Kim A. Dean
Fredericksburg, VA 571-***-**** ***********@*****.***
Experience
Royal Farms – Fredericksburg, VA 10/22 to Present
Cashier
Greeting customers
Collecting payments
Use scanning devices
Answering to customer inquires
Accepting customer returns
Counting money in the cash drawer
Clean front area, coffee/drink station
Pathways – Fredericksburg, VA 6/2021 to Present
Accounts Payable Coordinator
Manage accounts payable using accounting software and other programs.
Handle accounts payable for separate entities and vendors.
Establish and maintain relationships with new and existing vendors.
Ensure invoices are paid in timely and accurate manner while adhering to departmental procedures.
Process due invoices for payment.
Compare purchase orders, prices, terms of payment and other charges.
Process transactions and perform accounting duties such as account maintenance, recording entries and reconciling books of accounts.
Properly classify invoices to correct GL account and sub account for multiple jurisdictions
Record coded invoices into accounting software
Disburse checks with proper back up (invoice stubs)
Check writing through accounting software
Filing of completed invoices with copy of check
Handle vendor phone calls
Process payroll checks
Pathways – Fredericksburg, VA 4/2019 to 6/2021
Administrative Assistant
Monitored front desk and building entry by verifying guests, visitors and vendors.
Provided administrative support to the Vice President of Finance as needed.
Managed assigned vendors.
Performed administrative responsibilities including business card processing, FedEx management, petty cash transactions and notary services.
Assisted corporate department leaders as needed.
Managed supply inventory for corporate office.
Assisted Vice President of Finance with corporate property leases.
Family Preservation Services – Fredericksburg, VA 9/2018 to 3/2019
Administrative Assistant
Scheduled interviews, performed reference checks and created interview packets.
Created new accounts, processed administrative updates and maintained employee files.
Managed summer TDT funds
Submitted and tracked initial medical authorizations and contacted insurance providers for authorizations, billing and payment issues.
Processed payroll and reconciliation tasks.
Monitored office for HIPPA/PHI compliance and secure documents.
Prepared new employee packets, training schedules and orientation materials.
Verified client eligibility for current and new patients.
Advance Health – Chantilly, VA 9/2015 - 6/2018
Administrative Assistant
Process Annual Conference registrations, prepare packets, badges and delegate materials. Manage registrations, confirmations, certificates, badges & evaluations, preparation and mailing of materials to seminar sight for internal company seminars.
Developed and instituted methods for quality control and accuracy in membership, conference and other databases.
Supported leadership calendars, conference room reservations and materials development.
Sorted and distributed incoming mail. Prepared and mailed all USPS/UPS/FedEx packages.
Assisted staff with creating a system for responding to telephone and written requests for warehousing industry information.
Managed special projects and assumed responsibility for the development, administration and promotion of specific projects.
Processed conference registrations, prepared packets, badges and delegate materials for internal and external meetings.
Lessard Design – Tysons, VA 3/2007 - 8/ 2013
Collections Manager
Exceeded department goals and activity metrics by monitoring and maintaining delinquent accounts for collection.
Reduced delinquency by 3%.
Managed full billing cycle of more than 200 monthly invoices.
Updated billing and revenue recognition plan in Deltek systems according to contract.
Streamlined collection process and reconciliation.
Collected over 1 million dollars over 3-month period, earning the top bonus award for that period.
Reconciled, collected and researched customer disputes pertaining to payment of outstanding balances for property residence and large organization architectural designs.
Skills
Customer Service
Managed and maintained a base of cable and wireless’ largest customers by providing dedicated support to customers with high revenue and a sophisticated mix of products and services. Worked closely with sales to develop in-depth knowledge of accounts to pro-actively address customer needs. Responsible for identifying and troubleshooting network issues, while ensuring timely resolution.
Value of assigned base totaled $600K per month, $7.2M in fiscal year revenue.
Successfully provided a central point of contact for more than 60 commercial customers in more than 800 locations throughout the United States.
Network Analyst
Provisioned moderately complex circuit orders, installation and designs. Implement ASR orders to local exchange carriers and other Bell companies via the Carrier Service Group. Tracked order status through Network Provisioning Activity Tracking System for scheduled deliveries and outstanding Firm Order Confirmation information.
Circuit Provisioning
Handled moderately complex circuits provisioning orders, installation and design
Implemented ASR orders to LECS and other Bell companies. Designed Circuits for High Speed Internet Circuits i.e.: 1.54, 768K, 384K and 128K. Knowledge of design process for Wire-line and Wire-less orders for CLR’s. Served as a lead provisioning representative and mentor, responsible for training and mentoring new and existing employees. Responsible for the largest city base on the East Coast, handling more than 60 daily orders.
Systems
PCs / CRT / Deltek, Minol, Yardi .Call Center Five9 / TurePortal, PCMS, Avatar, Relias, Power Point, Sage
Operating Systems
MS Windows / Windows Systems / DOS
Word processing
Microsoft Office 2000
Spreadsheets
Excel