Janice Merritt

Michigan City, IN *****

219-***-****

adujru@r.postjobfree.com

Professional Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications High customer service needs Telecommunications knowledge Initiating customer relations Proficient with Microsoft Suite Conflict resolution proficiency Troubleshooting skills

Accomplishments

Documented and resolved Issue which led to Results.

Achieved Result by completing Task with accuracy and efficiency.

Achieved Result through effectively helping with Task.

Skills

Patient Charting

Collecting Information

Scheduling Databases

Alphanumeric Entry

Maintaining Confidentiality

Client Correspondence

Efficient Data Entry

Self Starter

Advanced Excel Spreadsheet Functions

Payroll Preparation

Reminder Calls

Customer Care

Data Entry Equipment

Call Transfers

Keyboard Entry

Filing

Work Assignments

Compiling Information

Records Retention

Office Supplies and Inventory

Verifying Dates

Customer Retention

Work History

October 2015 - June 2019

Avcoa Vending Co - Chicago, IL

Data Entry Clerk

Enter contracts for various companies in Excel

Update the filing system concurrently

Scan payroll and time sheets on a weekly basis

Email various companies to create invoices.

Sorted documents and maintained organized filing process.

Completed data entry tasks with accuracy and efficiency.

Organized, sorted and checked input data against original documents.

Compiled data and reviewed information for accuracy prior to input.

Applied data entry knowledge and Technique skills to resolve indecipherable or garbled messages.

January 2014 - March 2015

Northshore University Health System

Patient Access Representative

Worked in a call center environment, scheduling and registering patients in the EPIC system

Verify insurance information, answer in-coming calls, in compliance with the company

Updated records by sending the records to be scanned

Entered data in excel and excel template

Increase customer satisfaction by routing calls to the appropriate parties.

February 2013 - October 2013

CBRE Real Estate Group

Administrative Assistant

Communicated with Commercial Appraisers by creating job numbers

Sent e-mail and engagement letters to their clients (banks, mortgage companies, finance companies and etc.)

Eliminated out dated records by sending records to be scanned

Entered data in excel and excel template

National Opinion Research Center

NORC, a social service science research firm that conducts research in the public sector, for government and non-profit organizations

My line of work as a certified telephone interviewer, (CATI) involved computer assisted telephone interviewing, collecting data for surveys and studies

Worked several projects, including: the National Immunization Study, (NIS), the Racial and Ethnic

Approach to Community Health (REACH), sponsored by the Centers for Disease Control and Prevention (CDC) and the US Department of Health and Human Services.

January 2010 - February 2013

TTC Marketing Solutions

Telephone Interviewer

Computed accurate sales prices for purchase transactions

Excelled in exceeding daily credit card application goals

Prepared and sold broad range of customized merchandise to individuals.

March 2009 - December 2009

Howard Community Center

Administrative Assistant

Assisting clients with resumes and job-seeking skills

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Maintained the front desk and reception area in a neat and organized

September 2007 - March 2008

Hewitt Associates/Spherion Benefits Center

Benefits Specialist

February 2006 - September 2007

AT&T company

Customer Service Representative

Employees and retirees in selecting appropriate medical, dental and vision plans

Communicated with clients, based on their individual needs, via telephone and the website.

August 2005 - December 2005

Federal Emergency Management Agency

Disaster Relief Assistant

Provided information for government services, such as: counseling, food, clothing, shelter and household vouchers for

Hurricane Katrina survivors, through our Resource Call Center

Collected customer feedback and made process changes to exceed customer satisfaction goals

Made reasonable procedure exceptions to accommodate unusual customer requests.

Education

Illinois Insurance School Chicago, IL

Insurance License Life, Health, Property And Casualty

Tolleston High School Gary, IN

Diploma

Indiana University Gary, IN

None Sociology

Affiliations

Literacy Volunteer of America

Court Appointed Special Advocate (CASA)

Ladder-Up Tax Program

Certifications

Licensed Job Title - Timeframe

Area of certification Training - Timeframe

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