DOUGLAS REINMUTH 786-***-****

**** ********* **** ****** ~ Miami, Florida 33143 adujxj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Astute, decisive and forward-thinking Senior Sales Management/Operations Professional specializing in strategic business planning, and leading Sales and Operations teams to success; renowned for meeting challenges head-on and creating positive organizational change. Offers solid business acumen with commendable experience and record of success in the Travel/Tourism Hospitality industry. Analyzes key business drivers and creates effective strategies to improve business services, develop new business markets, increase productivity, and enhance customer/client service satisfaction. Well-versed in leveraging strategic insight to deliver creative initiatives which tie together business elements, drive brand awareness, and improve market share and revenue contributions. An exceptional leader focused on developing “Best in Market” employees motivated to achieve professional goals while accomplishing the organization’s business and financial objectives. A dynamic communicator - effective in communicating across a wide array of audiences, particularly with C-level executives, key clients and industry professionals. Select Areas of Expertise

Sales Management

New Business Development

Incentive Business

Sales & Marketing Plans

Complex Negotiations

Contract Management

Customs & Border Patrol Protocol

Executive Communication

Management Reporting

Operations

Policy & Procedures

Customer Service & Retention

KPIs & Performance Metrics

Human Resources

Recruiting/Hiring

Training & Development

Staffing/Scheduling

Succession Planning

Staff Management

P&L

Budgets & Forecasting

Strategic Planning

Process Improvements & Execution

Vendor Management

Controlling Costs

Quality Control

Luxury Panel, Tradeshows & Events

PROFESSIONAL EXPERIENCE

THE DOUGLAS GROUP, Miami, FL June 2021 - Present

Managing Director/Licensed Insurance Agent

Licensed 215 Insurance Agent generating the sale of life, health and annuities for private individuals and business owners

Assist business owners, including physicians, attorneys, CPA's, and Mortgage Loan Originators, in saving, managing and investing their money to be able to retire tax-free as well as eliminating debt, then being able to pass this information on to their clients

Assist parents in setting up Million Dollar Baby tax free retirement for their children

Convert 401K conversion to Tax Free products

Promote the benefits of Long Term Care Coverage

FIRSTSERVICE RESIDENTIAL, Hollywood, FL January 2021 - June 2021 Regional Vice President

Accountable for sales, new business development and operations for over $30M luxury rental and condominium Property Management company

Managed new client integration and transition processes

Led and directed a team of 12 direct reports

TRAVELSAVERS, based in Miami, FL (corporate offices located in New York) September 2019 - August 2020 Director of New Business Development

Accountable for new business development and operations for this $22B dollar Travel Consortia company serving the Travel industry for 50 years with over 19 companies under American Marketing Group

Recruited to expand the membership of travel agencies across the U.S.

Within the first 30 days of employment, signed a $3M dollar agency to join the company, as a member MLSBC CRUISES, Miami, FL June 2018 - September 2019 Director of Sales and Operations

MLSBC Cruises is a diverse company offering several different services in the Cruise and Marine industry, ranging from port agency to cruise terminal staffing to shore excursions, throughout North America and around the globe.

Fully accountable for P&L of Miami Cruise Operations as well as the Miami Office; oversaw 550+ employees for MLSBC Cruises’ largest operation in North America, servicing 5-6 ships weekly for both of South Florida ports (Port of Miami and Port Everglades)

Spearheaded efforts to ensure professional and transparent quality service across all areas of responsibility while leveraging expertise, knowledge, ideas and innovative approaches to create and deliver innovative solutions to overcome ongoing challenges clients faced

Within first six-months developed and rolled out improvement measures and strategic initiatives; successfully positioned three ships to achieve ranking as “Top # 3 in Customer Satisfaction” out of 26 ships sailing from North America

Provided direction, support and oversight of the Meet and Greet team outside terminals, as well as the Miami International Airport and Fort Lauderdale Airport operations

DOUGLAS REINMUTH 786-***-****

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Lent expert knowledge, advice and support to Leadership Team and overall staff in all aspects of cruise boarding and associated protocols

Managed and maintained essential lines of communication between ship staff and the team in the terminal

Interfaced and communicated directly with Cruise Line Management team daily

Established effective measures to ensure all client cruise line directives were in place, met client’s standards, and were operating at optimal level to exceed client’s expectations

Oversaw all objectives of disembarkation and embarkation across several cruise ships within different cruise terminals

Provided leadership and oversight for Back of House operation for the Miami office, including Staffing, Human Resources, Scheduling, and Payroll

Performed on-site Cruise Terminal work on most days’ ships were in port; monitored, and evaluated complete operations

Worked closely with CBP (Customs and Border Patrol) to ensure adherence with all federal regulation and CBP’s policies and procedures

Collaborated with Miami Dade Police Department and Broward Sheriff’s Office to ensure all policies, procedures and applicable rules and local regulations were adhered to at both ports by employees as well as cruise guests KENSINGTON TOURS, Miami, FL January 2011 - May 2018 USA – Regional Sales Manager, SE, SW and Mid-Atlantic Kensington Tours crafts tailor-made journeys to deliver a personalized, extraordinary and enriching travel adventures curated for highly discerning customers and providing “Best in Class” private tour guides to ensure enriching experiences 24/7.

Developed and executed strategic Regional Marketing plans, budgets, and advertisements for this custom, private guided luxury FIT travel experience Company

Drove efforts to achieve the status as “Number One Revenue Producer” in territory for Kensington Tours Worldwide

Set revenue records for Company; negotiated and/or signed national agreements with Avoya Travel - American Express and Cruise Planners

Increased and drove revenue from $1 to $15M over span of five years

Served as a Front Line Company Representative via various luxury panels and at conventions such as National Consortia (Virtuoso, American Express, and Travel Leaders Group)

TRAVEL CLICK, Hallandale Beach, FL January 2007 - January 2011 Vice President of Sales

Managed sales for this Technology Company serving hotels and resorts worldwide; developed sales policies, procedures, and corporate contracts

Grew annual revenue from $600K to $2.1M in 2 years; increased annual revenue for three consecutive years (70% in 2008, 125% in 2009, and 135% in 2010) in a highly competitive market and tough economic environment

Directed, managed and developed a staff of six (6) Sales and Customer Support Associates for the Myrtle Beach, SC office

Cultivated, managed and negotiated relationships with software developers and companies such as Micros/Fidelio, Springer-Miller and Soft Brands

CRYSTAL CRUISES, INC., CCI, Miami, FL March 2003 - January 2007 Director Charter & Incentive Sales Worldwide

Promoted to Director of Charter Incentive Sales Worldwide based on stellar performance record

Managed all worldwide charter, incentive, and sales and marketing activities for CCI

Generated $15M in new revenue by initiating, organizing and developing CCI Incentive Division; sold four full ship charters and fifteen incentive groups; increased Group Business 60% by effectively managing complex negotiations with member agencies, large groups and national consortia such as Signature, Ensemble and Virtuoso

Provided leadership, management, support, and training and development opportunities for 18 Regional Sales Managers, focused on large group and incentive business

Developed incentive brochures, created marketing programs, authored and managed contractual agreements, acquired memberships in various organizations such as S.I.T.E., MPI, and Consortia - USA

Promoted CCI to incentive buyers, international corporations and cruise brokers by participating in domestic and international meetings

TECHNOLOGY

Microsoft Office Suite: Word, Excel, PowerPoint & Outlook CRM Salesforce Proprietary Applications EDUCATION

Boston University School of Management, Boston, MA Bachelor of Science in Business Administration coursework

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