Joeheleena S. Basco

Block ** Lot ** Ciudad De Esperanza

adujcp@r.postjobfree.com

096********

Education

University of Bohol

Bs Pharmacy (Undergraduate)

Related Coursework: Drug classification, compounding and dispensing, Pharmaceutical business and marketing, patient assistance and rehabilitation

F. Bangoy National High School

Graduated with honors (2009)

Best in culinary works

Outstanding student leader awardees

Magugpo Pilot Imelda Elementary School (SPED Center)

Graduated with honors (2001)

SKILLS

MS Word, PowerPoint and Excel (basic)

Work Experience

Call Center Agent (2015-2020)

CONCENTRIX March-December 2022 (CSR for voice)

*customer service- provide customer assistance in discussing account concern like billing etc.

IQOR Philippines July 2019-December 2021 (TSR and CSR for voice, chat and email)

*customer service for chat support and email- provide assistance through live chat and respond customer email inquiry

*technical support for voice-assist customer to resolve technical issue as quick as possible

IBEX Global Solution Inc., Davao City November 2015-May 2019 (CSR and TSR for voice)

*customer service-product and billing matter expert