ALEXANDRIA MCDOWELL

Phone: 301-***-**** Email: adujyj@r.postjobfree.com

PROFESSIONAL SUMMARY

Hard-working and detail-oriented professional with 10 years of administrative service experience, 5 years of recruitment experience, 5 years of federal government experience, and 5 years of human resources experience in a fast-paced office environment. My expertise includes managing multiple tasks and the ability to provide administrative support services in personnel, recruitment, testing, selection, equal employment opportunity, supplies, and contracting, and the ability to provide advice and guidance on administrative matters. My goal is to have a human resources position dedicated to helping the community in order to enhance my experience in administration and organizational management.

EXPERIENCE

Family Services Specialist, Crystal Stairs, Inc., September 2022-Present

- Currently serving as a specialist in the case management department in order to provide child care services for eligible families.

- Training to determine a family’s eligibility to enroll in child care programs based on state guidelines and background information.

- Processed correspondence to provide authorization to family’s requested childcare provider in order for provider to receive monetized funding from the organization.

- Case note activities in each family case file using the CC3 system. Financial Retirement Agent, World Financial Group Inc., January 2022-Present

- Educate potential clients in the importance of financial planning through zoom call appointments.

- Guide potential clients on their options in selecting Life Insurance Policies, Retirement Funds, Annuities, Mutual funds, and 401K Rollovers.

- Educate potential clients in the importance of financial planning through zoom call appointments.

- Recruit potential candidates that are interested in becoming an agent with the company through LinkedIn and guide them the steps they need to be licensed in the State of California.

Administrative Specialist, U.S. Census Bureau Los Angeles Regional Census Center, April 2019-September 2021

- Served as a Census Investigative Services Analyst which requires attention to detail in reviewing verifying and analyzing an applicant’s federal background investigations based on personally identified information entered in administrative data.

- Served as a support specialist for the agency’s administrative policies and procedures for the 2020 Decennial Census in the Los Angeles Regional Census Center, which supports the administrative functions of 43 local offices within the states of California, Oregon, Washington, Idaho, Alaska, and Hawaii.

- Processed Payroll for offices to ensure that census employees receive their weekly payments in a timely manner.

- Provided technical and administrative guidance in approving and arranging travel, as well as processing garnishments and payroll deductions using PeopleSoft Personnel Systems.

- Contributed to strategic plans and special projects through researching, analyzing and resolving issues within the Travel Department.

- Investigated travel and hotel reservations to verify or detect any overpayments made from the agency to the employee.

- Reviewed and approved travel authorizations, vouchers, and local travel claims using E2 Solutions for federal government travel.

- Researched and prepared reports for standing operating procedures and in the Travel and Personnel Department’s administrative functions trained employees in approving and arranging travel, preparing travel data reports, and processing payroll deductions using PeopleSoft Personnel Systems.

- Answered technical personnel questions through research using federal personnel guidelines, accounting procedures and training manuals; reviewed and revised training material for temporary employees, such as training manuals and PowerPoint presentations.

Recruiting Clerk, U.S. Census Bureau Los Angeles Regional Census Center, July 2018-April 2019

- Assisted in developing, organizing, managing, and implementing the recruitment program, activities, and functions of the excepted service employees of the Los Angeles Regional Census Center.

- Supported strategic plans for recruitment programs, operations, and goals for the Los Angeles Regional Census Center designed to meet unique staffing requirements such as part-time employment, shift work, or second income positions in a competitive labor market through professional employment agencies, state unemployment offices, vocational or technical schools.

- Analyze and monitor progress, performance, and cost data of a recruitment program to ensure recruitment operations are within specific time limits and budget constraints.

- Performed administrative activities such as following up on requests for information, ensuring the correct material is provided in order to achieve recruitment goals for the Decennial 2020 Census.

- Completed reference checks for applicants that have been interviewed for a position by phone.

- Used office automation software such as database or spreadsheet to enter, revise, sort or calculate, and retrieve data; graphics software to provide graphic symbols. Notary Public, District of Columbia Government, Oct. 2017-September 2022

- Independent and Certified Notary Public under the District of Columbia. My Commission expired September 30, 2022.

- Provided advice and guidance on administrative matters, including finance, accounting, and high-level contracts between 100-200 pages, including real estate, debt resolutions, deeds, and loans.

- Verified client’s valid identification prior to beginning the closing; closings include confidential information and require attention to detail in what is required to be signed and notarized.

Program Facility Manager Aide III, Maryland-National Capital Park Planning and Commission, May 2016-July 2017

- Worked as a Contract Employee in the Human Resources Department and Management, Recruitment Selection Services and Health and Benefits Divisions.

- Plan, organize, direct and manage the administrative functions of the Recruitment and Selection Services staff as well as provide administrative support by greeting visitors and answering incoming phone calls from inquiries, candidates, and new hires.

- Monitored and updated offer tracking logs for all positions that have made candidate selections and have been extended, accepted, or declined.

- Created and submitted correspondence to candidates regarding position offers, promotional offers, lateral reassignments, and employee orientation from both Montgomery County and Prince George's County Parks and Planning Divisions.

- Scheduled appointments for fingerprinting and employee orientation, as well as send out the list of employees scheduled for orientation on a bi-weekly basis; Ensured that all contingencies have been completed prior to negotiating a start date of employment for the candidate selected for the position.

- Processed fingerprint results from both the Criminal Justice State of Maryland and the Federal Bureau Investigation between 50-100 candidates per week, including seasonal hires, new hires, and volunteers.

- Processed and filed benefits documents including enrollment forms, deferred compensations, flexible spending forms, life insurance applications, and legal documents from employee’s spouse or children.

- Scheduled employees for work related medical exams and provided customer service to employees and retirees via phone, email or in person and supporting staff of the Human Resources Division.

Admissions Counselor/Recruiter, Trinity Washington University, Dec. 2013-Aug. 2015

- Responsible for achieving admissions enrollment goals by providing the knowledge of recruitment and the university’s mission in order to enroll students into the all-women’s College of Arts and Sciences Undergraduate Program.

- Participated in meetings with specialized groups, and gathering information on recruitment programs or activities by conducting interviews of prospective students and individuals.

- Cultivated and engaged in school-based relationships with school district leadership, high school counselors, teachers, and parents/guardians to educate them with the benefits of an education at Trinity.

- Managed travel arrangements for recruiting assignments outside of the DC, Metropolitan Area, including Maryland, Virginia, Delaware, Connecticut, New Jersey, and Massachusetts.; Responsible for processing reimbursement payments and submitting credit card bank statements monthly.

- Directly supervised 7-8 student employees in the Office of Admissions by assigning and reviewing work for procedural accuracy, setting priorities, preparing work schedules, evaluating performance and providing instructions and trainings.

- Analyzed applicant files for an admissions decision based on academic performance, personal statement essays, and letters of recommendation (20-25 applications per day). Administrative Assistant, Trinity Washington University, July 2013-Dec. 2013 (contract position)

- Provided the knowledge in administration, testing, and supplies in order to provide support and services to the university.

- Answered multiple telephone calls and directed them to the appropriate staff member.

- Responded to multiple emails, online chats, miscellaneous correspondence, and other inquiries in order to guide students in the admissions processes.

- Maintained an online database system associated primary office responsibilities.

- Data entered student records to supporting academic file maintenance.

- Maintained integrity and confidentiality in the handling of information and sensitive matters in an academic atmosphere.

Miscellaneous Clerk and Assistant, National Labor Relations Board, June 2010-Aug. 2012

- Federal position under the Student Temporary Employment Program.

- Provided the knowledge of clerical work, personnel, supplies, and customer service in order to provide support and services to the Library and Administrative Services Branch of the National Labor Relations Board.

- Composed correspondence, documents, spreadsheets and reports related to administrative functions.

- Monitored staff attendance, confirmed scheduled meetings, and worked with other student employees in assisting general conferences.

EDUCATION

Bachelor of Science in Psychology, Howard University, May 2013

- Minored in Communications

- Course Related Training: Leadership and Training Management, Organizational Communication, Interpersonal Communication, Advance Public Speaking, Elements of Persuasion, Computer Science

SKILLS & ABILITIES

- Expert in Microsoft Word, PowerPoint, Excel, and Access.

- Can type up to 40 words per minute.

- Obtained advance skills in written and spoken English.

- Proficient in using E2 Solutions, PeopleSoft, PowerCampus, Neogov, and Lawson Portal software.

*References are available upon request*

Contact this candidate