CHRISTOPHER JURY

**** ******* **., *********, **

828-***-****

aduj4k@r.postjobfree.com

SUMMARY

I am a seasoned professional with many years of broad experience in various leadership capacities, roles, and responsibilities. I have a blended background that includes information technology, executive leadership, project management, marketing, forecasting, strategic planning, and operational management. WORK EXPERIENCE

Director of IT

02/2017 to 12/2022

MAHEC

Asheville, NC

Oversee all technology solutions (Network Infrastructure, Collaborations, Communications, Security,).

Consult senior-level stakeholders across all clinical divisions to assess clinical applications needs.

Responsible for leading IT Steering Committee and Data Governance Committee.

Design, install and support network infrastructure, desktops, Windows Servers including Active Directory, File and Print Services, Exchange Server, Hyper-V, and Terminal servers, backup solutions, firewalls, and integration with Microsoft 365 and other cloud technologies.

Directed implementation of Exchange in the cloud, OneDrive, SharePoint, and Teams.

Provide direction, guidance, and training of IT staff; manage and monitor IT department annual budget.

Consult senior-level stakeholders across the entire organization to identify business and technology needs, and to optimize the use of information technology.

Ensure smooth delivery and operation of IT services by monitoring systems performance.

Create processes and standards for selection, implementation, and support of systems.

Act as liaison to third-party auditors for annual risk assessment and fiscal audits with regards to technology matters

Builds and maintains relationships with outside vendors.

Responsible for compliance management to ensure the fulfilment of regulatory requirements and internal policies; keeps abreast of government regulations applicable to system operations.

Gather and assess needs from internal business units; created custom solutions to resolve issues; and developed functional specifications for IT group.

Responsible for personnel issues and yearly performance evaluations, with 98% of employees meeting or exceeding expectations.

IT Service Manager

06/2012 to 02/2017

MAHEC

Asheville, NC

Provided 3rd level escalation for all service desk team.

Responsible for the user ticketing system and project tracking tools, remote PC operation software, and network management tools.

Provided onsite support for twelve remote medical clinics.

Performs hardware installation and maintenance of 17 servers and 137 Virtual servers.

Technical support for Allscripts Electronic Medical Records system of 850 users.

Responsible for wireless infrastructure installation and support.

Configured and Manage Routers and Switches of remote clinics.

Monitored Router, switches, network usage on daily basis.

Active Directory Administration, user group memberships, password resets, and user account creation, GPO planning and implementation.

Managed Exchange 2010 for over 500 users.

Quality Assurance, image build lists and desktop support/creation, client application testing and verification.

Identified areas for cost-savings, including new staffing models, and reclamation and overhaul of PC hardware.

Performed New Hire / Training support, Liaison to Training Department for IT department needs.

Assisted with maintenance of databases such as Threat Management, Active Directory, and Windows Update Services.

Technology Specialist II

03/2006 to 06/2012

MAHEC

Asheville, NC

Configured and install computers Repair printers and install on network.

Troubleshoot to identify system or network difficulties.

Evaluated hardware for system integration for end-users Maintain hardware in inventory system. Field Technician

04/2005 to 03/2006

Unisys

Asheville, NC

Responsible for diagnosing PC hardware and software issue.

Repaired PC hardware and software issue.

Responsible for repairing laptop hardware and software issues.

PC configuration in client/server environment using TCP/IP.

Perform daily maintenance for client’s computer systems. Sales Manager

06/1999 to 03/2006

OfficeMax

Asheville, NC

Responsible for helping customers determine correct hardware or printer to buy.

Knowledgeable and fully trained in every department.

Oversaw scheduling of all sales associates.

Responsible for sales plans and forecasting of sales.

Responsible for training of all new associates and ongoing training.

Assisted in the creation and implementation of regional training program. Responsible for complete onboarding process of new employees.

Responsible for personnel issue and yearly performance evaluations. Internship

01/2004 to 04/2005

USDA Forest Service

Asheville, NC

PC configuration in client/server environment using TCP/IP at two sites.

Insured national security policy was in place on pc s by configuring or manual installing which resulted in more secure LAN.

Performed backup/recovery system management, insured daily backups were successful and managed media library.

Provided national help desk support, insured the work ticket flow and reported any issues to upper management.

Performed IP host file management, which helped maintain a successful transition to DHCP.

Configured and performed maintenance on PBX phone system.

Performed PC hardware and software installation and maintenance.

Performed the installation and wiring of LAN for NFsNC supervisor s office of 200 users. Owner

01/2001 to 04/2008

CJ’s Computer’s

Asheville, NC

Built personal PC s and Servers for businesses.

Configured Client Server Networks and performed.

Performed daily and monthly maintenance for client’s computer systems.

Consulted on better security and policy for client networks.

Documented network security policy and procedures.

Installed and maintained Backup systems in client/server network. SKILLS

Windows Server, Server Administration, SharePoint, OneDrive, Exchange VMware, VSphere and ESXi Administration’ DUO, Allscripts, Dentrix, Thykotic, Umbrella, Cisco ISE, Log Rhythm, Knowbe4, RemedyForce, Intune, SCCM, NetApp, Cisco UCCM, Rubrik backup systems, Security Best Practices, Vulnerability Scanning, Packet Sniffing and Threat Intelligence, Communication, Customer Service, Time Management, Analytical Thinker, Flexible EDUCATION

AB-Tech Community College

Associate

Computer Information Systems

Asheville, NC

08/2000 to 05/2003

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