Customer Service Bartender
Resume:
C O N TACT
**********@*****.***
Los Angeles, CA 90066
phone
address
P R O F E S S I O N A L S U MMARY
Hard working cheerful, experienced professional, who loves interacting with people and learning new things. My focus is on problem-solving, providing excellent customer service, and managing time wisely. Always aiming to leverage my skills and knowledge to succesfully fill this exciting role in the hospitality industry
E D U C ATION
June 1998
International Studies In English Literature, History, And German Language
UCLA, Los Angeles, CA
E X P E R I E N C E
June 2020 - Present
Server
Geoffrey's Malibu, Malibu, California
March 2015 - March 2020
Server/Bartender
Avalon Hotel, Beverly Hills, California
October 2010 - March 2015
Server
Locanda Del Lago, Santa Monica, California
April 2006 - September 2010
Server
The Ritz-Carlton, Marina Del Rey, California
Memorized menu to help diners make informed
meal choices.
•
Checked in with guests throughout meal service,
replenishing drinks and catering to additional
requests.
•
Executed seamless front-of-house tasks, creating
unforgettable dining moments resulting in
customer loyalty.
•
Persuaded or influenced guest purchase by enticing
with higher margin items and add-ons.
•
Prioritized multiple tasks in dynamic environment
and stayed calm and composed.
•
Created and maintained optimal communication
chain, reducing guest dissatisfaction.
•
Exercised focus and concentration to keep track of tables and remember orders.
•
Memorized and recited daily specials to guests
(even learning the proper Italian vocabulary) and
also added my personalized recommendations
•
Maintained a clean and organized environment at
all times in order to provide more efficient service
•
Attended to all aspects of guest satisfaction,
including suggestions of wine and cocktail pairing, timing of guest experience
•
Attended company and restaurant required
trainings and meetings, improving skills.
•
M A R C I A T A N E J A
Created and maintained optimal communication
chain, reducing guest dissatisfaction.
•
Prioritized the guest experience by always providing a warm welcome and fond farewell
•
Always kept myself informed of the latest specials, additions, and upgrades, to provide even better
service
•
S K I L L S
• Micros, Aloha, Clover, Toast
• WSET Wine knowledge and bartending
• Barista training
• Spanish and German Languages
• Able to Lift 30 Pounds
• High-Volume Dining
C E R T I F I C ATIONS
• Food Handlers Certificate
• RBS Alcohol Cerification
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