Customer Care Finance Manager

RESUME

M. Mahalakshmi

*** **-*** ***** ****** RARITON

Apt 0326, RARITAN, NJ 08869

Email : adujs4@r.postjobfree.com

Contact : 732-***-****

EDUCATION

Master of Business Administration, Bharathidasan University, India (April-1999)

Bachelor of Science, Madras University, India (April-1995).

DIPLOMA IN COUNSELLING SKILLS (DCS)

Certificate in LIFE SKILLS TRAINING (CLST) from September 2016 to March 2017

PREVIOUS EXPERIENCE:

Banjara Academy:

Worked as a Counselor for 6-7 months on call basis for under privileged community.

Volunteered to work with Bowring Government Hospital, Bangalore India

2019 – 2021: Working as a Freelance Counselor virtually over phone and in person, in association with NGO’s in India.

2021- 2022 (August) – Worked as a Student Counselor and Marriage counselor as a Freelancer.

ADVAITH HYUNDAI MOTORS PVT LTD, Bangalore June 2012 -January 2013

Worked as a Finance Manager and SSI Manager.

Responsible for Car Finance and serve as an interface to Bank for car loans.

Responsible for interaction with Banks for Loan Process and negotiate interest rates and sanctions.

Manage and motivate team to achieve revenue target

Provide monthly report on Sales Satisfaction Index and Car finance conversion and margins to dealer to the management

Achieve customer satisfaction in the showroom for all customers

Monthly report to management, Hyundai customer care and resolve customer problems if observed

2Ford Motor Dealers, Chennai June 1999-February 2002

Responsibilities:

Sale of Ford cars exclusively to corporate clients like Gillette, Wipro, MRL, L&T, etc. and VIPs.

Responsible for the overall functioning of the showroom, managing manpower and accessories inventory.

Single point contact for the dealer to the principal company

PROFESSIONAL TRAINING

Certified Human Resource Management Professional (C.H.R.M.P) .

Completed Certification Program with Practical training & Hands on experience on-Core Hr Domain Areas, Manpower Planning, Recruitment Process Training & Development, Policy, Implementation, MIS Report & Advanced Excel, Employee Relations and Competency Mapping.

DIPLOMA IN COUNSELLING SKILLS (DCS)

Successfully undergone rigorous theoretical and practical training from June 2014 to March 2015.

Certificate in LIFE SKILLS TRAINING (CLST) from September 2016 to March 2017.

Competent to train in all Life Skills and can Conduct Session independently as per WHO guidelines.

SOFTWARE KNOWLEDGE

Hands on Experience with Windows based applications like Office 365.

DISTANCE EDUCATION

Master of Foreign Trade, Pondichery University of Distance Education, India. (August-1999)

Master of Public Administration, Madras University- Correspondence Education, India (August-1997)

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