Administrative Assistant Customer Service
Resume:
Rosalind Overstreet
Contact: Ph: 804-***-**** Email: adujv1@r.postjobfree.com
Professional Summary
Goal-oriented professional dedicated to high levels of customer service and administrative support. Areas of expertise include computer skills, word processing abilities, keeping files organized and expertly handling wide-ranging assignments. Works well with little or no supervision and able to perform successfully under tight deadlines. Also bringing exceptional skill in Microsoft Office. .
Specialties
Verbal and written communication, organizational skills, time management, detail-oriented, anticipates needs, proficient in Microsoft Office, customer service, problem solving, computer skills, supervisory experience, job recruitment processes, training coordination, and data entry.
Education
Virginia College- Richmond, VA March 2016
Associates (Business Administration)
Virginia College-Birmingham, AL March 2018
Bachelors (Business Administration)
New England College of Business & Finance-Boston, MA December 2020
Masters (Human Resource Management)
Certifications
Career Readiness Certificate-Bronze, Commonwealth of Virginia, Richmond January 2014
Customer Service Certificate, ResCare Academy, Richmond, VA April 2014
Instructor of Microsoft Office and Internet
Experience in the use of electronic medical records system
Human Resources experience
Results Companies – Richmond, VA November 2020 – December 2022
Customer Service Associate (Work-From-Home)
Managed inbound calls and actively resolved member issues.
Updating customer information as required.
Set up payment methods and accepted payments.
Resolved claims issues.
Explained insurance coverage to customers when requested.
Located in network physicians and pharmacies at customer’s request.
Scheduled appointments for COVID-19 vaccines.
Provided replacement ID cards, welcome packets, and other documents.
Provided deductible and co-pay information.
Transferred calls to appropriate department.
Thoroughly documented all calls.
Participated in operational update training.
Used of Ceridian Dayforce, CRM and operating across a variety of systems.
Chesterfield County Mental Health Support Services- Chesterfield, VA June 2014- May 2020 Secretary
Customer Service (in person and over the phone)
Provided support to the Program Manager, supervisors for Day Support,
and supervisor for the company’s second site.
Extensive interaction with people in and outside of the county.
Recorded and reconciled billing and submitted for payment, created summation of billing statements.
Attended, recorded, and prepared minutes of meetings, coordinated meeting sites.
Covered front desk several hours per day.
Responded to inquiries verbally and/or in writing.
Performed human resource activities such as: retrieved and screened applications from website, requested DMV information, completed interview paperwork, scheduled and conducted interviews, administered writing samples to determine writing competency, verification of references, notification to applicants of orientation, drug screenings and other new hire mandates, drafted letters requesting additional or missing information, drafted offer letters, maintained record of interview results, handled all candidate issues such as missing orientation, rescheduling interview, etc., corresponding with candidates via emails and phone calls, point of contact for supervisors and candidates.
Completed routine review of program documentation to ensure compliance.
Enrolled, coordinated, and maintained record of employee training.
Created and maintained personnel files.
Coordinated staff development training and testing.
Oversaw new employees on mandatory U-learn trainings, developed PowerPoint presentations for in-house trainings.
Collected and compiled employee documentation.
Operated personal computers and created/utilized spreadsheets.
Audited employee records to ensure proper certification.
Drafted, formatted, and edited confidential and program related correspondence to include reports, forms, agendas, technical/statistical charts/tables.
Internal billing analysis.
Developed Training Audit reports.
Completed monthly DRPT reports (grant vehicles)
Served as internal auditor.
Metropolitan Day School of AES- Richmond, VA March 2004 – June 2012
Office Manager/Administrative Assistant
Performed administrative support director.
Ensured the efficient operation of the front office.
Performed time and attendance duties.
Greeted visitors, including parents.
Proofread documents for proper grammar, spelling, and punctuation.
Compiled, copied, sorted, and filed records.
Created and prepared forms, charts, calendars, employee/parent handbooks and reports.
Reviewed files, records, and other documents to obtain information in response to requests.
Inventoried and ordered materials, supplies, equipment, and services.
Scheduled interviews for employment candidates.
Typed all monthly reports, report cards, and interim reports.
Performed all desktop publishing duties for graduations such as creating ceremony invitations, programs, certificates for various student and teacher achievements, and a monthly newsletter.
Attended Individualized Education Plan (IEP) meetings.
Created and maintained Access student database using Access and produced monthly reports.
Assisted staff in the use of computer applications.
Established and maintained working relationships with other offices and government agencies.
Kingdom Pursuers International Ministries, Richmond, VA January 2000 – March 2004
Administrative Assistant
Go to person.
Maintained database of tuition payments for daycare, prepared monthly report
Maintained pastor’s calendar.
Composed correspondence for pastor’s signature.
Coordinated graduation and prepared all paperwork.
Greeted visitors in person and over the telephone.
Ordered supplies.
Assisted in purchase of office equipment.
Prepared bulletins for all services.
Set up and maintained personnel files.
Kept copier and printers in working order.
References
Mario Morris, former Supervisor
Results-CX
Cil Hurd, former Supervisor
Operations Manager for Day Support
Chesterfield County Mental Health Support Services
adujv1@r.postjobfree.com
Susan Griffith, Program Supervisor
Chesterfield County Mental Health Support Services
adujv1@r.postjobfree.com
April Johnson, former Consumer Services Supervisor
Chesterfield Mental Health Support Services
adujv1@r.postjobfree.com
Charlette Woolridge, Administrator
Brunswick County
adujv1@r.postjobfree.com
Contact this candidate