Marian Agyare

Alexandria, VA ***** 202-***-**** adujeg@r.postjobfree.com

https://www.linkedin.com/in/marian-agyare

A very self-motivated individual with a solid work ethic and professional experience. A dedicated worker aimed to learn more skills that will improve and sharpen my skills and knowledge that will help achieve company goals and grow with the company

KEY SKILLS

Appointment scheduling, filing, patient dictation and confidential handling of protected information

Working knowledge of insurance plans and PEA procedures/protocols

Critical thinking, troubleshooting and problem-solving skills

Accountability, initiative, integrity, patience, and empathy

Strong analytical skills and problem-solving skills,

Positive attitude, and collaborative style, Strong attention to details

Ability to work accurately and efficiently under pressure

Customer service, Critical-thinking and problem-solving skills

Excellent with Microsoft Word, Excel, Project, Access, Power Point

EDUCATION

Los Angeles Film School

Bachelor of Science in Graphic Design December 2020

Northern Virginia Community College

Associate of Science in Web Design December 2016

PROFESSIONAL EXPERIENCE:

Myeyedr Merrifield

Patient Care Coordinator 2021 — present Fairfax

Serves as the initial point of contact for patients and healthcare providers within the clinic

Appointment scheduling and answering incoming calls from healthcare providers and patients

Ensures that all calls are handled in a timely, courteous manner

Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner

Supports clinical team to assist patients more efficiently with medical questions, using templates and protocols which are completed, and sent to clinical team for response

Manages the financial aspects of the front office, including credit card transactions, receipts, cash and checks; logs and reconciles all patient monies in accordance with policy

Provide continuous flow of information/communication for patients, optician, and the doctor.

Answer incoming calls; including giving patients’ accurate information they request, making appointments, and transferring calls to the appropriate employee (or taking messages when unavailable).

Accurate charging and receipting of medical and optical transactions to patient accounts, and billing insurance as required.

Obtain insurance verifications when needed or requested by the patient.

Appropriately handle cash, checks, and credit cards associated with patient transactions.

Confirm patient appointments. Assist optician in ordering and dispensing of contact lens orders.

Participate in optical inventory at mid-year and year end. Willingness to travel to the branch locations when asked to fill in.

Always demonstrate a friendly and courteous attitude (to patients and employees).

Communicate with the business office manager ideas for change that would improve patient care, product/services offered, and office operations.

Jersey Mike’s Subs

Assistant Manager April 2015 — 2021 Alexandria, VA

Managed end-of-day bookkeeping documenting cash flow to drive kay financial reporting and decision making.

Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.

Warmly greeting new and returning customers ad developed relationships resulting in customer loyalty.

Memorized over 30 menu items and rotating specials to give customized recommendations to guests.

Recorded information, shortages, and discrepancies to keep records current and accurate

Monitored employee productivity and providing constructive feedback and coaching.

Served lunch and dinner to 5 to 200 customers per shift at a national chain restaurant.

Help oversee in-store operations alongside the General Manager

Ensured the store is in exceptional order and that all employees are performing duties properly and efficiently

Provided quality customer service aiming for 100% customer satisfaction

Strived to build trust with your employees and create an atmosphere of teamwork

Completed daily tasks such as scheduling, ordering, and running a clean fun business while meeting store sales goals.

References Available Upon Request.

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