Administrative Assistant Customer Service
Resume:
Jeannette S. Standifer
Professional Summary
Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Sylvan Road Capital/RSH Staffing, LLC - HR Coordinator
Remote
06/2022 - 11/2022
Supported human resources staff with new hire orientations and monthly departmental meetings in Google Meet
Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines in Paycom.
Maintain and manage PTO, Safety documents and Punch change requests for over 500 employees in Paycom
Schedule meetings, interviews and trainings using Google Meet
Maintained human resources information system and kept employee files up to date and accurate in Google Drive.
Completed employee employment verifications, I-9 documents and unemployment paperwork prior to hire or termination.
Evaluated timecards for accuracy exempt and non-exempt employees on regular and overtime hours.
Home Depot - Customer Service
Macon, GA
11/2018 - 06/2022
Communicated with management when customer issues escalated and worked to find resolutions.
Updated and maintained information for 1000+customer accounts.
Achieved and maintained departmental performance standards.
Processed orders, credits and tracked returns.
Prepare documents for deliveries
Achieved sales targets regularly with solid promotional and cross-selling skills.
Cross-trained and backed up other customer service managers
Followed up with customers about resolved issues to maintain high standards of customer service
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Cox Communication - Administrative Assistant
Macon, GA/Remote
05/2018 - 03/2021
Provide administrative support to Regional Market Vice President
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Coordinated travel arrangements by booking airfare, hotel and ground transportation for over 100 staff and leaders.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and Excel
Greet customers and assist with coordinating on-site visits for leaders and employees from other markets
Plan and prepare on-site meetings and events for 100+
Resolving employees' escalations
Assist with on-site coronations of HR functions for Regional Market
Baldwin County BOE/ GCEC - Administrative Assistant
Milledgeville, GA
07/2003 - 01/2018
Plan, prepare and develop various teaching aids such as graphs and charts
Established excellence professional relationships with over 200+ students and parents
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Organize and supervisor recreational activities for 200+ students
Scheduled office meetings and client appointments for 20+ staff teams.
Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
Assist with Administrator functions (i.e., payroll, and disciplinary actions for students)
Restocked supplies and submitted purchase orders to maintain stock levels
Screened visitors and issued badges to maintain safety and security
JC Penney - Sales Associate
Milledgeville, GA
01/2004 - 01/2008
Approach browsing customers and initiate conversation to determine their buying preference
Helped 500+customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Advise customers on promotions or upcoming sales events
Recommend appropriate items and direct/lead customer to selections
Assist customer with purchase with cash, check or credit card payment
*******.**@*****.***
Haddock, GA 31033
https://bold.pro/my/jeannettes-standifer/202
Skills
Excellence Customer Service
MS Office Suite (Word, Excel, PowerPoint, Microsoft Windows, Adobe Reader, DocuSign, Jira Outlook, Oracle Financials, Paycom
HR Support
Employment Record keeping
Termination Documentation
Employee Orientation
Employee Timesheet Processing
Employment Data Tracking
Exit Interviews
Administrative Duties
Record Keeping
Education
Central Georgia Technical College
Macon, GA
Some College (No Degree): Business Administration
Dean's List Fall 2017 and Spring 2018
Continuing education in Business
.
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