CATHERINE M. STARKS

** * ****** ** * Washington, DC 20001 l 330-***-**** l adujbr@r.postjobfree.com

EDUCATION

University of Tampa, Tampa, FL May 2019

Bachelor of Arts in International Studies, Concentration: Political Economy Awards

Spartan Merit Success Scholar

PROFESSIONAL EXPERIENCE

The Park on 14th – Washington, DC June 2021- Present Bartender § Effective communication skills to retain clientele, build experience and lasting relationships

§ Manage over $20,000 in sales weekly by multi-tasking, providing fast service and working within a team

§ Providing exceptional fast paced, high volume customer service through quality engagement activities HalfSmoke Restaurant – Washington, DC

Restaurant Manager January ‘20– June 2021

§ Report directly to Founder/CEO and General Manager; communicate on a consistent basis regarding restaurant performance and challenges including making recommendations for improvement when necessary

First server to join inaugural accelerated management trainee program due to outstanding performance and fast learning

Promoted from Service Manager to Restaurant Manager within one month

Trusteed to count safe and review daily deposits for discrepancies; 98% accuracy in all reconciliations

§ Support front of house and back of house staff per shift by handling customer conflicts, running food & beverage, handling expo, assisting with inventory and providing any necessary support; ensure optimal customer service and employee experience throughout process

§ Manage the development and performance of the restaurant team; recruit, hire and train service staff

Created new training manual for servers and bartenders which helped with ensuring all front of house staff receives the same

§ Manage entire restaurant, which features three pop-up concepts in addition to original concept, including opening and/or closing restaurant

Successfully helped restaurant set-up and execute 100 seat outdoor lot to increase potential customers while following COVID guidelines

Conducted four menu rollouts

Helped restaurant achieve 50% increase from previous year during a pandemic

Worked closely with Founder/COO of breakfast concept from ideation to launch, assisting in branding, business development ideas, marketing, operations and grand opening

§ Passed all exams and credentials to earn ServSafe Manager Certification, Food Manager License and Alcohol Beverage Control Manager License

Service Manager September 2019 – December 2019

§ Developed a team of servers who achieved highest customer check averages, tips and positive reviews in a shift; longest tenured servers in company history CATHERINE M. STARKS

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§ Recognized by management and owner because of consistent mentions on all review platforms

§ Averaged 5/5 reviews on Resy, Yelp, Google, OpenTable and Facebook; Achieved 99% accuracy rate while handling high volume (500+) daily to go orders

§ Promoted from Server to Service Manager within four months because of outstanding work ethic, performance and commitment to brand

AmeriCorps – Washington, DC

City Year Member August 2019 – June 2020

§ Served as an interventionist for third grade math and science students

Tutored 32 children individually and in small groups to help them with difficult subjects

§ Ensured students received 15 hours of tutoring time per week, with more than 75% of students showing improvement in all subjects

Identified early signs of emotional, developmental, and health problems in students, resulting in better understanding of each student’s educational needs for success

Praised by parents for around-the-clock commitment to students and improvement in communication between school administrators and students’ guardians

§ Daily attendance raised by 13% with 6 months

§ Selected as lead volunteer for Service Reserves, a community-service initiative within program

Facilitated weekly and monthly service projects heavily focused on underserved communities

§ Completed over 500 hours of community service

§ Co-organized and participated in 100+ volunteer projects

§ Spearheaded after school program for kindergarteners focused on social and emotional learning and fundamental etiquette (integrity, respect, etc.)

ADDITIONAL INFORMATION

§ Languages: Spanish (proficient) and French (conversational)

§ Member of Alpha Kappa Alpha Sorority, Inc.

§ Hospitality Certifications: ServSafe Certification; Food Manager License; Alcohol Beverage Control Manager License

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