Affan Haqqi

** ******* ***** *****, *******, NJ *7747

732-***-**** • adujxk@r.postjobfree.com

Professional Summary

Product Manager with experience in project delivery, prioritization of roadmaps, managing program portfolios, and supporting the development of business and technical architecture. Capacity for applying agile-based strategic decisions in a regulated environment

Experience

NYC Department Of Education – Product Manager Feb 2016 - Present

Responsible for streamlining day to day processes across Business and Technology

Manage the delivery effort to decommission a legacy paper-based process and integrate a new system

Maintain escalation and technology processes by defining and vetting key components of each flow

Lead steerco meetings to communicate strategic vision with leadership along with key stakeholders in Field, Technology, Operations, Legal, Risk, and Compliance

Manage day to day client escalations and routing to specific escalation points of contact within Business and Technology

Design pilot milestones to incrementally deliver a best-in-class target product for official launch

Optimize user experience of data being utilized by at least 90% of NYCDOE in different capacities, by creating and enhancing user interfaces for enterprise platforms that bring simplicity from a visualization perspective yet allow for bespoke functionalities and views given the wide facets of users

Interfacing with Technology Partners to translate business requirements into functional and technical specification

Manage and prioritize roadmaps and business requirements for two agile squads, owning distinct on-boarding application

Oversaw decommission of legacy applications (multi-year effort)

Responsible for $40m program to install new global positioning system applications to meet regulated guidelines and strategically develop industry leading initiatives nationwide

Liaise with CRM groups to prioritize book of work and communications to downstream users and stakeholders

Proactively collaborate with technology partners to drive the initiative for a digitized process flow

Continue to review work through the lens of three types of risk to the company – financial, regulatory, and reputational throughout all stages of product development

Implement product strategy by identifying and onboarding new market trends/the most impactful data sources and vendors aligned to business need, and tracked success by defining key indicators of success (KPIs) by creating dashboards for metrics

Provide product owner and agile training for fleet management during new squad stand-ups

Integrated Media Management, Product Manager June 2012 – Sept 2015

The company undertook a large and complex effort to re-platform and enhance an existing Electronic Document Management system – TotaleAtlas, used by several financial organizations. The new platform achieved efficiency and accuracy of information by streamlining current processes and increasing quality control.

Project Experience:

Handled the coordination and implementation of a new electronic document management application, including testing and data integration efforts

Managed all aspects of the requirements gathering process for enhancing an existing system used by credit unions and banks

Worked with internal and external consumers to streamline business processes, functions, procedures, and workflows

Maintained strong relationships with business leads to ensure composition for data needs and business requirements were met

Assisted in the creation of scripts as well as testing in UAT environments to ensure customer integration and/or migration from old applications to new

Proposed sensible workarounds for more critical issues; in case of serious mismatches, propose the usage of additional tools or slight changes to the software; in the latter case, defined high-level functional specifications for the required modifications.

Managed customer’s ticket queues to ensure issues were being resolved and prioritizing tickets based on the customer’s overall objectives.

Managed vendor relationships, vendor, and client contract negotiations

Coordinated closely with the sales team and service resources to align the solution design with the consumer business requirements

Assisted with obtaining customer commitments needed to ensure a deals technical close

Support responses to customer RFIs/RFPs

Summit Group, project manager Oct 2010 – May 2012

Companywide project initiative to implement a new healthcare management system - Athena. Worked as a business analyst to gather requirements and institute testing plans for production readiness of system.

Responsible for the gathering of business requirements to help solve a data management issue by incorporating an automated system

Managed project scope and change control and escalated issues where necessary.

Followed the Agile methodology for elicitation and representation of requirements based on my interaction with the business, subject matter experts and the development team.

Participated in daily scrum meetings

Responsible for creating use case diagrams and process flow diagrams by using tools like MS-Visio

Managed training coordination of the consumers and all business operations teams

Consulted with clients to explain procedures and respond to questions

Involved in preparing test cases and involved in reviewing test plans and test scripts developed by QA team to make sure that all requirements are covered in scripts and tested properly

Certifications & skills

Certified Agile Product Owner

Certified Agile Scrum Master

Proficient in Confluence, JIRA, Agile and Waterfall Methodology

Experience in MS Project (Office), SQL, APIs

EDUCATION

Monmouth University, Bachelor of Science in Business Management / Information Systems

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