DeMonty D. Marshall

**** ******* *****

Mt Juliet, TN 37122 aduj9z@r.postjobfree.com *Cell: 423-***-**** HUMAN RESOURCES AND OPERATIONS PROFESSIONAL

• Employee Relations • Benefit Administration • Relationship Building • Diversity, Equity and Inclusion

• Federal and State Compliance • Training and Counseling • Process Improvement • Operations

• Project Management •Remote Worker Management •Change Agent Results-oriented professional with a proven track record in developing strong interpersonal relationships with emphasis in being a key business partner supporting entire organizations. Experience managing a broad range of projects related to human resource/operations functions resulting in process improvement/labor reduction initiatives; enhanced compliance with Federal and State law requirements; and increased technical and business knowledge of direct reports; operational excellence.

Experience in setting up a startup corporate human resources and operations department including training and development of existing and new staff.

Hands on knowledge implementing strategic initiatives for field operations through process analysis which led to drastic reductions in internal grievances, improved recruitment efforts and operational efficiencies. This to include navigating a 100% remote workforce.

Worked in cooperation with Executive teams to build a true “open door” policy that led to the design of effective communication strategies used across the entire organization. This established strong work cultures that have led to industry low turnover and increased associate loyalty and engagement.

Dependable, outstanding work ethic, and positive “can do” attitude. Firm believer in displaying respect at every level and leading by example at all times.

PROFESSIONAL EXPERIENCE

SAFE STEP WALK-IN TUB CO, Nashville, TN 2011 - Present A national retailer/installer of walk-in tubs and showers with coverage throughout the United States and Canada. Senior Project Manager (Integration/Acquisitions) 2022 - Present Working as lead change management agent and liaison, manage various projects related to process improvement/implementation and integration with internal acquisitions. Work directly with human resources and executive leadership team to strategize, plan and communicate new initiatives, as well as guide the same to completion. Oversee vetting/onboarding of new hires and contract agreements for 1099 contractors. Continued oversight of weekly payroll process for all corporate paid direct sellers and installers. Director of Human Resources and Operations 2011 - 2022 Managed and facilitated all local Human Resources and accounts receivable activity for corporate employees,1099 contractors and dealers. Oversaw weekly payroll processing and insured all Federal and State laws complied with. Managed a team of 35 professional operations/admin employees to include 5 management level associates. Forecasted/ tracked monthly installation goals to ensure budget expectations were exceeded.

• Recruited, interviewed, and supervised final selection of all new hires for the corporate office as well as assisted with field sales/installation teams.

• Served as local Benefit Advisor for all corporate employees and managed local safety programs.

• Served as company representative for unemployment hearings as required.

• Approved all calculations and production of weekly commission statements for direct sellers

(1099 Contractors) – average $1M per week.

• Served as local subject matter expert and lead investigator for all employee grievances.

• Full oversight of the Inventory/Purchasing, Installation and Service Teams. Installation completing on average 1K installs per month and service completing on average 750 service requests per month. DeMonty D. Marshall Page 2

ADVANCE FINANCIAL, Nashville, TN 2010 - 2011

A short-term loan and financial services company with 26 retail locations throughout the Middle Tennessee area. Human Resources Manager

Managed and facilitated all Human Resources functions for corporate and field employees. Oversaw the bi-weekly payroll processing and insured all Federal and State laws were followed. Managed 1 direct report that supported approximately 200 corporate employees. Served as benefits administrator, as well as liaison between the field and various Home Office departments. Representative of the company for any unemployment hearings as well as EEOC investigations/mediations. SHONEY’S RESTAURANT COMPANY, Nashville, TN 2007 –2010 A regional family dining restaurant chain with 61 Corporate Stores and approximately 5,0000 employees. Human Resources Manager

Coordinated and managed all aspects of Human Resources acting as liaison between employees and the employer to ensure all received equal and fair treatment company wide. Supervised 4 HR Professionals that supported all regional employees/HR related functions. Planned, organized, and directed HR assistance to field operations personnel. Served as liaison between the field and various Home Office departments as needed and served as company representative for unemployment hearings as well as EEOC investigations/mediations. CIGNA HEALTHCARE, Chattanooga, TN 2004 –2007

An industry leading healthcare provider of multiple lines of health-related group insurance. Diversity Sub-Council Officer (in conjunction with my Employer Service Consultant role) Planned, coordinated, and implemented diversity initiatives for approximately 2,000 local employees. Served as Project Manager as well as committee member for several employer sponsored events. Conducted presentations and served as a representative for the employee work force in Lead team meetings. Assisted with departmental team building activities, such as focus groups and ice-breaker sessions to encourage comrade amongst peers. Maintained the local EEO score card to insure hiring practices were fair and consistent. Employer Service Consultant 2001 –2007

Supervised a customer centric team consisting of 4 professional operations analysts supporting 115 group healthcare accounts (approximately 30K employees). Served as single point of contact for all internal/external escalated employee issues. Managed all aspects of group benefit programs to include medical, dental, and vision insurance, health and dependent care reimbursement accounts. EDUCATION

Bachelor of Science (BS) in Human Service Management, University of Tennessee, Chattanooga, TN PROFESSIONAL AFFILIATIONS

Ferguson LEAD BRG (Business Resource Group) Committee Member 2022 Ferguson FORWARD Leadership – Corporate Electee

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