Renee Middlemiss

**** **** **., ******** ****, CO 80022 - adujd9@r.postjobfree.com

Phone: 719-***-****

Professional Summary

I am an experienced Professional with a demonstrated work history of over 20 years. I have experience working in the hospital & health care industry. I also have experience in the insurance industry – Dental insurance billing and reconciliations. I am skilled in working with the public - managing large caseloads. Strong versatile administrative professional and Office Manager with a Bachelor of Science Degree in Business Administration.

Areas of Expertise

• Microsoft Word

• Microsoft Excel

• Microsoft Access

• Microsoft PowerPoint

• Case Management

• Organization

• Self-Directed

• Resourceful

• Time Management

• Scheduling

• Document Management

• Communication

Experience

Dental & Hygiene Wellness – Office Manager (Denver, CO)

August 2021 – Present

• Manage office and office procedures

• Maintain office schedule

• Verify insurance and determine benefits

• Reconcile all incoming payments from patients and insurance companies

• Verify and submit payroll

• Schedule and conduct interviews for prospective new hires

• Answer/respond to external calls and emails in a timely manner

• Create and maintain databases

• Assist Doctors with Credentialing and Recredentialing

Banner Health – Patient Financial Specialist (Surprise, AZ)

October 2019- July 2021

• Patient Financial Specialist for Orthopedic Center/Radiology Department

• Reconciled Patient Bills and determined payment at time of service

• Admitted and discharged patients for clinic appointments and procedures

• Scheduled procedures

• Scheduled routine and follow up appointments

• Maintained schedules for 6 doctors

Delta Dental Colorado – Individual Administration Process Examiner (Denver, CO)

March 2019 – September 2019 (6mos)

• Reconciled payments received through lockbox ensuring proper posting in A/R based on generated billing

• Maintained delinquent accounts and appropriate collection procedures and documentation

• Performed complex reconciliations of group accounts including payments and eligibility received including on demand

• Answered/responded to internal and external calls and emails in a timely manner

• Ran delinquency processes and oversaw letters distributed for review and mail out

• Requested removal of groups from hold status for proper claims processing

• Maintained error reports generated by loading electronic eligibility and resolved issues with groups to prevent future errors

• Performed various Accounts Receivable functions as assigned

Aimhire Staffing and Recruiting - (Temp. Agency) (Denver, CO) - Executive Assistant

June 2018 – March 2019 (10mos) - Liberty Global – Downtown Denver, CO

• Booked travel in states and overseas

• Reconciled international expense reports

• Managed Calendars

• Scheduled Meetings

• Created Power Point presentations

Children’s Hospital Colorado – (Denver, CO) – Executive Assistant / In Patient Services Coordinator

April 2013 – May 2018 (5yrs)

• Executive Assistant to 9 doctors

• Scheduled current patients for upcoming procedures and surgeries, via Microsoft Calendar and EPIC

• Assisted in creating and Maintaining Credentialing Profiles

• Arranged Travel

• Justified Monthly Expense reports

• Managed phone system and assignments

• Worked closely with doctors in obtaining patient records and information needed before and during inpatient stay

• Worked with outpatient department to schedule new patient admission

• Worked with other hospitals to schedule transports and procedures

• Very well versed in EPIC

• Admissions and discharges

• Birth Registrar for the State of Colorado. Process all Birth Certificates for the entire Hospital

• Extensive communication with nursing staff to meet inpatient needs

• Processed all patient records after discharge to make sure records were correctly sent to medical record staff

• Maintain a calm steady supportive work environment

El Paso County Dept. of Human Services – CO Springs, CO -Subsidized Adoption Licensing Worker

Sept. 1997- May 2010 (12yrs 9mos)

• Supervised a caseload of over 980 Families and over 2000 children.

• Maintained family’s monthly subsidy payments

• Maintained children’s state Medicaid benefits

• Provided constant customer service, compassion, empathy, patience, and kept an open line of communication with families to notify them any additional services that were available to them

• Contract Management and data base development

• Strong knowledge of state TRAILS system

Education

Colorado Technical University - 2008

(Colorado Springs, Colorado)

BS/BA-Bachelor of Science in Business Administration

with an Emphasis in Health Care Management

Graduated with a 3.6 GPA

Pikes Peak Community College - 2006

(Colorado Springs, Colorado)

Associate Degree in General Science

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