

“Manuel has successfully worked in a very dynamic working environment. Strong skills in the delivery of high quality and effective solutions…he is a team leader with great communication skills and a commitment to work towards the company goals and accomplishments.” ~Colleague/Software Engineer III

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