ROY GROSSMAN

** ********* ***** **** *** * Owings Mills, MD 21117 Phone: 443-***-**** adujxb@r.postjobfree.com

EDUCATION

Randallstown Senior High School

High School Diploma

SKILLS

Passionate, goal-oriented, and proactive cashier/ deli clerk with an extensive background in food and produce service.

Analytical

Sales

Dependability

Compassionate

Excellent Verbal Communication

Flexibility

Team Collaboration

Time Management

Friendliness

Courtesy Officer

Southern Management Corporations – Pikesville, MD 06/2013-PRESENT

Patrolling premises regularly to maintain order and establish presence.

Monitoring and authorizing entrance of vehicles or people in the property.

Sign visitors in.

Call for emergency maintenance as needed.

Deli Clerk

Weis - Eldersburg, MD 01/2019-11/2019

Followed company guidelines for providing quality customer service by greeting customers with a smile, offering assistance, suggesting alternatives when necessary and thanking them for shopping.

Ensured fresh quality merchandise by using proper product handling and bagging techniques.

Helped with controlling damages and minimizing product losses according to company procedures and standards.

Assisted Deli Manager in day-to-day functions of deli operations such as merchandising, ad execution, associate engagement, and customer service.

Coordinated sales and merchandising plans for the department to ensure proper stock levels and freshness.

Monitored competitor activity concerning merchandising, pricing, quality, and comparison signage. Oversee department inventories by tracking weekly sales reports, product orders and supplies to ensure successful period-end physical inventory. Review schedules, work assignments and control labor costs. Assist with training, recognize performance, and develop potential associate talent.

Audited department procedures for receiving, pricing, stock levels, freshness, and quality.

Enforced proper record keeping. Evaluate and enforce sanitation practices. Maintain health department regulations and meet company standards. Ensure associates work and operate equipment safely. Ensure compliance with local, state, and government food regulations.

Followed company, state, and federal regulations for proper food handling and complete required product logs. Adhere to safety guidelines while utilizing equipment and utensils.

Ensured smooth workflow within department by cooperating with co-workers and superiors. Strive to continuously improve job performance.

Followed sanitation guidelines to maintain department conditions. Ensure compliance with health regulations, weights requirements, and measures and labeling laws according to company, state, federal and OSHA regulations. Dispose of trash properly.

Completed other job duties as requested by management.

Cashier/Deli Clerk

Seven Mile Market - Baltimore, MD 06/2010-05/2018

Provided responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.

Recommended, slicing, weighing, packaging, and pricing meats.

Prepared special orders and party trays.

Updated displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.

Ensured that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.

Followed all food safety and sanitation procedures established by the company and other regulatory agencies.

Cooperated with others to ensure customer satisfaction.

Confirmed that all displays, products, and services comply with company standards.

Handled cash, credit verified transactions with customers.

Redeemed stamps and coupons.

Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Made sales referrals, cross-sell products and introduced new ones.

Resolved customer complaints, guided them and provided relevant information.

Greeted customers when entering or leaving establishment.

Maintained clean and tidy checkout areas.

Kept reports of transactions.

Processed returns and check to see if items are damaged.

Answered customers' questions and get a manager if answer doesn't solve the issue.

Pleasantly dealt with customers to ensure satisfaction.

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