Dheeraj Ghildiyal MOBLIE NO: 843-***-****/838-***-****

S/O Ayodhya Ghildiyal EMAIL aduj5j@r.postjobfree.com HOUSE .NO-06,LANE N0-01

T -ESTATE WARD NO-1,BANJARAWALA

DEHRADUN-248001

CAREER HIGHLIGHTS.

The Career Path

DEC"20-TILL DATE-Restaurant Operations Manager

La Pyramid hospitalities private limited(Hotel pyramid and lounge with bar)

With one Atmosphere Skybar lounge,Chinese restaurant Shanghai and Pyramid lounge and bar.

JAN"17 – Nov"20-Restaurant Operations Manager

For its Grilled Hut Burgers and Pizzas fast food restaurants.

Rezayat Hotels and catering company limited(Rezayat Trading Company Limited)

(Catering and Support Services Division) (ISO -45000 2018 Certified)At Al-Jubail(Kingdom of Saudi Arabia)

Jan 2013 - DEC”16

Restaurant General Manager( Operations) -Tony Romas,Zayed town,Bahrain

May 2008 - Dec"12- Manager Operations

Cafe Coffee day(Amalgamted Beans Coffee trading company limited), Mumbai, India

Aug 2002 – Apr 2008- Restaurant Manager

Ruby Tuesday-RTC Restaurants (India) Ltd.,Bangalore & Nehru Place,New Delhi, India

Significant Deliverables

Restaurant operations Manager –La Pyramid Hospitalities private limited(Hotel pyramid and lounge abd bar)Ambala cantt.

1.Plan, implement and manage overall hotel daily operations

2. Conduct hotel budgeting and financial planning

3. Plan and organize hotel activities to drive sales

4. Manage and monitor hotel expenses

5. Manage and track hotel inventory.

6. Plan and impelment marketing campaings with marketing teams

7. Build and maintain stong relationships with visitors and clients

8. Build relationships with vendors

9. Suggest and implement new ideas

Determine KPIs

10. Track KPIsand produce reports

11. Hire and onboard new hotel staff

12. Evaluate staff performance

13. Ensure safety and adherence to rules and regulations

14. Prepare and manage schedules and shifts

Restaurant operations Manager –Rezayat Hotel and restaurant/ catering support services co ltd,Al-Jubail district,Saudi Arabia.

oimplementing, and instilling in their teams, company policies, procedures, ethics, etc;

ohandling customer complaints and queries;

odevising and marketing promotional campaigns;

opeople management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas;

oworking to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;

oensuring high standards of customer service are maintained;

opreparing reports and other performance analysis documentation;

oreporting to and attending regular meetings with area managers or head office representatives;

ooperational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;

ofinancial management: planning and working to budgets, maximising profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc;

oestablishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programmes.

Restaurant General Manager (operations)-Tony romas,Zayed town,Baherain

• Handling projections and budget for the monthly gross profits and yearly sales,handling Food And Cost Of Goods Sold for Beverages and Expenses Budget,Ensure Profitability Pecentage Given by the Management for The Restaurant.

•Ensure Certification and Trainings for the Staff in their all Respective Stations

and Making Training Matrix and Plans for their growth in the Company .

•Responsible to achieve Guest satisfaction scor on the guest comment score card and online survey for the guest satisfaction through the mindshare(online survey website),responsible for monthltyMisReports,Store ratings and its profitability.

•Making seasonal menus for the local Arabic guest to enhance drive in sales,handling kitchen related operational and maintenance issues with in coordination with kitchen manager

•Handling daily,weekly,monthly ordering and indenting for food items,meat and dairy products.

Manager Operations -(Mumbai Region) Café Coffee Day, Mumbai Division

*Handling a sales team 02 astt managers and 08 area mangers for the city,responsible for making annual business plan for entire city with all areas of Mumbai

*Setting sales projections and sales target for all business development managers,distribution of sales target among all astt managers and area managers.,monitoring daily sales tracker and collection tracker for the city.

*Monitoring product quality(of coffee beans pkts,tea bags pkts,cookies,coffeemachines,cold coffee tins,packaged drinking water) and escalated it to the r & d deptt for the weekly reports.

*Handling collection recovery from clients,managing returns good with proper procedures,handling replacement policy and making sure client satisfaction with utmost priority.

*Sending all reports on daily basis to regional manager .

RTC Restaurants (India) Ltd., as an Restaurant Manager, Bangalore, New Delhi

Managed a team of 18 team members and 4 bartenders.

Designed all promotions and LSM for the Store.

Retained all regular customers and also increased the footfall through different promotions.

Significantly increased the in-house sales as well as the home and office delivery sales.

Increased remarkable profit of the store and also decreased the operational costs.

Improved the standards of service and ensured the follow up of the same at all times.

PERSONAL DETAILS

Date of Birth : 11TH Dec 1979.

Educational Qualification : Science graduate (BSc)

Diploma in Hotel Management from NICTE

Food Safety and hygiene level 3 exam pass.

Father's Name :Mr. Ayodhya Prasad Ghildiyal

Passport No : P4665782

Marital Status : Married

Nationality : Indian

Date (Dheeraj Ghildiyal)

Place –India

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