Erica Wilkerson

**** ******** ******.*********, **, 21223

Home 443-***-****, adujs3@r.postjobfree.com -

PROFESSIONAL PROFILE

OBJECTIVE: To obtain a full-time position in a challenging and growth-oriented organization; to apply my diverse knowledge in an environment where I can be a valued team member and effectively utilized.

Highly motivated and result driven professional with 20 years of experience including customer service, personal experience, corporate/commercial entities, and community relations. Have utilized management skills, resolution of customer problems, various business operations, healthcare services, data integration, and public service. Successfully demonstrated various work skills with continued training. Personable and dependable with diverse experience in providing exceptional customer service to personal, commercial and government entities.

EDUCATION:

Associates of Science in Computer Drafting and Design ITT Technical Institute - Owings Mills, MD December 2007 to March 2010 Old Dominion Job Corp Center

Monroe, VA 2004 to 2005

Old Dominion Job Corp Center

Monroe, VA 2002 to 2002

TECHNICAL SKILLS:

● Proficient with Microsoft Word, Excel, PowerPoint, and Access.

● Proficient with AutoCAD, Autodesk Inventor, and 3DS Max.

● Fluent in both Windows and Mac platforms.

● Exceptional knowledge of architectural and mechanical drawing techniques.

● Proven capacity to read blueprints, schematics, and work with architectural and engineering scales.

● Excellent written and oral communication.

PROFESSIONAL HISTORY:

FMW Medical Services (Part time)

Front Desk/Administrator Jan 2022- present

● Serve as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units.

● Perform a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet their needs

● Coordinate care between Clients and Provider that received Primary and Mental health.

● Scheduling appointments, rescheduling, and reaching out to patients for missed appointments

● Maintain polite and professional communication via phone, email, and in person. Adcock & Associates, Sykesville, MD,

Drafter October 2016 to November 2022

● Create plan/draft of drawings (layout) using CAD software for the company;

● Responsible for working with the AutoCAD team to develop and maintain accurate, high quality work in accordance with company standards;

● Assist design teams by creating detailed sketches for projects that are not only visually appealing but also functionally attractive;

● Design construction documents as needed, including drawing layouts, specifications and other documentation related to project scope or task;

● Coordinate all aspects of engineering tasks on time while maintaining accuracy and timeliness.

Avenue 5, Baltimore, MD,

Maintenance Technician May 2021 to October 2021

● Responsible for the upkeep of the apartment complexes including the reapers and customer service.

● Skilled in a variety of areas including plumbing, carpentry, and electrical systems.

● Duties include inspecting buildings, maintaining inventory, and scheduling repairs.

● Tasks that were done included: preparation of apartment, general electrical and plumbing repairs; heating and air conditioning repairs; patio door and window installation and repairs; preventive maintenance; pest control; minor parking lot repairs; bulk trash removal; appliance repairs; emergency on-call; and customer service.

● Responsible for communication with management and residents. Gebhart Properties, Cockeysville, MD & Intersolutions Inc, Silver Spring, MD, Maintenance/Turnover Technician April 2014 to August 2016

● Responsible for apartment punch-outs, drywall, painting, and hvac.

● Assisted porters with grounds, valet trash, and snow removal.

● Provided general electrical, plumbing, and carpentry repairs.

● Completed apartment turnovers and punch-outs.

The Donaldson Group, Towson, MD,

Maintenance Technician December 2012 to December 2013

● Responsible for diagnosing and repairing leaks; cut and join PVC and solder copper pipes.

● Repairing and installing toilets, sinks, bathtubs, and water heaters.

● Repairing and maintenance of HVAC units

● Responsible for troubleshooting, repairing, replacing, and installing outlets, switches, fuses, and fixtures.

● Able to install and repair wood and metal doors and door hardware and locksets.

● Install and repair drywall and paint wall coverings. Md Child Care Center

Staff May 2010 – Jan 2012

● Supervise and monitor the safety of children.

● Prepare and organize mealtimes and snacks for children.

● Help children keep good hygiene and potty training.

● Initiate, guide and instruct children to and through varying skills, subjects and activities.

● Promote physical, mental, social, and emotional development.

● Create and maintain charts/records on children (e.g., allergies, medications, meal times).

● Review client’s records for completeness, accuracy, and compliance with regulations.

● Protect the security of medical records to ensure that confidentiality is maintained.

● Maintained a safe and healthy environment in accordance with required State codes & laws.

SUMMARY OF ACCOMPLISHMENTS

● Employee of the Month in 2016 at Place of employment.

● Proactive and excellent communication skills in customer service and consumer relations.

● Several years of experience in small business operations and management.

● Recognition on effectively managing time and resources within deadlines.

● Strong ability to plan and organize work with an outstanding work ethic.

*References available upon request

Contact this candidate