Customer Service Call Center
Resume:
Tristan Dunlap
Customer Service Representative
Lubbock, TX 79404
adujbp@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Care Provider(Health Care Aid)
Casa Trinidad in Home Care - Lubbock, TX
June 2019 to Present
• I am a caregiver to my client. I am in charge of Assist with walking and light exercise.
• Plan and prepare meals, followed by clean-up.
• Monitor food expiration dates, make future meals.
• Make beds and change linens, as needed.
• Light housekeeping to include dusting and vacuuming.
• Assist with bathing, dressing and grooming.
• Laundry and ironing.
• Take out garbage.
Daily medication.
Phone Banker 1
Wells Fargo - Lubbock, TX
June 2018 to June 2020
Telephone bankers handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person. The types of issues they deal with usually concern customer deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need for loans and grants. Helped with collections as well.
Advanced Technical Support (Customer Care)
AT&T
January 2016 to March 2018
Helped with customers concerns, making payments, technical support of customers devices, phones, tablets, or microcells to get better signal. I also preformed orders on different products that customers desired. Also helped with over the phone details of putting phones and internet together, or assemble with these items.
E-Chat Representative
Sprint - Lubbock, TX
January 2011 to February 2013
I was in charge of helping the instore representatives with issues they incurred with the customer coming into the store. (Technical Support) After department closed down received unemployment from
(2013-2016)
Sales Agent
VXI Global Solutions - Lubbock, TX
August 2008 to November 2009
I was in charge of inbound calls of customers calling into get cable connected within there homes. Voluntary leave.
Sales Associate
Rainbow Inc - Lubbock, TX
June 2006 to July 2008
I was in charge of doing deposits and making schedules for employees. Also cashier and making sales and stocking. I also opened and closed store.
Student Manager
Bledsoe Gordon Dinning Hall - Lubbock, TX
January 2001 to March 2008
A Dining Service Student Manager is responsible for coordinating and supervision of the entire operation, while actively participating in providing information, quality food, superior customer service, and a clean and welcoming environment to our customers. Also in charge of daily deposits and counting down drawer at the end of the shift. Making weekly schedules for staff Customer Service Representative for MedAid
KGB - Lubbock, TX
January 2006 to February 2008
Helped customers with billing issues for prescriptions and Medicare and Medicaid billing or problems with refills
Education
Associate in Pre Physical Therapy
South Plains College - Levelland, TX
January 2002 to January 2004
High school or equivalent in Basic
Lubbock High School - Lubbock, TX
January 2000 to January 2001
Skills
• CUSTOMER SERVICE (10+ years)
• RETAIL SALES (2 years)
• Call Center (10+ years)
• Typing
• Banking
• Technical Support
• Home Care
• Childcare
• Babysitting
• Meal Preparation
• Caregiving
• Cleaning Experience
• Senior Care
• Dementia Care
• Cashiering
• Vital Signs
• Commercial Cleaning
• Computer Skills
• Nannying
Assessments
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Highly Proficient
July 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
I have many years of great customer service experience. Over 10 years. I am office and computer capable. Love working around other people and learning new informations and tasks on a day to day basis. Love challenges.
Contact this candidate