Front Desk Teacher Assistant

Teresa Gonzalez

*** ***** **,

Aubrey, TX. *****

214-***-****

adujw5@r.postjobfree.com

QUALIFICATIONS SUMMARY:

A highly organized, solutions-oriented, innovative support for quality guest relationships, high attention to detail, teamwork.

EXPERIENCE:

Front Desk Agent – Night Audit Holiday Inn Express Dallas TX. Apr. 2014 to Present Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond promptly and appropriately to guest requests and complaints. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote TEAM work and quality service through daily communications and coordination with other departments. Ensures common area/lobby is clean Perform many other duties as assigned.

Front Desk – Night Audit Ramada Limited LTDA Plano TX. Jan 2013 to Apr 2014 • Greet, register, and process guests upon arrival and assign room accommodations. • Issue room keys • Properly process and notify guest of all incoming messages such as telephone calls, hand delivered packages and faxes. • Issue safe deposit box to guests as required, • Assist guests with inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions. • Keeps records of room availability and guest accounts; accurately post charges as room, telephone and laundry according to established hotel operating procedures. • Compute bills, collect payments, cash checks and make change for guests in accordance to established credit procedures. • Reconcile daily work, submitting all balanced accounts to cashier box and make appropriate deposits to the safe. • Up-sell/upgrade to premium rooms . • Make, confirm and cancel reservations for guests. • Receive, record, act on and follow-up on all guest requests and complaints within a timely manner as outlined by the General Manager. • Perform other duties as assigned by the Front Office Manager or General Manager.

TEACHER ASSISTANT PRESTON PARK MONTESSORY ACADEMY PLANO TX • Ensure the daily care of every child by following all licensing guidelines and implementing all company standards. • Communicate directly with parents to achieve success for the child. • Maintain a fun and interactive classroom that is clean and organized. •Providing lots of love to all the babies in the rm .

EDUCATION UNIVERSIDAD AUTONAMA DE MEXICO BUSINESS

COMPUTER SKILLS: Experienced in Windows, MS Office, Opera, Choice, Excel, some Quick Books experience, Power Point, etc.