Center Agent Data Entry, Certified HHH, Administration Ass t
Resume:
Joyce Durbin-Anci
New Port Richey, FI 34653
idurbin adujbe@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Business Operations Manager, Retail Sales Manager,
Office Manager. Customer Service, Accounting, Time
Keeping/Payroll, Medical Records experience, Home Health Aide
Certification
Computer Programs- Microsoft Office
Excel, Quick Books,
Quicken. Paradox, Versa Checks, Print Shop, etc
Excellent communication, organizational and customer service skills
Proficient in spreadsheets, databases, word processing, Invoicing, inventory, e-mail & fax systems
Able to handle multiple tasks in a fast-paced settina while ensurina quality service
EMPLOYMENT HISTORY
*Right At Home
New Port Richey, FI
2022-Now
Certified Home Health Aide
Home Health Care for elderly, handicapped and disabled persons
**Dial America
New Port Richey, FI
2021-2022
Customer Care Center Agent
Answered 70-90 calls per day to activate credit cards and offer Protection Plan on same credit card
**Amerilife
Clearwater, FI
2019-2020
Customer Care Center Receptionist
Answer five (5) plus dedicated telephone lines for Corporate Home Office with Executive offices and
designated insurance companies, Trained in transferring calls to proper Executive, Agent or Marketer needed
Trained in transferring calls to proper departments and department personnel, Trained in transferring calls to
Satalite offices, Taking messages for Executives without voice mail, via email, or text, in a timely manner
**Nationwide Title Clearing Inc
Palm Harbor, FI
2018-2019
Post Scanner/Prepper
Prepared title paperwork for financial institutions, provided backup for other Departments
**Right At Home
2018-2019
Home Health Aide
Home Health Care for elderly, handicapped and disabled persons
**UP Systems Of Florida Corp
Oldsmar, FI
2017-2018
Office Manager
Manage all aspects of Business Office, to include AP & AR Accounting, HR, Customer Service, Data Entry, Accounts
Mgmt, Mail, Faxes, File Updates, COl Updates, Maintenance Agreements Updates, Receptionist, Etc
**Stewart & Stewart Law Office
New Port Richey, FI
2016 - 2017
Legal Secretary
Provide direct administrative support to Probate Court Attorney
Data Entry-update Clients information, prepare client's paperwork for Attorney
Greeted clients & directed to proper Attorney
Mail Disbursement
Handled 4 line telephone system for the Office & all departments, organization of incoming calls
Notary Public for the Office and clients
**Pure Air Control Services
Clearwater, FI
2013 - 2016
Administrative Assistant/Receptionist
Performed all duties required of Administrative Assistant to Business Operations Manager as needed
Greet customers, clients, vendors & applicants- direct to correct Department, answer 7 line telephone system,
Type daily Progress Reports from technicians in the field, fax distribution, order office supplies
Assist Accounting Dept/Payroll, Marketing & HR Departments as needed
**Goodwill Staffing Agency
Operation PAR
Largo, Fl
2012 - 2013
Behavioral Tech/Support Specialist
Supervised & assisted clients with detox process on daily basis, to include medication schedule, meals, meetings
appointments & personal time
**All-Joy Il
Cortland, NY - Largo, FI
2001 - 2012
Owner/Business Operations Manager
Setting up Business Office in all aspects
Performed all duties required of Owner/Business Operations Manager, including: Administrative, Accounting, Payroll
Timekeeping, Sales, Marketing, Customer Service, HR, etc.
Meeting quality standards & requirements of Business Office
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