Customer Service Verification Specialist
Resume:
Stephanie Estes
Customer Service/Dispatch
Altoona, IA 50009
***************@*****.***
I have a background in customer service, dispatching, data entry, insurance, medical services, mental health services, office manager, billing, transportation DOT rules, different computer systems and programs.
Willing to relocate to: Altoona, IA - -
Authorized to work in the US for any employer
Work Experience
Night Dispatcher
Loffredo Fresh Foods - Des Moines, IA
June 2022 to Present
Taking care of daily paperwork and setting up manifests and invoices for daily deliveries. Keeping track of drivers through omnitracs and lytx systems. Sending morning route updates to branches. Use of Produce Pro for invoicing.
Inbound Stower
Amazon Warehouse - Bondurant, IA
December 2020 to March 2022
Stowed items in pods to have pickers pick product to be shipped out. Also did outbound work to stage for packaging department. Manufacturing Associate
Vantech - Webster City, IA
April 2019 to January 2020
Manufacturing, packaging plastic products in a fast paced environment. Manufacturing Associate
Kreg Tool Company - Huxley, IA
May 2018 to February 2019
Manufacturing wood working tools in a fast paced environment. Customer Service Rep financial services
Principal Financial Group - Des Moines, IA
January 2017 to September 2018
Taking inbound calls for financial assistance with 401k accounts. Customer Service Repair Technician
centurylink - Des Moines, IA
August 2015 to November 2016
Customer service inbound calls helping with internet connection issues and dispatch technicians for service calls.
Night Dispatch/Customer Service
Estes Express Lines - Des Moines, IA
April 2013 to April 2015
Dispatch HUB/Line haul drivers I coordinate the movements that are entering terminals. I assign the drivers to their respective vehicles and make sure that they leave and arrive according to schedule. I am available at all times to answer any questions from the drivers, inform them in case there are traffic jams and let them know of bad weather ahead.
• I have knowledge of the AS/400 system, I help with getting the City drivers out Tuesday mornings thru Friday mornings. I answer phone calls from customers and help in anyway that I can. Verification Specialist
Portico Staffing - West Des Moines, IA
August 2012 to February 2013
I handled outgoing and incoming phone calls for verifying employment for loans. Domestic Engineer
Full-Time Mom - Des Moines, IA
January 1997 to August 2012
Special needs child with dual diagnosis. Multiple appointments with providers to care for child. Education
High school diploma in Human Services
Des Moines Area Community College - Ankeny, IA
2010
Skills
• Customer Service
• Front desk
• Medical office experience
• Typing
• Insurance Verification
• Medical Records
• Medical Terminology
• Microsoft Outlook
• Communication skills
• Dispatching
• Microsoft Excel
• Financial Services
• Medical Receptionist
• Medical Scheduling
• Medical Coding
• Phone Etiquette
Certifications and Licenses
Driver's License
Amateur radio
February 2014 to February 2024
Technician license. KC0RSO is call sign.
Additional Information
Qualifications
-Results-driven
-Decisive and detail-oriented
-Driven by quality and efficiency
-Analytical and innovative
problem-solver
-Exceptional ability to work in stressful
situations
-Commitment to professionalism
-Highly-motivated self-starter
Contact this candidate