Customer Service Branch Manager

BRANCH MANAGER I NOTARY AGENT I SENIOR BUSINESS MANAGER

PROFILE

Astute business professional with experience in meeting business needs through effective management and administration of organizational resources. Demonstrating a progressive employment history in business administration, office management, and customer service. Ability to hire, train, and supervise staff; process payroll; manage budgets, and incorporate innovative business practices to maximize resources to improve the bottom line.

AREAS OF EXPERTISE

Employee Orientation

Federal and State Employee Paperwork

I-9 Forms

Training and Development

Processing Payroll

Customer Service

Organizational Effectiveness

Process Improvement

Time Keeping (KRONOS/ADP)

EDUCATION

Master’s of Non-Profit Management, to be completed Regis University, Denver CO Bachelor of Business Administration University of Phoenix, Livonia MI Bachelor of Christian and Church Studies Sure Foundation Theological, Mt Clemens Associate Degree, Child Care Schoolcraft College, Livonia MI

PROFESSIONAL EXPERIENCE

Notary D’Vine Notary Services Romulus, MI August 2020 - Present

•Complete the notarial certificate on all loan documents

•Verify the identification of contract participants

•Be present when documents are signed, which may include traveling

•Administer oaths

•Handle affidavits, contracts, loan documents, marriage certificates, and other legal documents

Branch Manager State of Michigan Temperance, MI Aug 2008 – Aug. 2018 State Aide, Clerk State of Michigan Redford, MI June 2007 – Aug 2008

•Secretary of State onsite supervisor

•Assemble and oversee the activities of cross-functional teams

•Ensure consistent application and conformance with laws, regulations, and restrictions related to issuance of driver’s licenses, vehicle registration and titles

•Analyze and solve problems; adjust priorities; review reports and statistics to evaluate efficiency and measure success in meeting the mission, vision, and objectives of the State

•Identify areas of potential improvement and take appropriate steps to develop remedial action plans based on analysis of current and historical data

Owner / Director Children’s Paradise, Inc. Inkster, MI Feb 1996 – March 2019

•Ensure a safe, happy, and stimulating environment for children

•Manage and coordinate curricula with staff that complies with state and federal requirements

•Ensure that center facilities are safe for children and comply with laws and regulations for licensing

•Evaluate and purchase materials, equipment, and supplies

•Complete ongoing training and courses to remain up to date on daycare standards and procedures

•Communicate and meet with parents regarding their children and the center’s policies

•Manage and oversee the budget and accounts and ensure that the center remains profitable

•Develop and facilitate a marketing and communications plan

•Closed due to Covid-19 pandemic

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