Administrative Assistant Customer Service
Resume:
L U Z N D I A Z
**********@*****.***
OCALA, FL 34470
PROFESSIONAL SUMMARY
Conscientious Manager with an excellent work ethic and strength in boosting company morale. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. Well-versed in guiding operations and motivating team members by defining and communicating clear vision and strategy to convey expectations. Holds team members accountable to drive results and remove barriers and obstacles. Cultivates continuous process improvement and demonstrates flexible leadership style to foster team member engagement. SKILLS
Excellent communication skills Creative problem solver Database management MS Windows
proficient
Articulate and well-spoken with a
pleasant demeanor
Social media knowledge Professional phone etiquette Customer service-oriented Payroll Excellent planner and coordinator Spreadsheet management Works well under pressure
Administrative support specialist Accurate and detailed critical thinker Regulatory compliance Assignment delegation
Staff training Staff management
Operations oversight Process improvements
Schedule management Data management
Team building and leadership
EXPERIENCE
Operations Manager, USARAD Holdings Inc, Mar 2017 Current, Ft Lauderdale, FL Operations Manager
As Operations Manager, I managed, guided, and coordinated all operational elements for the Operations department. Providing and ensuring relevant information is communicated across specialty services, with an aim to provide appropriate and timely care options. I also provided feedback on overall operations and ways to improve exiting processes and new implementations moving forward.
Second Opinions Account Manager
In this role I coordinated my staff members working the point of contact for our customers, ensuring that clients receive requested products and services in a timely fashion. I proofread each and every report prior to uploading it to the client portal as LD
Jun 1987
part of quality control. I serviced multiple clients concurrently, often meeting deadlines while maintaining records of client transactions.
Physician Scheduler
I oversaw and scheduled physician coverage for all of our clients based on the facilities contracted hours and modalities against the physicians licensure, credentials, and specialties. I established a strong working relationship with all physicians and I have demonstrated the ability to have open and sometimes challenging communications with them regarding scheduling needs. I also communicated any additions or changes to the schedule to the physicians, staff, and management team. Administrative Assistant / Customer Service Manager, Liberty Health and Life, Aug 2014 Mar 2017, Miramar, FL
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed office supplies, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Organized all new hire paperwork.
Supervised department managers and provided aid with recruiting, training, employee performance initiatives, and marketing program execution. Oversaw selection and training of new members.
Account Manager, Nationwide Relocation Services, Jan 2012 Aug 2014, Margate, FL Planned and coordinated logistics for a successful relocation experience. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
EDUCATION
High School Diploma
Bullard Havens Regional Vocational Technical High School Bridgeport, Connecticut REFERENCES
References available upon request
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