MONIQUE HICKS

*** *** ****** **, *** *** Pembroke, Ga, 31321

Cell: 210-***-**** adujrq@r.postjobfree.com

Customer-focused professional looking to secure a assistant property manager position with your organization. Bringing excellent customer service, interpersonal skills and ambition to continuously grow as a professional

Summary

I have over 10 years of experience, including as a Assistant Site Manager, Direct Care Provider, Modular Specialist, Credentialing Specialist and as a Benefit Eligibility Analyst in industries including Insurance Carriers, and Administration of Human Services Programs. My skills and experiences include: Benefits Administration, Call Center, Counseling, Data Entry, Site Management, Microsoft Mail, Faxing, Scanning, Filling, Verifying Benefits and Customer Service.

Experience

Administrative Assistant, Meridian Clinical Research, Savannah, Georgia, (09/2021 to 12/31/21) Maintain and managed the front desk area of the research site in an efficient manner, while carrying out assigned projects and regular receptionist duties.

•Exemplify superb costumer service.

•Receive messages and distribute accordingly.

•Answer phones in a professional manner.

•Give clear directions to site staff as necessary.

•Greet patients when they arrive.

•Maintain Clinical Conductor Visits

•Enter and verify patient information.

•Manage daily schedule in Clinical Conductor (e.g., complete visits, reschedule visits)

•Check, receive, and distribute mail daily.

•Send certified letters when needed.

•Input data for multiple studies when needed.

•Manage Shipment pickups (e.g., FedEx, UPS)

Assistant Site Manager, Onsight Healthcare Valet – Coastal Carolina Hospital/Bluffton Medical Center, Hardeeville and Bluffton, SC (01/2021-05/2021)

•Mediate onsite conflicts

•Ensure compliance across that worksite

•Track and monitor project progress, adhering to prearranged standards

•Conduct staff performance reviews

•Coordinate training and professional development activities for employees

•Coordinate employees schedule ensuring adequate coverage

•Interview and hire new staff

•Provide direct feedback to staff

•Provide customer support during escalated situations

•Supervise employees during day to day task

•Provide direct assistance and reporting to manager

•Responsible for implementing and enforcing workflow procedures based on direction from the company's general manager

Patient Screener, Onsight Healthcare Valet - Coastal Carolina Hospital, Hardeeville SC (1/202105/2021)

Greets patients and other guests upon arrival with a friendly and helpful attitude.

Screen patients and visitors when they present in entrances of the hospital.

•Possess good verbal and reading skills to take temperatures and communicate questions as they relate to COVID-19 requirements.

•Establishes rapport with guests to effectively determine needs.

•Serves as a personal escort to the patient, visitor, or guest's destination as needed and available.

•Assists guests with wheelchairs and transports to their destination as needed and available.

•Works with other departments when needed to provide positive patient and family experiences.

Modular Specialist, Walmart – Pooler, Ga (01/2020 – 12/2020)

Reset Module’s, throughout the store, follow Planograms to accurately reset the modular sections.

•Plan displays,

•Coordinate the arrangement of merchandise

•Sets up in-store models of furniture and clothing.

•Sets-up racks and units used for merchandising equipment

•Works in conjunction with sales associates, merchandising staff

•Managers and area directors

•Updates the prices of the merchandise to ensure customer savings

•Acknowledge and greet customers with a smile

•Answer customer questions

•Help customers find that product they are looking for

•Assist fellow associates, as needed, throughout the store

•Keeps work area stocked and clean

Credentialing Specialist Versant Health – San Antonio, TX (01/2019 – 05/2019)

Responsible for verifying submitted Credentialing documentation for all Ophthalmology and Optometrist practitioners who provide services to Versant Health members.

•Ensure compliance with all individual states, the National Committee for Quality Assurance (NCQA), and Versant Health regulations and standards, when credentialing or re-credentialing all applications and documentation submitted to Versant Health

•Primary source verifies all required practitioner credentials, including but not limited to education, training, licenses, and malpractice insurance

•Supports the Primary Source Verification (PSV) functions with the Credentialing Verification Organization (CVO), to include production, daily operations, and quality

•Participates in the Credentialing Committee meetings as needed; prepare minutes of the Credentialing Committee meetings

•Enter all Primary Source Verification data into Versant Health proprietary computer program

•Create and maintain provider files in compliance with all Versant Health policies

•Prepare all documentation required for presentation to various Versant Health committees as requested

Benefit Eligibility Analyst, FCE Benefit Administrators Inc. – San Antonio, TX (05/2013 to 05/2018)

Oversee and lead the workflow in the Benefit Eligibility Department while ensuring regulatory compliance and to communicate and maintain strong relationships with Third Party Administrators.

•Process contribution reports received from client companies in order to update hours and contribution data

•Attach coverage information for medical, dental, vision and life, employee assistance programs, DUB and disability plans to the employee/dependent records as required

•Communicate extensively by phone, email and letter with client companies and covered members

•Documented information obtained via phone and mail, scanned and uploaded documents received in client’s file

•Reconciles deposits against posted reports

•Delivered an exceptional level of service to each client by listening to concerns and answering questions

•Completed all company insurance Open Enrollments.

•Verified and confirmed if insurance was current or expired.

Texas Works Advisor 1, Health and Human Services Commission – San Antonio, TX (06/2011 to 02/2012) Accurately determine eligibility for TANF, Food Stamps and or Medicaid Programs. Interview clients, documenting information gathered, determining benefits, verifying case data, and explain program benefits and requirements. Review’s eligibility of clients for ongoing services.

•Maintained a regular and predictable work schedule.

•Processed, monitored, reviewed and communicated case status changes to clients and their families or authorized representatives.

•Interviewed clients, family or authorized representative to gather information for use in determining benefit eligibility.

•Obtained, verified and calculated income and resources to determine client financial eligibility for social service programs

•Conducted reviews to determine or verify eligibility or continued eligibility and benefit level.

•Processed changes to client status, over payments, and adjusts or restores benefits.

•Documents case records using automated equipment to form a record for each client.

•Verified and confirmed if insurance was current or expired

Accomplishments

•Volunteered - Texas Department of Health and Human Services, (Various duties) 10/2007 to 04/2008

•Volunteered – Operation HomeFront (Administrator) 10/2008 to 12/2008

•Created and implemented an inventory track system at Operation HomeFront

•Created and implemented a presentation for clients to increase customer service.

•Church outreach Coordinator

•Developed and planned a program to speak to directors of various homeless shelters to survey the needs of their clients.

•Overall planning, development. implementation and administration of the Outreach program;

•Responsible for the purchasing, inventorying, maintenance, repair, storage and management of required equipment and supplies utilized in conjunction with the Outreach program;

•Assisting in program planning and budget preparation for the program component;

•Participating with other program coordinators in formulating and effecting management policy and procedure

•And supporting other program coordinators as needed.

2002 GED: Brooklyn College - Brooklyn, NY

2007 350 towards my CASAC – (Credentialed Alcohol and Substance Abuse Counselor) Certificate Brooklyn, NY

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