Administrative Assistant Customer Service
Resume:
ARIEL TRICE
West Palm Beach, FL
Driven customer service specialist with eight
years of experience seeking a role in a
dynamic work environment. Motivated and
communicative with excellent problem-
solving skills and high emotional intelligence.
Ready to improve customer satisfaction and
increase retention levels at a new company.
SKILLS
Communication
Multitasking
Social skills
Technical skills
Customer Service
Problem solving
Empathy
Reliability
Visitor management
CONTACT
PHONE:
EMAIL:
***********@*****.***
EDUCATION
Palm Beach State College
August 2021 – current
Associate In Science Degree
Palm Beach Gardens high School
September 2014 - 2016
Diploma
WORK EXPERIENCE
Comcast [Dispatch]
January 2019–Present
• Distribute work to the appropriate field personnel; utilize the designated workforce management tool.
• Communicate proactively with technicians, supervisors, managers and customers to ensure jobs are made on schedule.
• Input data into various databases used for tracking and reporting to provide accurate service history.
• Prioritize and dispatch service and installation requests. The Nexus of Wellington [Administrative Assistant] March 2018–January 2019
• Provide front desk coverage, managing a multi-line phone system, greeting guests who enter the office, sorting and distributing mail and shipments to all tenants in the building, and maintaining an organized, clean office environment.
• Provide back-up support to the Leasing Coordinator in preparing and processing new tenants
• Organizing, maintaining daily filing for Accounts Payable, General Ledger reports, and lease files.
Palm Beach Shores Resort [Night Auditor]
August 2017– March 2018
• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
Johnny Longboats [Hostess]
December 2014– August 2017
• Welcome guests in a warm and friendly manner.
• Ascertains their dining/lodging needs.
• Seats guests and manage the seating chart.
• Monitors restaurant activity to determine seating and dining flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Performs opening and closing duties, as needed.
• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Contact this candidate