Ryan E. Rouillard

** ****** ******

Clinton, MA *1510

978-***-****

adujqd@r.postjobfree.com

Education

Framingham State University Framingham, MA

Bachelor of Arts

Major: Communications

Work Experience

Clinton Town Hall Clinton, MA

Administrative Assistant/Planning, Zoning, Conservation October 2021-Present

Maintains daily operations of the office and acts as office manager for the Department, including keeping Planning Board members apprised of all critical information and incoming projects.

Prepares, in consultation with the Planning Board and Zoning Board, payment vouchers for received vendor invoices and submits vouchers to Accounting Department for payment. Prepares deposit forms for Treasurer’s Office.

Writes draft decisions based on compiling all submitted evidence. Responsible for all statutory requirements and monitoring of deadlines including but not limited to developing and publishing Notice of Public Hearings, statutory mailings, filing of Decisions and Notices of Decisions, etc. with the Town Clerk’s Office.

Establish and maintain running ledger of escrow accounts with Town Treasurer.

Citizens Bank Littleton, MA

Branch Manager April 2015-July 2017

Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.

Empower your colleagues and lead by example: Support multiple branch locations when necessary, inspire ownership among your teams and be an active player-coach.

Ensure all customers are extremely satisfied with every interaction.

Bring a positive energy and confidence to work every day.

People’s United Bank Lowell, MA-Worcester, MA

Customer Service Manager October2013-March 2015

Delivers quick and accurate customer service while looking for referral opportunities.

Provides guidance to Customer Service staff during complex transaction situations including balancing while also fostering innovative problem solving skills. Monitoring mystery shops and looking for ways to improve customer satisfaction.

Responsible for client account management in regards to research, problem resolution and all maintenance.

Responsible for overall management of staff and branch sales goals. Conduct reviews during appropriate time frame.

Responsible for inside and outside sales opportunities.

Clinton Savings Bank Berlin/Bolton, MA

Nashoba Program Supervisor/Teller Supervisor January 2012 – October 2013

Coordinate Nashoba branch and banking program while staying within compliance. Teach students the basics of becoming a teller and the importance of our banking policies.

Open new accounts according to CIS standards and bank policy.

Train new and existing employees on bank systems and bank products.

Developed bank and school curriculum that was taught throughout the school year.

Leominster Credit Union Clinton MA

Teller Supervisor August 2010-January 2012

Prepare and order branch cash. Oversee balancing of the cash vaults on a daily basis.

Perform monthly audits of teller cash drawers and other security items as directed.

Open and close branch according to policy and procedure.

Developing relationships with consumer and business clients to build my book of business.

Staples Inc. Framingham MA

Staples Account Management Team June 2008-July 2010

Serve as primary liaison regarding product research and pricing questions.

Help co-workers improve their quality in regards to customer satisfactions.

Consistently exceed the expectations of the Staples Account Management sales program.

Skills

Microsoft Office including, Excel, Word, PowerPoint, Access, and Outlook

QuickBooks, SharePoint, Vision, Salesforce

Notary Public

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