Customer Service Accounting Assistant

Basma El Jarrary

Norfolk, VA ***** 757-***-**** adujd3@r.postjobfree.com

Summary

Holder of a bachelor degree in Business Administration, I'm a self starter and quick learner. Capable Accounting Assistant skillful in data collection and analysis with meticulous eye for detail. Known for strong general ledger accounting, account reconciliation and audit support. Expertise in job-related software. Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing and payment processing . Skills

Creative and innovative spirit.

Excellent ability to adapt to all tests, to learn, to take rapid and organizational decisions.

Increased analytical skills and mastery of action- oriented and sustainable management

troubleshooting.

Good abilities to work alone and in a team.

Customer Service Excellence.

Very good skills in developing and maintaining

collaborative relationships

Listening and communications skills.

Computer skills: Excel, Office Suite, Microsoft Teams. Experience

ACCOUNT PAYABLE AND RECEIVABLE CLERK. 11/2021 - 06/2022 Pepco - Timmins, ONTARIO, CANADA

Apply and make the daily payment/refund to the supplier's account and customer;

Reduced financial discrepancies by accurately managing accounting documentation. Match fuel bills with open bills of lading and

Ensure account accuracy by tracking and correcting rejected transactions During the import process.

Posted customer payments by recording cash, checks and credit card transactions. Used accounting software to enter and post accounts receivable documents. Communicate with Control Support and the Finance Manager to ensure the changes in the system (Nav)

CUSTOMER SERVICE ADVISOR 01/2021 - 10/2021

Pepco - Timmins, ONTARIO, CANADA

Processed payments for new orders and replacement parts to meet customer needs. Diagnosed and troubleshot product issues to enhance customer satisfaction. Audited customer account information to identify issues and develop solutions. Process orders and resolve payment, refunds, and invoicing. Collect customers information to open new accounts. Enter data into the software NAV.

Investigate and resolve customer service issues

Handle customer complaints with professionalism and courtesy; ADMINISTRATIVE ASSISTANCE 01/2020 - 01/2021

LA RONDE CULTURAL CENTRE - Timmins, ONTARIO, CANADA Assist in the planning and organization of community activities. Enter data and information into the system.

Assist in the success of marketing plans and the center's position in the community. Education and Training

Laurentian University - Timmins, CANADA Bachelor Degree Business Administration, 06/2022

Languages

English:

Professional

French:

Professional

Arabic:

Professional

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