Objective

Customer Service/Sales

Summary

Motivated Self-starter who learns quickly and functions effectively in a team environment. Good communication and interpersonal skills, reliable, hard-working.

Experience

Patio Splash, Inc. Cheyenne WY June -August 2022

Retail sales and Customer Service

Basic responsibilities included;

Greet customers and provide details on tub pricing and availability

Over-the-counter sale of spa supplies.

Store maintenance

Schrader Funeral Parlor, Cheyenne, WY February - June 2022

Main responsibilities;

Retrieved and processed clients from the hospital’s morgue

Transport deceased clients to various crematoriums for processing

All facilities clean-up and maintenance

Assisted guests during in-house service

Global Spas and Stoves, Cheyenne WY 2008 to 2021

Retail Sales and Customer Service

Responsible for all day-to-day sales and operations via phone Primary focus was on sales of truck toppers, wood stoves, pellet stoves, gas stoves, gas fireplaces, spas, and fire pits.

I would greet customers at the door and help them purchase one of our products.

Answered the phone and helped customers with their questions.

Ran quotes for customers that wanted truck toppers

Run the store answered calls, helped customers, do inventory control

Unload our inventory and inspect the product

Unload truck toppers and inspect them

Order Inventory when needed

Cak Enterprises Inc d.b.a. Rocking Horse Furniture Cheyenne, WY 2006 to 2008

Owner and Manager - Dealing directly with the public both in person, on the phone, and online. Managing accounts payable, accounts receivable, and advertising. Also involved in delivery and set-up of all the furniture sold in the store.

Sales, Marketing, Inventory control, Customer service

Involved in every aspect of daily operations of Rocking Horse Furniture.

Helping Customers decide on what products worked best for them.

Entering Special orders and sales in the Point of Sale system.

Ordering, Receiving and managing inventory

Accounts receivable, accounts payable, bank reconciliation, and deposits.

Working on Advertising Campaigns.

Web site design and Maintenance.

Delivery and set of furniture.

Involved in online sales through E-bay.

Foot Depot Inc. Millbrae CA 1997 – 2005

Owner and Manager of a small chain of Good Feet Stores in Northern California Santa Barbara, Millbrae, Milpitas, and Oakland. With 12 Employees.

Responsibilities included; Sales Marketing, Inventory control, and Customer service

Developed and maintained four Good Feet Stores with 12 Employees

Involved in Recruiting and training of employees.

Worked with store managers and sales force set sales goals and ongoing sales training.

Resolved customer complaints and problems.

Payroll, accounts payable, accounts receivable, employee terminations and coordination of employee medical and dental benefits

Maintained inventory control and distribution of products to all 4 stores.

involved in web page design and maintenance.

Involved in monthly employee reviews.

Falcon Framing Inc. Santee CA 1995 to 1997

A 25-year-old Construction company involved in building commercial buildings and residential homes in San Diego county.

Journeyman Carpenter - Specialized in building wood-framed homes and commercial buildings, troubleshooting, quality control, and customer service.

Reading of plans, layout floor plans, frame walls, drop ceilings, and stack roofs, installation of staircases, decks, and every aspect of building residential homes.

involved in building commercial buildings and tenant improvements.

Troubleshooter and customer change orders.

Quality control and customer service.

Education

John Marshall High school 1984

Grossmont Community college 1989

Computer-assisted Math, Typing skills, Team Leadership training

Computer Skills

Microsoft Office Products (Word, Excel, Publisher)

Google Calendar

Quickbooks retail sales Management.

Quickbooks Point of sale

ADP Payroll system (Auto Pay Plus)

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