PROFESSIONAL SUMMARY

Dedicated and detailed Customer Service Representative committed to providing courteous, prompt and accurate support to a variety of customers. Experience managing outbound and inbound calls; meeting deadlines and dealing with emergency issues with patience and tact to customer satisfaction. Knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

WORK HISTORY

ROI Solutions Inc. - ROI Specialist

Austin, TX • 06/2021 - Current

•Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

•Adheres to company policies and scripts to consistently achieve call-time and quality standards.

•Answer questions, respond to inquiries including but not limited to customer issues; researching and exploring answers, implementing solutions to unresolved problems.

•Works with Healthy Benefits Plus program through United Health Care by receiving and processing banking transactions.

•Responsible for Covid Rent Relief Assistance to customers in Iowa and Kansas states.

•Bush's Chicken - Customer Service/Food Server

Killeen, TX • 03/2018 - 06/2021

•Managed customer deliveries and assisted with carrying out orders to promote 100% satisfaction.

•Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

•Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

•Limited portion sizes and used garnishes to control food costs.

•Maintained stock levels of cups, lids, straws and condiments throughout shift.

•Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

•Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

•Explained menu, food and beverage preparation and ingredients to safeguard against allergies.

Promise Cook – Residential House Sitter

El Paso, TX 5/2020- 9/2022

•Performed basic household cleaning task

•Followed homeowner’s instructions for the care of plants and animals

•Collected mail

Leslie Gary - Private Dog Sitter

Austin, TX • 05/2017 - 07/2020

•Administered parasite preventive, vitamins and supplements, and treatments for acute conditions.

•Oversaw cleanliness of dogs

•Visited home per owner’s instructions

SKILLS

•Call Center

•Efficient and Detail-Oriented

•Creative Problem Solving

•Issue and Complaint Resolution

•Customer Data Confidentiality

•Microsoft Office

•Team Oriented

•Policies And Procedures

•Navigation Skills

•Assist Customers

•Deadline-Oriented

•Customer Service Experience

•Communicates and Follows instructions

EDUCATION

Prairie View A&M University

Prairie View, TX 2021

Central Texas College

Killeen, TX 2019-2021 Resuming studies 8/2023

Copperas Cove High School

Copperas Cove, TX • 05/2018

High School Diploma

Student Council Member

VOLUNTEER EXPERIENCE

YMCA

Copperas Cove, TX

• Provided motivation and education to Copperas Cove YMCA members as necessary.

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