Roxanne Barcinas

**** * ***** ****** **.#* San Pedro, CA 90731

adujij@r.postjobfree.com

424-***-****

OBJECTIVE

To obtain a position where I can apply my prior work experience, excellent customer service and accounting skills to become an asset to benefit the company.

SKILLS & ABILITIES

21 years of combined customer service, management, and accounting experience across diverse industries.

Strong ethics, positively influential, strong leadership traits with people skills, and able to prioritize multiple duties/projects, take ownership and follow through on all assignments, while effectively managing stress and working under pressure to meet deadlines or quotas.

Effective resource, task planning, decision making, results driven, great asset and excels in both teamwork and working independently. Competent of staying current with technology and innovation and engage in continuous learning.

Skilled resolving customer problems and issues of sensitive or confidential nature.

Capable of resolving utility billing exceptions and issues for customers with accuracy and in a timely manner.

Proficient with computer applications including Microsoft Office, Excel, Access, Outlook, Word, SharePoint and accounting programs including QuickBooks MS GP, and Basware .

WORK EXPERIENCE

12/2021- 08/2022

H&S Energy Products LLC. Orange, CA

Accounts Payable Specialist

Accountable for all invoices related to utilities and business licenses and permis for over 150 gas stations in Southern and Northern California.

Responsible for entry and payments into PDI system.

Utilized Excel extensively in terms if keeping track of invoices amounts, dur dates, how they are paid per vendor and site.

Assisted in projects for the process of opening new stations and setting up utility accounts per site and maintaining the information needed to transfer ownership or billing from previous ownership.

Maintained accounts payable inbox for any invoices received related to permits, licenses and store utilities including inspections, fines and any other permit fees.

10/2021- 12/2021 Helpmates Inc.-Radnet Los Angeles, CA

Accounts Payables Processor

Responsible for daily organization and processing of vendor invoices in a paperless environment and manual data entry and managing of vendor upload files.

Ensures proper approval of invoices based on company authority limits and performs audits double checking prior to entering invoices for payment to avoid payment duplications.

Processes approved non-PO invoices. Confirms proper coding and allocation of invoice charges.

Communicated effectively with vendors and business partners as required by day-to-day work flow.

Used Microsoft Dynamics GP Experience, Outlook, Adobe, and Excel, including using V-look up extensively daily.

09/2019- 10/2021 AppleOne Employment- City National Bank Los Angeles, CA

Records Management Clerk

Works closely with the Central Operations Officer assuming responsibility for the efficient, effective and accurate performance of back-office functions including processing non-post transactions, check adjustments, daily returned items, cash advances and placing into suspense.

Provides support to branch personnel and assists with investigating out of balance conditions.

Accountable for following all bank policies and procedures and regulatory guidelines.

Performed routine duties related to cashiers’ checks, levies, chargebacks, interest checks, cash orders and shipments, remote capture, legal process handling, NSF items and verification of deposits.

Demonstrates understanding of duties and responsibilities as it relates to the Bank Secrecy Act (BSA), Anti-Money Laundering Act (AML) Patriot Act, and Office of Foreign Assets Control Regulations (OFAC)

Conducted new and existing customer due diligence, quality control in regard to the UBIS customer identification programs (CIP) and Know Your Client (KYC) account opening process/documentation regulations and provides subject matter guidance in consultation with IBIS compliance to the line of business.

Used Excel daily to keep track of completed work and run reports as needed.

07/2019-09/2019 All About People - Trident University Cypress, CA

Student Success Advisor 1

Exceeded a daily average of 150 outbound calls to active returning students. Attempted to get students to return on their path towards earning their degree, utilize unused Tuition Assistance, remind them of participation requirements and deadlines, or course settlements.

Utilized Excel daily to keep track of notes and phone calls made.

01/2018- 07/2019 AppleOne Employment/ So California Edison Irwindale, CA

Customer Solutions Representative 2

Responsible for analyzing and researching customer accounts to perform bookkeeping actions to accurately process meter changes, removals and new sets in a timely manner.

Resolved billing issues utilizing Customer Service System Workstation (CSS). Meter Tracking Tool (MTT) and Customer Information System (CIS).

Prioritized accounting work assigned and distributed work to district bookkeepers. Performed under pressure with the fluctuating number of orders to process changing daily to complete the varying workload to meet department goals.

Assisted with the Meter Removal Project to verify meter removal was executed in the CSS Workstation.

Maintained the Cut in Flat (CIF) log. Recorded CIF meter information and forwarded the information to Revenue Protection Services as needed.

Accountable for initial NEM programming following all MOP procedures and guidelines.

Experience with interfacing and collaborating individually or in a team environment with multiple departments, peers and external clients to exchange and document information. Worked with planning and field representatives to verify the status of the customer’s panel, determine meter location and when the meter would be changed, removed or a new set would be placed. Performed quality review of the meter order service forms.

Managed small and large projects and escalated customer issues that have a short timeline to reach resolution and took the initiative to learn more company processes and other areas.

Assisted with working SQL QMS Queues. Issued DMO’s to assist with bag log. Emailed FSR Sups as needed and collaborated with necessary departments to get the workload completed in the two-day SLA.

08/2017-11/2017 University Foods/ Universal Meat Co Commerce, CA

Accounting Clerk

Processed all incoming shipments in most timely manner and staged for account payables.

Produced vendor credit memos, managed all purchase orders, and closed out accordingly.

Worked with software system Entrée. Performed end of month inventory as well as updating thousands of stock details in the system.

Worked diligently to process customer returns and meet daily quotas.

06/2016-08/2016 Century Group/ Live Nation-Ticketmaster Hollywood, CA

Chargeback Analyst

Responsible for detecting, preventing and investigating fraud and chargeback losses as well as increasing recovery efforts across multiple product types. Assisted in fraud investigations by reviewing accounts and transactions and detecting fraud trends. Worked independently and as a member of a team to deliver high quality work.

Accountable for research and resolution of disputed charges while meeting required timeframes and guidelines. Researched, stored, retrieved, analyzed and produced information or data necessary to carry out work activities. Corresponded with payment processers, outlets, credit card companies and customers both in writing and via the telephone as necessary to resolve disputed claims. Developed chargeback cases by requesting proper documentation and additional information. Scan and process batches of media into the internal systems, including indexing and imaging.

Reviewed documents for completeness and accuracy; compares to database and documentation information to evaluate and cancel or reject transactions or chargebacks, as appropriate. Reviewed, entered and updated database information ensuring the accuracy of manually entered information and account status information.

01/2016- 06/2016 Intra Care Home Health Providers, Inc. Los Angeles, CA

Accounting Assistant

Accountable for building and maintaining business relationships and interfacing with all levels of employees.

Prepared payroll, entered payables, initiated bimonthly payable runs, and ordered medical supplies..

Used Outlook, Excel, and medical databases extensively daily to process invoices, generated visit reports, and reconcile discrepancies with any invoices

Opened daily mail, sorted, and distributed to the correct correspondent.

10/2015- 12/2015 Robert Half/ Accountemps Los Angeles, CA

Bookkeeper

Engaged in light bookkeeping including completing credit card reconciliation by matching credit card receipts with statements using an excel spreadsheet. Reconciled books for Aquatic company.

Prepared Television company’s financial files in triplicate for two IRS audits.

07/2008- 08/2015 BioQuip Products Rancho Dominguez, CA

Accounts Receivable/Collections/Accounts Payables Clerk

Reconciled processed work by verifying entries and comparing system reports to balances.

Charged expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries.

Paid vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.

Took initiative to keep all accounts updated and current. Resolved and responded to all accounts receivable issues or inquires through phone, email, and US mail.

Other duties included: order processing, filing, answering phones, customer service, receiving, annual inventory, and billing.

Assisted Controller in implementing new processes and procedures to better benefit the company financially, and as a team working together to deliver the best results.

Recognized by company CEO and Controller for exceeding expectations and achieving company financial goals to better benefit the company.

EDUCATION

East Los Angeles College Monterey Park, CA

Skills Certificate Accounting Assistant (2010-2013)

Career Colleges of America South Gate, CA

Pharmacy Technician License (2006)

City of Angels High School Wilmington, CA

High School Diploma (2000)

AWARDS AND HONORS

East Los Angeles College Monterey Park, CA

Dean's Honor List (2012-2013)

References Upon Request

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