Post Job Free

Resume

Sign in

Games Dealer Customer Service

Location:
Quakertown, PA, 18951
Posted:
January 09, 2023

Contact this candidate

Resume:

DARRELL TRIBUE

215-***-**** adujx2@r.postjobfree.com www.linkedin.com/in/darrelltribue

Executive Leader

Innovative and forward-thinking executive leader with over 10 years of experience managing multimillion-dollar government programs with beneficial impact, developing customer-facing leadership skills in hospitality/entertainment industry. Exceptional communicator, interacting with media, customers, C-level colleagues, vendors, and staff at all levels. Effective change leader presenting clear, engaging business plans that demonstrate needed change using metrics-based tactics. Exceptional unifier with proven record of bridging diverse groups, including assembling public relations coalition involving 5 agencies. MBA.

Demonstrated success in:

Strengthening brand image through positive media & public relations and creating outreach programs receipt of agency recognition for public relations efforts during drought crisis.

Coordinating multisite finances, controlling multimillion-dollar budgets, for two office campuses, negotiating construction and leasing contracts.

Synergizing program processes and new directional strategies resulting in 45% cost/benefit improvement and increased staff productivity.

Using interpersonal skills and maintaining constructive, calm, confident demeanor in high-pressure situations producing the interagency informational program addressing the drought affecting the agricultural community.

Program Management; increased total program participation 25% Strategic Planning Policy Administration Financial Management

Vendor Relations & Contract Compliance; assisted warehouse vendors with compliance issues reducing penalties $10K Delinquent Account Strategies; devised repayment algorithm and schedule reducing loan delinquencies and defaults for certain commodity loans Stakeholder Relations

Analytical Thinking Performance Improvement; boosted team efficiency 45% with training and procedural changes Change Management Process Improvement; introduced a production and inventory tracking system effectively and efficiently filling and shipping customer orders profitably

Customer-Centric Approach Public Speaking Strategic Communication Cooperative Leadership

PROFESSIONAL EXPERIENCE

WindCreek CASINO Bethlehem, Pennsylvania 2011-Present

Entertainment & hospitality venue.

Supervisor Table Games

Manage team of 4-6 dealers as first line table games supervisor. Monitored gaming and staff operation to protect and manage gaming table bankrolls. Evaluated employee performance and provided guidance / retraining.

Lead by example to ensure team members deliver superior customer service by interacting positively with customers, enhancing gaming and entertainment experience and promptly addressing any concerns.

Oversee team activity and gaming procedures to identify potential regulatory adherence issues or breaches in company policy & procedure, promptly communicating corrective methods.

HARRAHS CASINO & RACETRACK Chester, Pennsylvania 2010-2011

Entertainment facility.

Table Games Dealer

Developed strong customer-facing skills dealing games and communicating rules with new players. Promoted positive company image. Protected game integrity and reported suspicious or inappropriate behavior.

Handled all gaming activity in compliance with state regulations and company policy & procedure.

Ensured exceptional customer relations by maintaining friendly, positive approach in all interactions.

DARRELL TRIBUE Page 2 215-***-**** • adujx2@r.postjobfree.com

Aldie Counseling Center Doylestown, Pennsylvania 2009 - Present

Non - Profit Foundation

Executive Board Member

Aldie is a not for profit corporation that provides programs which address addiction and co-occurring mental health problems in a warm and caring environment for more than 40 years. Aldie offers a full range of outpatient programs, medication -assisted therapy to help people overcome addiction.

Active Board member involved with the development of strategic plans, providing input and guidance for developing foundation strategic vision and the goals, and metrics to achieve the determined vision.

Actively engaged in the capital projected of relocating the foundation headquarters office to new, larger administration and service providing space. Participated in the soliciting, vetting and contracting of vendors for and overseeing the buildout of the space.

Elected to leadership roles on the board during tenure

Career note: Details on additional roles and achievements with FSA available on request.

FARM SERVICE AGENCY (FSA) Perkasie, Pennsylvania 1993-2008

Division of the U.S. Department of Agriculture (USDA) dedicated to administering farm programs.

Executive Director

Led operational and strategic management for USDA agency with $10M in programs that served 11K clients across 3 counties. Developed & implemented $1M+ annual operating budget for multiple locations and controlled $10M program budget. Led ~25 personnel at various sites in administering and managing agency’s Commodity Credit Corporation program for stabilizing, supporting, and protecting agricultural income. Headed multiple, parallel agency projects. Negotiated contracts. Designed and launched new, more effective systems.

Financial Leadership:

Developed a successful client loan repayment program, reducing payment delinquency by 65% and loan defaults by 53% by designing and launching new loan repayment algorithm for specific type of commodity loan.

Improved cost/benefit ratio by 45% by analyzing spending, evaluating prior budget performance, and assessing future goal feasibility in correlation to funding.

Program Management:

Delivered outcomes that consistently surpassed agency expectations by monitoring and analyzing existing programs, determining improvement areas, designing policy revisions, and implementing new methods. Increased program participation 25% overall.

Resolved complex problems by critically evaluating program operations, motivating staff at all levels to adopt modernized processes, and procedures.

Operational Highlights:

Boosted team productivity by 45% by improving operational procedures and monitoring performance.

Improved staff abilities and performance by instituting comprehensive team cross training.

Enhanced internal/external communications by implementing award-winning public relations program.

Communications & Public Relations (PR):

Led PR, media interactions, and brand messaging, including developing outreach program to establish positive brand identity and cultivate relations with external agencies.

Recognized by senior leadership for creating innovative communications program, assembling PR coalition of 5 agencies, and serving as agency ambassador for TV, radio, and public speaking engagements.

DARRELL TRIBUE Page 3 215-***-**** • adujx2@r.postjobfree.com

EDUCATION

Master of Business Administration

Strayer University Washington, DC

Bachelor of Science Forestry

Virginia Tech Blacksburg, Virginia

ADDITIONAL PROFESSIONAL DEVELOPMENT

CTU Master Certificate

Certified Green Belt Six Sigma

Executive Management Training Program Certification

Project Management I & II Corporate Culture & Diversity Dispute Resolution

Leadership & Management Training Program & Policy Administration Personnel Management

Human Resources Training Human Resources Development Human Resources Planning & Analysis

TECHNICAL SKILLS

Microsoft Office Suite (MS Word / MS Excel / MS PowerPoint / MS Outlook)

PROFESSIONAL MEMBERSHIPS

Greater Philadelphia Senior Executives Group

Society of American Foresters

Hawk Mountain Sanctuary Association



Contact this candidate