Administrative Assistant Behavioral Therapist
Resume:
Marley C. Carius
EMAIL: adujh9@r.postjobfree.com PHONE: 617-***-****
Education - University of Massachusetts, Boston (2016-2020)
Bachelor of Science, Psychology, Minor in Liberal Arts
Experience
Tufts Medical Center, Boston, MA (July 2021-Current)
Manager of Pediatric Pulmonology
• Schedules patient appointments, including follow-up appointments, internal and external testing and labs
• Answers phones, triages calls, responds to patient requests, takes messages in office and call center setting
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
• Provides general clerical support to department physicians; knowledge of Microsoft Office suite
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system
• Prepares medical record for patient visit, confirming accuracy with patient.
• Assists providers/nursing with scheduling physical exams, treatments and procedures as necessary identifiers, entering chief complaint and social history.
Horizon Learning Connection. Boston, MA (PER DIEM) (June 2013- Current)
Management
• Organized student files.
• Answered phone calls
• Provided students with information on the courses.
• Managed marketing.
• Helped recruit new students to join courses.
• Scheduled courses.
• Oversee Payroll
• Consciously create a workplace that is consistent with the overall organizations and that emphasizes the identified mission and vision of improving the company’s overall performance.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, coverage for the absentee and overtime scheduling.
• Maintain transparent communication. Through department meetings, one-on-one meetings, and appropriate email,
• Work with HR staff to recruit, interview, select, hire, and employ an appropriate number of employees
• Assists providers/nursing with scheduling physical exams, treatments and procedures as necessary identifiers, entering chief complaint and social history
Shields Health Solutions, Stoughton, MA (January 2020-June 2021)
Contracted through New York Presbyterian Hospital (Oncology, Cardiology, Rheumatology Clinic)
Financial Assistance Analyst
• Assisting patients in getting medication cost as low as possible through the help of foundations and copay cards.
• Keeping logs up to date while in the process of the assisting the patient.
• Reporting to liaison by keeping them up to date with patients’ approvals for Financial Assistance within the hospitals as well as receiving new requests for Financial Assistance for new patients.
• Review prescriptions with doctors' offices to ensure optimal care of the patient
• Keep complete and accurate records of patient communications
• Identify trends, resolve problems; recommend improvements; implement change
• Renewing patients Financial Assistance in order to continue receiving med at low cost.
• Prior Authorization Coordinator
• Greeting patients, pharmaceutical and insurance representatives in a positive and helpful Manner.
• Work with patients to obtain information necessary for medication coverage.
• Communicating clearly in person and on the phone to establish/maintain cooperative relationships with patients, families, physicians, staff, and management.
• Establishing and maintain effective working relationships with patients, providers and liaisons
• Providing necessary forms to patients for completion and signature. Review all forms for
• Completeness and accuracy. Effectively utilizing the EMR, as well as, online authorization sites for medication programs, i.e. CoverMyMeds, EPIC, RX30 Copy, fax and mail documents and information as requested by insurance carrier.
• Verifying patient’s pharmacy insurance eligibility. Directly communicate with insurance companies to facilitate the approval of medications
• Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up
• Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.
• Review prescriptions with doctors' offices to ensure optimal care of the patient
• Keep complete and accurate records of patient communications
• Assist patients in the management of their pharmacy insurance claims
• Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care
• Communicate directly with patients over the phone to assist them in all aspects of medication compliance
• Research and investigate information to enable strategic decision-making by others
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolve problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential
• Participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Behavioral Health Works/Boston Public Schools, Waltham, MA (August 2017- Dec 2019)
Behavioral Therapist
• Worked with children on the autism spectrum by helping them replace challenging behavior.
• Ran educational programs.
• Helped clients learn independent living skills.
• Worked one on one with clients helping them stay focused on specific task.
• Tracked and documented daily progress with clients on central reach.
• Informed superiors of client progress and when new programs should be implemented.
• Assisting patients in developing healthier thought patterns and behaviors.
• Analyzing patients’ behavioral patterns to diagnose mental health disorders.
• Developing suitable treatment programs based on patients' diagnoses.
• Adjusting treatment programs accordingly.
• Recommending activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions.
• Maintaining detailed counseling and observation notes on each patient.
• Collaborating with patients' families to obtain feedback on implemented treatment plans and patients' progress.
• Educating younger patients’ parents and teachers on using play to improve communication issues.
Sales Professional Boston, MA
Gucci Feb. 2012– Aug. 2014
● Provide customers with product information and fashion trends
● Give advice and be a guide for the customers on products selection
● Ensure constant monitoring and implementation of CRM systems
● Quickly and courteously resolve all guest problems and complaints.
● Consistently achieve or exceed monthly and seasonal individual and store sales goals enhancing the business goals. Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage.
● Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
● Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
● Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or clients.
● Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
● Work as a team player and partner with fellow colleagues to ensure a consistent positive working environment.
● Maintain security standards within the store to ensure safety of customers, colleagues and merchandise.
● Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
● Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room.
● Adhere to Gucci Image standards and guidelines.
● Follow all company policies and procedures.
Del Frisco’s Steakhouse, Boston, MA (August 2016- August 2017)
Hostess and Graduated to Server
• Greeted and seated guest.
• Managed open table.
• Answered phone calls regarding orders, reservations and concerns.
• Maximized customer satisfaction with timely table check-ins to assess food and beverage needs.
• Memorized details of daily specials, seasonal menu items and options, as well as rotating alcohol options.
• Worked in a very high-paced environment.
Kerby Robinson Law Firm, Boston, MA (June 2016-December 2016)
Intern
• Responsible for research and took notes on trials, hearings and cases.
• Maintained a 3.0 grade point average.
• Assisted with trial prep.
• Helped analyze subpoenas.
• Answered phone calls and managed emails regarding cases and appointments.
Rasin Foundation, Port-au-Prince, Haiti (June 2013- August 2013)
Volunteer
• Supported and assisted in developing culturally sensitive, competent and empowering programs whose outcome is to improve the health status of the poorest inhabitants in targeted localities in Haiti.
• Encouraged cooperation and provided travel opportunities for Haitian expatriates to contribute to the betterment of their country.
• Engaged citizens in the United States who are cognizant of the causes of poverty and sought to alleviate its effects through knowledge and technology transfer.
• Collaborated with institutions to work towards the elimination of poverty and the prevention of diseases.
Skills
• Fluent in Haitian Creole
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint.
References
Tuft Medical Center
Jackie Ramos
Horizon Learning Connection
Marjorie Adrien
Shields Health Solutions
Darnell Adrien (Supervisor)
Kerby Robinson Law
Kerby Robinson (Supervisor)
Boston Consulting Group
Rodney Julien (Peer)
617-275-979
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