HOLLY P. KETCHUP

** ****** *****

Port Wentworth, GA 31407

Phone: 912-***-****

Email: adujdl@r.postjobfree.com

Enthusiastic and multi-talented individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of production goals, allowing for minimal supervision to complete tasks within general practice policies. Motivated to learn, grow, and excel. Highlighted Qualifications

● 10+ years’ experience in the Criminal Justice Field to include Probation, Asset Protection and Corporate Security.

● 15+ years’ experience with Administrative functions to include report writing, documentation

● Recognized for exceptional professionalism, positive attitude, and incomparable customer service skills.

● Received multiple Above & Beyond and MACH awards.

● Resourceful and detail-oriented; skilled problem-solver and multi-tasker.

● Ability to prioritize and meet multiple deadlines in an effective and efficient manner.

● Strong written and verbal communication skills. Exceptional report writing skills; very detail oriented.

● Ability to operate information technology and communications to include two way radio systems.

● Demonstrated computer knowledge.

● Ability to investigate and manage a large volume of cases, preparing necessary reports as required.

● Experienced in evidence collection, interviewing and report writing.

● Maintain focus and awareness; ability to operate effectively within high-stressed situations with multiple competing priorities.

● Experience with Visual Compliance, PeopleSoft, AMAG, Lenel, Pelco, Oracle, and SCRIBE systems/databases

● Lean Design / SharePoint Trained

● Advance knowledge of KmStat, Livelink, and Docushare associated with Gulfstream’s processes

● Strong oral and written communication skills; comfortable communicating with senior management, officers, associates, vendors and complainants

● Possess a valid State of Georgia Drivers License Education

Savannah State University, Savannah, GA

Bachelor of Science, Criminal Justice (2006)

Minor: Sociology

Member of SSU Criminal Justice Club, Sociology Club and SSU Softball Team. Ogeechee Technical College, Statesboro GA

Associates in Applied Technology, Forensic Sciences (2005) Work Experience

Tech Data Associate II – AAP Program 02/2017 to 05/2020 Gulfstream Aerospace – Savannah, GA

● Controlled Suppliers' data exchange contracted for use on the AAP and FLC programs

● Coordinated with suppliers to ensure accountability for requirements set forth within contractual agreements

● Determined and recommended methods to address improvement opportunities

● Created, formatted, and taught suppliers on use of ECM reports that were to be submitted every month

● Used lean practices to be proactive against possible errors by evaluating data received from suppliers

● Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth

● Developed and executed plans to monitor standard process adherence

● Entered and maintained ECM technical data into database created specifically for AAP Engineering

● Managed database program including on site evaluations and internal audits to improve database user capabilities during operations

● Trained coworkers, interns, and management on ECM Database

● Wrote Standard Operating Procedures (SOPs) for ECM memos and AAP documents providing technical data within AAP Security Services - Security Specialist Sr/III 06/2008 to 02/2017 Gulfstream – Savannah, GA

● Create incident reports for any issues arising from lost ID, stolen/mislaid property, incidents/ work related accidents.

● Create review and submit work order report(s) for customers on facilities security equipment.

● Ordered supplies, as required.

● Administered access control for employees/visitors.

● Utilized photographic and related equipment to credential visitors, VIPs, customers and employees.

● Ensure/maintain the integrity of and safeguard all GAC proprietary information and security equipment

● Ensure optimal customer service and satisfaction is afforded highest attention and priority

● Maintained RDC Reserved parking and the parking needs for employees, vendors and visitors.

● Train new staff on SOPs, alarm monitoring and badging procedures

● Control CCTV and alarm systems for intrusions and regulate access control for all US Gulfstream Facilities

● Facilitated badge/parking issuance for New Hire Orientation. Exclusively conducted on boarding credentialing

● Recipient of many Pride Awards, Mach 1 and 2 awards for integrity, vigilance, security diligence and customer service

● Create, review and submit work order request(s) for customers on facilities security equipment; provide weekly reports to supervisors

● Safeguard equipment, ID proxy badges and additional security equipment. Ensuring it remained secured, inventoried and destroyed when required per company guidelines.

Georgia Ports Authority, Savannah, GA 02/2007 – 07/2008 Port Police Protective Services Officer

● Primary CCTV Control room operator supervision over staff of three; Monitored for intrusions and access control violations.

● Trained new hires assigned to the Control Room.

● Monitored, initiated, and maintained radio/dispatch communication with Officers; Dispatch accordingly.

● Conducted random perimeter and security system checks; relaying suggestion improvements to Officer and Supervisor.

● Assisted with the implementation of an updated intrusion system alarm installation.

● Was the ‘go to’ person when system issues arose, responsible for organizing and maintaining repair/replacement work orders.

● Controlled entry and exit points, continuously improving security screening processes, improving own performance through training, development, effectively interacting with the public, giving directions and responding to inquiries in a reasonable tone and manner.

● Patrolled the Port property and unincorporated areas. Maintained shift logs, dispatch logs and equipment distribution.

● Conducted thorough individual, personal property and vehicle inspections. Seized any contraband and compiled incident reports as necessary; collected and filed contraband according to PD policies and procedures.

● Worked alongside US Customs and local agencies.

Wal-Mart Distribution Center, Statesboro, GA 07/2003 – 02/2007 Asset Protection Specialist

● Hired first thru contract agency Snelling Services from 07/2003 and went direct hire May 2006

● Member of the First Response (CERT) team

● Investigated reports of theft, vandalism, fraud, accidents, or other violations. Documented and compiled accurate reports.

● Reported to supervisor for appropriate action; partnered with law enforcement officials when necessary.

● Executed random functionality testing on dock doors, water mains, and alarm systems.

● Performed weekly audits of Trailer Movement Logs; made recommendations for process improvements.

● Conducted security evaluations on floor employees; verified training and ensured current compliance with company’s policies and procedures.

● Controlled entry and exit points; performed security screenings of all employees, visitors, parcels and vehicles entering and departing the facility.

● Administrative duties included – maintaining the filing system, establishing new files, sorting mail, handling discrepancies and employee/customer complaints/inquiries.

Bulloch County Board of Commissioners, Statesboro, GA 06/2005 – 02/2006 Community Service Specialist at DCOR State Probation Office 05/2005 – 07/2005 Internship

● Was recognized for exceptional performance and hired for this position during unpaid internship (May 2005)

● Assisted with intakes, petitions, revocations, warrants, preparing motions, court proceedings, paperwork, and other tasked duties.

● Established contracts with various community agencies and charities setting up accounts to utilize offenders to perform various duties in order to satisfy community service hours ordered.

● Maintained trouble issues with sites and probationers.

● Assessed and assigned over 250 probationers’ to work sites; maintained their files and provided performance reviews of all to their assigned Probation Officers. Provided testimony at revocation hearings.

● Liaison between the Probation Office and the Community/Charity agencies to obtain feedback of probationers’ performance and resolve any problems/concerns.

● Assisted with drug screenings for female offenders.

● Special assignment - Sex Offender Registry, ensuring updated photos and charges for the offenders assigned to this office

● Managed multiple projects simultaneously and met the challenging/changing deadlines.

● Maintained probationer files, created intake files on new probationers processing, printing, photoing, creating new records.

● Supervised probationers’ community service hours’ progression at work sites. Maintained their attendance records

● Reported any violations to the assigned Probation Officer and Judge.

● Handled office supply orders, Officers vacation calendar, and travel calendar. Sentinel Probation, Metter, GA

Probation Officer

● Maintained caseload of 100+ probationers

● Met with probationers on a regular basis to review work records, discuss any probationary requirements and perform drug screens as necessary

● Review cases on a regular basis to ensure compliance and follow-up procedures are followed

● Report any delinquencies or other problems to supervising officer immediately and work together to reach a conclusion about next steps

● Build relationship with the subjects of all cases as well as their families and remain in close communication with probationers and/or family/guardians to ensure probationers maintaining their required sentence

● Counsel offenders about school and/or work responsibilities, drug and alcohol abstinence, behavioral issues and any other subjects with which they appear to struggle

● Discuss progress with rehabilitation programs, community service and other activities related to probation Zim American Israeli Shipping, Savannah, GA

Import Intermodal Specialist

● Monitored invoicing of inbound shipments. Worked with freight forwarders in scheduling shipping.

● Gathered import details, documents and data from clients and vendors.

● Corresponded with clients, vendors, governmental and private agencies thru written, oral and email communication.

● Ensured bill of ladings were complete/correct, filed customs documents, and processed shipment to freight forwarders.

● Worked with US Customs to ensure all necessary documentation was accurate and complete.

● Ensured all necessary regulations were met (Customs, Export/Import Compliance)

● Once imports assigned to trucking companies, ensured the proper permits were in order for travel. Volunteering / Community Service

● Meals on Wheels Savannah

● Youth Sports, Port Wentworth Rec - Softball

● Susan Komen, Breast Cancer Awareness

Reference: (recommendation letters upon request)

Elaine T. Nelson, Savannah PD

Marlene Barbee, Gulfstream

Jeffrey Cowart, Gulfstream

Shawn Mingledorff, SCCPSS

Knowledge of police investigation techniques.

Knowledge of evidence collection and handling procedures and regulations. Knowledge of proper precautions and safety regulations for possible hazardous materials. Knowledge of modern principles, practices, and procedures of law enforcement. Knowledge of federal, state, and local laws and ordinances. Knowledge of department rules and regulations.

Knowledge in the preparation and presentation of criminal case materials and testimony. Skill in the use of photographic and related equipment. Skill in processing, documenting and securing evidence collected and/or submitted. Skill in the operation of computers and other standard office equipment. Skill in research, analysis, filing, investigation, planning, and organizational techniques. Skill in oral and written communication.Associates' Degree in Criminal Justice, Forensics or Biology; plus two (2) years investigation and/or forensic experience; or an equivalent combination of education, training and experience.

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