Kathy Moses Miller

Highly motivated, coachable, tech-savvy, with over 5+ years of customer service and 3+ years of unarmed security experience combined. Eager to Learn new things. Frederick, MD 21701

aduj6j@r.postjobfree.com

+1-786-***-****

Bilingual: fluent in English and Spanish

Authorized to work in the US for any employer

Work Experience

Scheduler

RadNet - Frederick, MD

February 2022 to Present

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Displays excellent communication skills and telephone etiquette.

• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.

• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.

• Places calls to referring physicians for patients expressing difficulty with scheduling.

• Maintains self-control when dealing with difficult patients and or situations.

• Shows care and compassion for all callers.

• Maintains good rapport with referring physicians, secretaries and clinical site staff.

• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.

• Updates account information at the point of scheduling.

• Properly schedules all procedures.

• Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps.

• Communicates and interacts with all departments effectively and professionally.

• Meets incoming call volume quota.

• Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as

Lead Officer

G4S Secure Solutions USA, inc./ Allied Universal - Frederick, MD January 2020 to February 2022

• As a lead Officer there is various administrative duties such as book keeping, badge inventory and access, radio checks, fire Panel station monitoring and schedule shift placements, answering calls.

• Proficient in Microsoft and Libre applications, excel, word, various user interfaces.

• Customer service oriented for professional environment.

• Deescalation practices.

• Responded to incidents with an effective calm manner while adhering to company policy; maintaining compliance with company updates on policies

Security Officer (Full-time)

Allied Universal Security Services, Systems and Solutions - Frederick, MD July 2019 to March 2020

• Security Officer/Professional: Performing foot or vehicle patrols as designated, Observe and report any irregularities, provided assistance in customer service to pedestrians and tenants, and deterred crime with courteously enforcing the code of conduct. Prepared incident reports as well as daily reports.

• Proficient in Win-Team/ Payroll system.

• In charged of ensuring daily tasks are completed using a chart that I created.

• In charge of the holiday Committee.

Key Holder/Sales Associate

Signet Jewelers - Frederick, MD

December 2017 to July 2018

• Jewelry Specialist

• Piercing Specialist

• Sales Lead

• Went over policy payment plans with consumers upon sale closing, credit or leasing

• POS

• Greeting guests, addressing customer needs, promoting jewelry items, conducting piercing operations on a wide range of individuals by following store guidelines and policies, and maintaining clean and presentable kiosks.

• Case counts open/close of store.

• Prepare deposits and deposit slips as well as depositing

• Cashier responsibilities within store guidelines

• Secured store merchandise and cash register upon closing. Security Guard (Full-Time)

Allied Universal Security Services, Systems and Solutions - Miami, FL March 2017 to November 2017

Patrolling. Resident access control. Report filing and other job related responsibilities as required by supervisor and post order. Customer service oriented. Reported abnormalities, assisted with after hurricane personnel by examining upscale building for any hazards. Created a deployment schedule to efficiently keep track of hazardous inspections; while maintaining the order and needs of residents. Sales Associate

Victoria's Secret - Miami, FL

August 2016 to March 2017

Seasonal Sales lead. Fast working environment. Product knowledge and of current sale promotions. POS. Computer Technician

Miami Job Corps Center - Miami, FL

April 2014 to August 2016

Assisted staff and Instructor with Computer systems and network issues. Repaired hardware. Software upkeep and system security. Filing reports per PC’s. Work based learning facility experience Security Officer (Full-time)

Falls Of Marina Bay - Miami, FL

October 2013 to April 2014

Patrolled apartment complex. Delivered notices. Filing incident reports. Secured designated off limit areas during scheduled times. Access granting upon residential requirements and guidelines. Server/Bartender

Hickory Sticks BBQ - Plantation, FL

March 2013 to November 2013

• Business is no longer ***

Greeting guests, seating, bussing tables, kept condiments restocked and performed opening/closing dirties.

• Ensured clients were satisfied with prompt service while informing them of current promotions.

• Occasionally entertained guests with song renditions in order to let consumers engage

• Mixed house cocktails and had general beverage knowledge in order to offer options for the guests

• Practiced bartender ethics and followed foods and alcohol safety protocols. Sales Associate (part-time)

Abercrombie & Fitch - Aventura, FL

August 2012 to March 2013

Greet customers, maintain a neat workspace. POS and payment processing. Product knowledge. Emphasized on customer experience

Education

Associate in Audio Engineering

Frederick Community College - Frederick, MD

January 2021 to Present

Certificate in Computer Science

D. A Dorsey Technical College - Miami, FL

April 2014 to August 2016

High school in High School Diploma

American High School Academy - Miami, FL

January 2012 to August 2012

Skills

• Cash Register (4 years)

• POS (5 years)

• Customer Service Skills (7 years)

• Sales (5 years)

• Inventory Management (1 year)

• Microsoft Office

• Organizational Skills

• CPR and AED (1 year)

• Word

• Payroll (Less than 1 year)

• Handcuffing and Pepper pray training (Less than 1 year)

• Security

• Excel

• Cash Handling

• Customer Service

• Typing

• Computer Science

• Medical scheduling

• Computer skills

• Administrative experience

• Office experience

Awards

Talent

August 2016

Main vocalist/singer and pianist of all School’s events during the period time of attendance. Certifications and Licenses

MD Driver's License

December 2017 to December 2025

Class C

OSHA 10

August 2016 to Present

MD Security Guard Certification

July 2022

Class D

Handcuff and Pepper Spray

October 2019 to Present

PREIT

CPR, AED and Basic First Aid

October 2019 to October 2021

Adult, Child and Infant

AMERICAN SAFETY & HEALTH INSTITUTE

CompTIA A+

February 2016 to Present

Computer Systems Technician (OCP-A)

Computer Network Technician (OCP-B)

Computer Networking Specialist (OCP-C)

Computer Security Technician (OCP-D)

Assessments

Security Guard Skills — Proficient

January 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Quickly learner

• Team player

• Leadership skills

• POS

• Costumer Service Oriented

• Bilingual: Fluent Spanish/English

• Coachable

• Always willing to learn new things, methods for efficiency in the workplace to promote growth

• Flexible

Contact this candidate